topic Re: Invalid User ID Sorry, base787 is not a valid user ID. trying to reply to feedback ! in Selling

Invalid User ID Sorry, base787 is not a valid user ID. trying to reply to feedback !

base787 — Tue, 17 Nov 2015 10:25:09 GMT

Feedback Forum: Reply to Feedback Received

Invalid User IDSorry, base787 is not a valid user ID.

I am trying to reply to neg feedback but its not working 😞
any one know whats wrong ?

Re: Invalid User ID Sorry, base787 is not a valid user ID. trying to reply to feedback !

harley_babes_hoard — Tue, 17 Nov 2015 10:30:04 GMT

Yeah it's broke, has been since their improvements the other day.

Email them and let them know, the more the merrier.

I was told when I reported it they were aware of it and were onto it..........pigs might fly also.

So now we have no ability to counter the negative comments with our own version of events

Re: Invalid User ID Sorry, base787 is not a valid user ID. trying to reply to feedback !

imastawka — Tue, 17 Nov 2015 10:32:52 GMT

Is that the T shirt? How many measurements do they want? (farcryin' out loud)

You could choke a horse with all those measurements listed

I'd at least try and get ebay to remove that neg

Re: Invalid User ID Sorry, base787 is not a valid user ID. trying to reply to feedback !

falconsportspack — Tue, 17 Nov 2015 10:45:40 GMT

I'll bet they didn't even read the description Stalks, & only went by the "Size S" in the title.

The neg should definitely be removed in my opinion.

Re: Invalid User ID Sorry, base787 is not a valid user ID. trying to reply to feedback !

base787 — Tue, 17 Nov 2015 10:46:31 GMT

Yeah its unreal, i even offered full refund, they said nah, i dont have the time to post back, to busy working !

Re: Invalid User ID Sorry, base787 is not a valid user ID. trying to reply to feedback !

imastawka — Tue, 17 Nov 2015 10:48:33 GMT

But not too busy to red dot you

Re: Invalid User ID Sorry, base787 is not a valid user ID. trying to reply to feedback !

base787 — Tue, 17 Nov 2015 10:53:03 GMT

Yes dam true, some buyers have no idea...

Re: Invalid User ID Sorry, base787 is not a valid user ID. trying to reply to feedback !

harley_babes_hoard — Tue, 17 Nov 2015 11:20:53 GMT

ring ebay and get it removed. very good chance of them doing it for you I think.

Re: Invalid User ID Sorry, base787 is not a valid user ID. trying to reply to feedback !

productpit — Wed, 13 Jan 2016 00:04:05 GMT

I'm having the same problem. Trying to respond to a ridiculous negative but the system won't let me - i keep getting 'not a valid user ID' message.

Re: Invalid User ID Sorry, base787 is not a valid user ID. trying to reply to feedback !

mack764 — Wed, 13 Jan 2016 15:01:27 GMT

Me too, tried to leave a reply to an unfair feedback. Get all the above same messages.

They purchased item 3 mths ago, emailed me twice saying they need to learn their lesson, I have no idea

what they are on about. I said if you are unhappy in any way for any reason please return item for full refund.

Never heard from them, and then the neg feedback. What is up with people. I think they just complain hoping to

get some partial refund and when I only offer a full refund, they are not happy to give the item back.

Anyhow, I rang ebay today about not being able to leave a reply to feedback and they said they are aware of it.

I asked how long before it was fixed and they said Oh, this week.

I said 'this week?' I will lose customers if I don't address the neg. feeback, I will look guilty.

They said they would add me to a list of people that have been affected by the glitch.

I said Ok, whatever that means, Do I get some kind of compensation?

Re: Invalid User ID Sorry, base787 is not a valid user ID. trying to reply to feedback !

mack764 — Thu, 14 Jan 2016 07:44:25 GMT

Is anyone else getting error messages when trying to reply to feedback left.

I still can't respond.

I did chat with ebay twice and they are denying there is an issue even though I told them when I rang, I was

told there was.

Two people on chat said call the customer service again since it was them that said there was an issue.

What kind of service is this?

I can't put my case forward and respond to feedback.

Ebay are not doing anything to help and now they deny there is an issue?

This affects sales.