topic Re: Tracking doesn't always work in Selling

Tracking doesn't always work

jjba6541 — Wed, 18 Nov 2015 22:27:03 GMT

I have had Tracking on 3 item recently that have not worked.

1..sent item to Perth with tracking...Buyer recieved item.Tracking said it was still in sydney.This was after 2 weeks.Item also arrived damaged

2..Item sent to USA.He recieved it in Kentucky after 3 weeks.Tracking was saying item was in New York.

3..The best one..Posted item 2 weeks ago.Tracking showed nothing.Item came back to me today.

Now Ebay i going to insist on it.What's the use.

Re: Tracking doesn't always work

*tippy*toes* — Thu, 19 Nov 2015 01:19:26 GMT

Are you lodging your parcels over the counter or dropping them in the red street box?

Re: Tracking doesn't always work

lane-ends — Thu, 19 Nov 2015 01:40:34 GMT

@*tippy*toes* wrote:
Are you lodging your parcels over the counter or dropping them in the red street box?

Wouldn't make any difference, proof of lodgement is not the issue. Tracking has failed down the track, and it wouldn't stop a returned item.

Re: Tracking doesn't always work

saarzi — Thu, 19 Nov 2015 01:48:33 GMT

Its odd how individuals can have multiple and ongoing problems with posting, and others, like me, have never ever had an issue with tracking or registered post, domestic or international.

Your items havent just missed one scanning point, but multiple, at times in different cities, states and countries.

The only common theme here is you. Really no offense intended, just trying to figure out what the issue is. It makes me wonder, what are the items that you actually had issues with, and how are you packing them / what are you packing them in? It sounds like however you are sending them is hampering their route through scanning machines (?).

Re: Tracking doesn't always work

elusiveeditions — Thu, 19 Nov 2015 07:04:58 GMT

I've had various problems with tracking too. Items that have arrived but tracking never shows as delivered. Tracking not updating past lodgement and not being delivered or returned. Wouldn't say it's common but it definitely happens enough to be concerned.

Your good fortune with this is great, but I blanched when you suggested this may be the OP's fault. It's a big network with thousands of staff and contractors- plenty of opportunity for stuff-ups. Some areas seem to have far more problems than others. Chances are it has nothing to do with the OP's actions, or mine for that matter.

If you've never ever had an issue I dare say you're in the minority. It does happen through no fault of the sender, truly.

Re: Tracking doesn't always work

davewil1964 — Thu, 19 Nov 2015 12:34:27 GMT

I'm a minority, yay. First time in my life.

I lodge over the counter and get a lodgement receipt. I have no idea where or how long the parcels travel and I have no intention of finding out. If the buyer leaves a pos it means they got it, if they don't it means they got it. If they didn't I am sure they will let me know.

Why court trouble?

Re: Tracking doesn't always work

typhoon4u — Thu, 19 Nov 2015 14:20:25 GMT

I get bad "runs" with AP.

Usually, the parcels going astray are all from lodging over 1 or 2 consecutive days....

Happened twice in 6 months.

All scanned in over the counter as per usual.

Re: Tracking doesn't always work

harley_babes_hoard — Thu, 19 Nov 2015 21:20:52 GMT

Do you people that continually have problems actually make a complaint or even ring up to tell them the tracking is not working. If you say nothing, nothing will happen to correct it. Let AP know. Perhaps it a shoddy PO or perhaps its the system, either way let them know.

The amount of parcels of mine that are not fully tracked is very minimal.

Re: Tracking doesn't always work

typhoon4u — Fri, 20 Nov 2015 04:46:32 GMT

Yes, Very good point HBH.

I have a long list......

This is where people should log in and register their late or missing parcels.

"MY Support" https://auspost.com.au/portal/#/register

Not much has ever been resolved in this system and most answers are cut and paste (just like ebay's).

Every single missing/late item of mine has a tracking number but AP claim to not know where it is.

I'm trying to understand what exactly the meaning and usefulness of having tracking numbers is on parcels yet AP not being able to locate them.....

Re: Tracking doesn't always work

transport-posters — Fri, 20 Nov 2015 11:59:28 GMT

I've had 3 deliveries recently which showed as delivered in the correct post codes but the buyers say they didn't receive them. I believe them, they seem very legit. I feel stuffed around a bit by the whole system, though, especially with the prices AP make me charge my buyers. It makes things worse when it goes wrong.

Re: Tracking doesn't always work

designers*n*more — Fri, 20 Nov 2015 18:08:18 GMT

I have loads of trouble with tracking and delivery times, regardless whether I lodge over the counter or post in street boxes. I always write to AP but just get the usual delivery times are estimates only. Anything I send to W.A. never shows any tracking until it's been delivered, and have been told it's because the parcels go by road I sent an Express Post parcel to W.A. last Monday and nothing is showing on tracking, it is outside the guaranteed next day delivery and will not arrive any quicker so was probably not worth sending it Express however this was at the buyers request

Re: Tracking doesn't always work

sydney-diecast-kingdom — Fri, 20 Nov 2015 22:01:07 GMT

Tracking fails when the item is not scanned on delivery because:

* The barcode is damaged and can't be scanned properly and/or the tracking number is illegible

* The scanner itself is malfunctioning and is unable to scan

* The scanner battery dies (either because it has not been fully charged or is not holding it's charge)

* The scanner doesn't upload to the Aussie Post system

* Human error or laziness on the delivery person's part

When I send an item I don't give the customer a tracking number unless they request one because of the above.

The reason for this is that if a customer receives an item but the tracking number doesn't confirm this then they can lay claim to an unreceived item.