topic 2016 Seller defects in Selling

2016 Seller defects

bradcon02 — Thu, 05 Nov 2015 23:59:27 GMT

Hi,

i was just looking at Ebays test report on my last months sales,as it would apply to next year.I have a 1 day handling time and Ebay says i would have gained a defect for a sale on Friday the 9th,which i posted on Monday the 12th with tracking.Late delivery to carrier is the reason given so im wondering when they expect a Friday sale to be posted,on Saturday ?

If this is the rule they are implementing,i will have to increase my handling time or get defects every week.I looked carefully at there report,can anyone tell me if im wrong please.

Thanks Brad

Re: 2016 Seller defects

*tippy*toes* — Fri, 06 Nov 2015 00:16:11 GMT

I think eBay thinks every day is a business day. I left feedback for a seller last night and that stupid question about whether my item arrived inside the estimate asked if my item arrived before Sunday 15th November. Sundays shouldn't come into it as far as I'm concerned.

I panic when there is a long weekend that isn't observed in every state. Buyer buys and pays on Friday night, you don't post until Tuesday, buyer gets upset because it took 4 days for you to post it, when in actual fact it was only 1 business day. I now send buyers a message on long weekends that aren't nationwide "Due to the long weekend in NSW this weekend, I am unable to post your item until Tuesday". Given my handling time is 5 days, I shouldn't have to do that.

If you think this could be an issue for you next year, I'd be extending your handling time. Most buyers don't give 2 hoots about premium badges and whatnot. If nothing else, it gives you a bit of breathing space and reduces the stress levels a bit. You can still post same or next day, but if covers you for normal weekends and long weekends that as far as eBay is concerned, are normal business days (in my opinion).

Re: 2016 Seller defects

bradcon02 — Fri, 06 Nov 2015 00:31:34 GMT

Thanks for that,i agree a longer handling time is required.I dont think the Ebay badges increase sales at all so i may as well,i still post next working day anyway.

Thanks Brad

Re: 2016 Seller defects

letscleanupmycupboards — Fri, 06 Nov 2015 02:00:49 GMT

Doesn't it go by when you mark it as posted? And does that mean you can get defects if you don't mark stuff as posted at all?

just mark it posted on Friday then still post Monday. That said a lot of post offices are open Saturday and many are open every day.

Re: 2016 Seller defects

lotsamagsnbags — Fri, 06 Nov 2015 02:18:24 GMT

really a post office open on sunday? where? if its open on sunday, I'd be extremely surprised if any items are picked up by the post on the sunday...?

seller defects that annoy me is the nice feedback, no emails from the buyer and then they low rate you on the dashboard...and thats after a low best offer... all I can do is put them on my special list

...yeh I know move on!

Re: 2016 Seller defects

clarry100 — Fri, 06 Nov 2015 02:34:31 GMT

Marking an item as "Posted" is just an admin thing and will not be taken into account in the event of an INR claim.

What they are looking for is proof of lodgement showing the tracking number and it being date/time stamped as lodged at a PO.

In the case where a tracked item is lost (never delivered) then this lodgement scan will be the only scan event to show on the tracking status. If you do not have that you will lose the INR case. This is exactly why you should not drop tracked items into red street boxes (or yellow if express), as you don't have this lodgement scan event.

So if your local PO is open on a Saturday morning (and some are) you could take your items in and have them scanned in as lodged on the Saturday. In reality tho it will sit in their back room until Monday when it will go to the nearest distribution centre. But you would be covered as it was clearly lodged within 24-hours if they ordered on a Friday night.

Re: 2016 Seller defects

letscleanupmycupboards — Fri, 06 Nov 2015 03:50:31 GMT

We aren't talking about inr we are talking defects for postage time aren't we?

Yes my local post office in the major shopping centre where I used to live is open Saturday until 12.30 as are many of them. and smaller LPO outlets like the ones in corner stores are open 7 days. True it doesn't leave until Monday but if they get pedantic about postage times there are options.

Re: 2016 Seller defects

robinsonmarineparts — Sat, 07 Nov 2015 10:38:34 GMT

@bradcon02 wrote:
Hi,
i was just looking at Ebays test report on my last months sales,as it would apply to next year.I have a 1 day handling time and Ebay says i would have gained a defect for a sale on Friday the 9th,which i posted on Monday the 12th with tracking.Late delivery to carrier is the reason given so im wondering when they expect a Friday sale to be posted,on Saturday ?
If this is the rule they are implementing,i will have to increase my handling time or get defects every week.I looked carefully at there report,can anyone tell me if im wrong please.
Thanks Brad

I would of gained 4 for exactly the same reason.

I did get one last month for the same reason.

Re: 2016 Seller defects

spicy-pickles — Thu, 24 Dec 2015 00:57:40 GMT

Yay, under the new system I have defects for items delivered late even though I shipped within 1 business day (as stated in my listings & policy) and have tracking proof.

