topic Re: Lobsided Seller Feedback in Selling

Lobsided Seller Feedback

sydney-diecast-kingdom — Fri, 06 Nov 2015 06:10:27 GMT

I haven't as yet received any negative feedback but I know there will come a time some day.

Anyway I've found lately that a lot of people don't bother leaving feedback if they're happy. I have even had people message me and thank me and others add me to their favourites list but not left feedback. D'oh!

Recently one guy showed a picture on a Facebook collectors page that I am a member of. The picture was of 3 cars he bought off me. He told me that he was stolked with his "Mailbox find" (he dosen't know it was me that sold it to him) and that he got a great deal. That was 3 days ago and he hasn't left me any feedback and probably won't unless I prompt him. 😄

My point is that if only say 70% of happy people leave positive feedback but 100% of disappointed people leave negative feedback your feedback as a seller is really inaccurate.

It's like restaurant reviews on the internet. If you have a bad exerience you're going to get on there and have your say but most people who have a great experience say nothing.

If weeks have gone by I often contact buyers under the guise of checking if everything was okay just to get them to leave feedback. 🙂

Hi there I haven't received any feedback from you so I was hoping that everything was okay? if you had any issues please don't hesitate to contact me so that I can sort them out for you. Cheers.

It normally works. I usually get "Sorry I haven't got around to it. Sorry I was busy. Sorry we've been away. Errr I was in hospital."

It's no biggie but leaving feedback is something I wish more people did. 🙂

Re: Lobsided Seller Feedback

harley_babes_hoard — Fri, 06 Nov 2015 06:29:18 GMT

I think it is largely because people are more and more using mobile devices to buy, and some of them can be a pain in the you know where to leave feedback from.

I would refrain from asking buyers for feedback it might just bring you false claims and more grief than it's worth.

Re: Lobsided Seller Feedback

clarry100 — Fri, 06 Nov 2015 06:34:49 GMT

My sentiments exactly...

While they have left you no FB they have not left you NEG or NEUT.

Let sleeping dogs lie.

Re: Lobsided Seller Feedback

jellybirddesigns — Fri, 06 Nov 2015 06:47:08 GMT

In my 11 years on Ebay and over 1200 transactions, I have a feedback of 600. Whilst I would love more green dots, I never contact a buyer after the transaction - I feel that this is "chasing" them. I agree with Clarry and Harley_Babes - don't worry about it as it may stir up something unnecesarily.

Re: Lobsided Seller Feedback

sydney-diecast-kingdom — Fri, 06 Nov 2015 07:14:38 GMT

The Council of eBay Elders has spoken.

Thank you all for your input.

Re: Lobsided Seller Feedback

digital*ghost — Fri, 06 Nov 2015 08:13:37 GMT

Skewed, yes, but (soon to be) almost irrelevant. 😉

First-impressions-wise from the buyer perspective, it might have an affect, but from Jan/Feb of next year, negs, neutrals and low DRS scores will no longer contribute to a seller's defect rate and performance rating, so no FB is almost as good as a positive.

Re: Lobsided Seller Feedback

rocket2retro — Fri, 06 Nov 2015 08:52:35 GMT

No news is good news!

Re: Lopsided Seller Feedback

cathyjoyjoy — Fri, 06 Nov 2015 09:01:08 GMT

I find that 10% of happy buyers leave feedback now and 100% of unhappy buyers leave feedback and often intentionally trash stars. Apart from the awkwardness of the mobile apps, the feedback questions presented to a buyer now, are too complicated with too many options ....... so most just leave it alone as once they have their item, leaving feedback is no gain for them.

Re: Lobsided Seller Feedback

heihachi_73 — Fri, 06 Nov 2015 10:13:28 GMT

Same thing here, the 318 under my username is just a fraction of the things I've sold (with a fraction also being the odd thing bought on this account, such as bubble mailers).

Re: Lobsided Seller Feedback

dylan11235813 — Fri, 06 Nov 2015 10:15:53 GMT

I always thought it was "lopsided"

Re: Lobsided Seller Feedback

i-once-was-bump — Fri, 06 Nov 2015 11:09:22 GMT

Years ago there used to be a poster here who would always leave feedback after getting a reminder.

He would leave a neg with the comment "here is the feedback you wanted".

Luckily not too many like that around but don't stir up trouble for yourself.

Re: Lobsided Seller Feedback

sydney-diecast-kingdom — Fri, 06 Nov 2015 12:46:10 GMT

Correct. I've been saying it wrong for years.

Re: Lobsided Seller Feedback

sydney-diecast-kingdom — Fri, 06 Nov 2015 12:48:31 GMT

That person was clearly a fool. If you leave negative feedback for a seller you purchased from simply out of spite I'm sure the seller will put you on their blocked list and then you're stuffed.

Re: Lobsided Seller Feedback

*tippy*toes* — Fri, 06 Nov 2015 13:22:57 GMT

Feedback is voluntary. I'd rather get no feedback than bad feedback. I've had a few unhappy buyers and the problem has been rectified via messages and I either get no feedback, or glowing positive because they were happy with how I dealt with it. Only one person decided to leave bad feedback rather than contact me.

Re: Lobsided Seller Feedback

joethenuts — Fri, 06 Nov 2015 20:55:08 GMT

everybody looks at feedback diferently just like questions if we all answerd the same way we would be robots.

i have a buyer who in the last 4 years who only buys from my auction items for his business in the country ,has brought at least 400 items and has never left me a feedback , i say who cares ,i am happy he buys from me ,he must be happy from buying from me.

Re: Lobsided Seller Feedback

van_werkhoven — Sun, 08 Nov 2015 22:16:29 GMT

You know, I once had a BUYER send me follow up messages to leave feedback (I didn't have automated feedback at the time). I got annoyed with her because she'd bought multiple items in multiple transactions, so I decided to not leave feedback. The next week she sent another message. The third week, she sent ANOTHER.

I ended up leaving her a positive with a full stop and nothing else.

Feedback is optional. The system is set up with the knowledge half of buyers (and many sellers) don't leave feedback.

Re: Lobsided Seller Feedback

jbmbkb — Mon, 09 Nov 2015 02:43:23 GMT

i always leave feedback immediatley but less than half my buyers leave it in return ,dosent bother me though as i really dont care about how many feedbacks i have.