topic Re: Can't contact ebay regarding issue in Selling

Can't contact ebay regarding issue

tcrazer — Wed, 18 Nov 2015 14:16:53 GMT

I had a buyer pay for an item and since i didn't offer pickup we decided to mutally cancel the sale. Unfortunately I refunded him via paypal first rather than through ebay so when i go to cancel my item after selecting the reason, I get the pop-up telling me to refund the buyer. I've already refunded them prior (didn't know i could do it through the ebay system) so now I can't cancel the order to recoup my fees.

I've even clicked on 'refund', and received an error. I have tried to contact ebay via the support page but every time I select from the drop down lists to get to 'email ebay', it just jumps me back to the start of the support page so I am going around in circles

Re: Can't contact ebay regarding issue

harley_babes_hoard — Wed, 18 Nov 2015 20:08:23 GMT

Ok so you need to send the buyer a cancellation request. They will have to tick that they had received a refund or they didn't pay. Once they confirm that you have refunded you will receiv your fees back from ebay automatically.

Important: when you send the request tick the option that says buyer changed mind or whatever it says otherwise you will cop a defect for cancelling.

It's probably wise just to send the buyer a message first explaining what they have to do.

Re: Can't contact ebay regarding issue

harley_babes_hoard — Wed, 18 Nov 2015 20:14:46 GMT

if after that you still need to contact ebay. Just choose an option relating to your account, I find I always get a number then.

Re: Can't contact ebay regarding issue

tcrazer — Wed, 18 Nov 2015 22:30:55 GMT

That's the problem, every time i go to send a cancellation request, select 'buyer requests cancelation' it pops up with 'refund buyer' box. I've alread refunded them, so I'm stuck

Re: Can't contact ebay regarding issue

tcrazer — Wed, 18 Nov 2015 22:50:48 GMT

Looks like I can get them to call me now. Didn't have that option last night. Thanks for your help

Re: Can't contact ebay regarding issue

*tippy*toes* — Thu, 19 Nov 2015 01:21:31 GMT

@tcrazer wrote:
Looks like I can get them to call me now. Didn't have that option last night. Thanks for your help

The call now option isn't there out of hours. I think after about 9pm it disappears until the "open" the next morning.