One was even posted same day, within 2 hours, as they purchased just as I was about to head out to the post office!

Another wasn't even delivered late. It was purchased too late in the day to lodge over the counter, sent express post the next day and delivered overnight.

Crazy.

Re: 2016 Seller defects

clarry100 — Thu, 24 Dec 2015 01:29:39 GMT

If your lodgement acceptance scan shows it was lodged inside your stated handling time you should not have received a late delivery hit. If you are using Aust Post this should all be automatic ad they are the only carrier whose tracking system they can see into at the moment.
If you are using another carrier then a phone call showing them your lodgement scanevent should see the hit removed.
So I would be on the phone to them.

Re: 2016 Seller defects

spicy-pickles — Thu, 24 Dec 2015 05:08:47 GMT

I'm using Aust Post and tracking shows the lodgements scans but still received defects, so it doesn't seem eBay take this into consideration.

Re: 2016 Seller defects

clarry100 — Thu, 24 Dec 2015 08:25:21 GMT

Well that sounds totally wrong.
Get on the phone to eBay and if your tracking shows lodgement inside your handling time I'm pretty sure they will remove the defects.
But they really should not have been recorded.
Will be interested to hear about the result

Re: 2016 Seller defects

designers*n*more — Thu, 24 Dec 2015 12:25:07 GMT

The defects for Australia Posts late delivery are going to get a lot of sellers into trouble. I have 6 from late AP deliveries. No buyers left late postage defects so the whole thing is flawed. It shouldn't come down to AP late deliveries unless the buyer marks it late. eBay just seem to try and make things even harder for sellers!

Re: 2016 Seller defects

davewil1964 — Thu, 24 Dec 2015 12:33:01 GMT

If you are not prepared to get a lodgement scan, DON'T upload tracking details. And remind the buyer of the ramifications of ticking 'No'.

The only way you can get a defect without buyer input is where you post by parcel, don't get a scan within your handling time, upload the tracking, and it arrives later than eBay fantasy estimate.

Re: 2016 Seller defects

designers*n*more — Thu, 24 Dec 2015 13:35:22 GMT

Tracking is uploaded as soon as the labels are purchased via eBay. Some days I can't get to the post office by 4pm as the PO parcels are collected at 4pm. If I can't get to the PO I post the parcels that day in the red street boxes. Yesterday (Wed) I waited 30 minutes in line only to be told the deliveries won't go that day and to put the the post box outside! So it's not like I'm doing anything wrong yet will get slapped with AP defects (not buyer defects) if the parcels arrive late.

Re: 2016 Seller defects

clarry100 — Thu, 24 Dec 2015 20:08:09 GMT

In this case I would have continued to stand in the line and once I had that lodgement scan then drop them in the red box outside. After that no matter what AP do with them (apart from total loss that is) then you are protected. Well... even if they totally lose them then you will still have the proper seller protection in place.

The only real way to protect yourself from these late delivery defects is to ensure you have that lodgement scan event inside your stated handling time.

Re: 2016 Seller defects

lane-ends — Sun, 27 Dec 2015 12:31:04 GMT

@davewil1964 wrote:
If you are not prepared to get a lodgement scan, DON'T upload tracking details. And remind the buyer of the ramifications of ticking 'No'.

The only way you can get a defect without buyer input is where you post by parcel, don't get a scan within your handling time, upload the tracking, and it arrives later than eBay fantasy estimate.

Problem is if you use ebay labels or C & S it happens automatically.

You are correct though partial tracking dobs you in and you are guilty unless buyer says otherwise, or you can prove otherwise.

Re: 2016 Seller defects

lane-ends — Sun, 27 Dec 2015 12:39:12 GMT

If they are going to persist with this then they have to drop street box lodging as a promoted shipping option, as that is essentially entrapment.

How can sellers be penalized for following Ebays shipping instructions, simply because promoted method does not give evidence they require.?

Re: 2016 Seller defects

black*poppy — Sun, 27 Dec 2015 12:40:32 GMT

Clarry I don't think that AP would let you take a parcel outside to the red box once scanned. Once the parcel is scanned it's the responsibility of AP so you can't take it away again. How would the counter staff know that you really will post in the red box after? (ie you could use the lodgement as proof you posted it and then take it home and put an inquiry that it's lost after the appropriate number of days. Regardless whether you know you're an honest person etc etc or how well you know the staff at your local).

I would have stood in line to lodge it and let AP take it away the next day. So the buyer gets it a day later.. pfft.. at least I would be covered. That's the action that ebay promotes, not actually providing good customer service.

Re: 2016 Seller defects

lurehouse — Sun, 27 Dec 2015 20:45:31 GMT

This whole new deficit system is desigined to get rid of small to medium dellers as ebay know we do not have the turn over in sales like the big chain stores such as Hardly Normal. They know if will eventually catch up with us and we will go down in the searches sooner or later, they just keep making it harder and harder................