topic Re: What is going on with feedback? in Selling

What is going on with feedback?

bellabelinda2000 — Mon, 16 Nov 2015 07:48:39 GMT

Selling and Buying

Seriously, what is going on with feedback with both buyers and sellers??

I am not getting feedback from buyers (but no complaints) and all my goods are in first-class condition!

I am not getting feedback from sellers when I purchase items (and I have no complaints) and they take their time posting - something I am very diligent about - rushing to the post office to get goods to buyers, for absolutely no thanks!!

Is anyone else experiencing problems with feedback because I am at a stage where I am finding it pointless selling or buying on ebay for a "pointless" system!

Re: What is going on with feedback?

pennyforum14 — Mon, 16 Nov 2015 07:54:15 GMT

Feedback is voluntary, and doesn't really mean a great deal anyway, particulalry for buyers. Come February it will all change again, and even if the buyer leaves glowing feedback, in certain circumstances a seller can still end up with a defect. Quite frankly, I won't be chasing feedback, will probably be better off if the buyer didn't bother.

Re: What is going on with feedback?

digupatin — Mon, 16 Nov 2015 07:59:27 GMT

There's been so many threads about the pros and cons of feedback, I don't think there will every be any agreement.

IMO as many sellers leave automatic feedback with pointless comments it means nothing.

I'll leave feedback if it's left for me, if I don't get any it doesn't worry me.

Other members believe differently, it's just a personal opinion.

Re: What is going on with feedback?

bellabelinda2000 — Mon, 16 Nov 2015 08:07:19 GMT

Well I shop according to someone's positive "star" level, so it does mean something to me. If I don't get feedback, that means my "star" level is reduced, as it is significantly at the moment, because for whatever reason buyers and sellers are not leaving feedback.

It doesn't encourage me to provide a first-class service if no one ever says "thanks"!

Re: What is going on with feedback?

pennyforum14 — Mon, 16 Nov 2015 08:28:42 GMT

If the buyer doesn't leave feedback your stars are not affected at all. The only thing that affects your stars is if the buyer leaves low ratings.

Re: What is going on with feedback?

saarzi — Mon, 16 Nov 2015 09:08:29 GMT

I am not getting feedback from buyers (but no complaints) and all my goods are in first-class condition!

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Feedback is voluntary. Buyers dont have to leave it for you. Just like in any retail store! They dont have to thank you for an item and service they are PAYING you for - you should be thanking them for chosing to spend their money on your items. Youre not doing them any favours by sending items in great condition - thats expected.. its a basic minimum.

Also, your listings dont lend to good service at all - they barely have any description, shoes missing measurements, no call to action, no details on postage or multi buys, one liners / basic description for DVDs, no description of condition other than the ebay pull down "as new".

Youre really only doing the very basics to secure a buy. If you want them to leave positive feedback, give them a reason to.

Re: What is going on with feedback?

*tippy*toes* — Mon, 16 Nov 2015 09:17:33 GMT

@bellabelinda2000 wrote:
Selling and Buying

Seriously, what is going on with feedback with both buyers and sellers??

I am not getting feedback from buyers (but no complaints) and all my goods are in first-class condition!
I am not getting feedback from sellers when I purchase items (and I have no complaints) and they take their time posting - something I am very diligent about - rushing to the post office to get goods to buyers, for absolutely no thanks!!

Is anyone else experiencing problems with feedback because I am at a stage where I am finding it pointless selling or buying on ebay for a "pointless" system!

Are you buying on eBay because you want to buy the item, or are you buying purely to get feedback?

Are you selling on eBay to make money, or is it just to get a row of pretty green dots? Isn't it better to get no pretty dots than get the Christmas effect (pretty green and pretty red)? You have under 100 feedback, a pretty red dot could destroy you.

When was the last time you got to leave feedback because you paid for your groceries? Do you go back to the supermarket and demand a ticker tape parade and feedback because you bought and paid for your groceries?

Re: What is going on with feedback?

digupatin — Mon, 16 Nov 2015 09:28:18 GMT

@bellabelinda2000 wrote:

It doesn't encourage me to provide a first-class service if no one ever says "thanks"!

Possibly people aren't leaving you feedback and saying thanks because they feel it's not deserved?

Maybe you should be looking at what other sellers are doing to receive positive feedback that perhaps you aren't.

You should be providing a first class service doesn't matter if you get thanked or not.

Re: What is going on with feedback?

dazzledayz — Mon, 16 Nov 2015 09:32:36 GMT

@bellabelinda2000 wrote:
Selling and Buying

Seriously, what is going on with feedback with both buyers and sellers??

I am not getting feedback from buyers (but no complaints) and all my goods are in first-class condition!
I am not getting feedback from sellers when I purchase items (and I have no complaints) and they take their time posting - something I am very diligent about - rushing to the post office to get goods to buyers, for absolutely no thanks!!

Is anyone else experiencing problems with feedback because I am at a stage where I am finding it pointless selling or buying on ebay for a "pointless" system!

The last few weeks I've noticed a marked decline in feedback left.

It's usually been received for around 60% of transactions but just lately I'd say it's down to about 20% or less.

I had an email from a buyer the other night letting me know he'd received his book and was very happy with it.

When I checked my feedback (you guessed it) there was nothing left.

Re: What is going on with feedback?

heihachi_73 — Mon, 16 Nov 2015 19:38:21 GMT

This. 17 feedback out of 44 transactions (last 60 days). 17 green, 0 grey, 0 red, 2 unpaid items.

Re: What is going on with feedback?

lane-ends — Tue, 17 Nov 2015 00:47:39 GMT

Putting aside the arguments about whether feedback is voluntary or worthwhile for a moment. There has been a decline in feedback being left, by buyers in particular. I think this is a site format thing. I know I often forget or it is delayed more, which I put down to not as freindly editing of my purchase page so items that are still awaiting fb get lost amongst those that aren't. I used to leave it then bulk delete from list Leaving only items still pending delivery and fb. You can still do this but it is not as obvious.

Also I think the rise in use of mobile aps use means buyers do the least steps as possible, including not clicking on full description. This also leads to them not checking FB before buying..ie impulse buying & skimming the process.

I think this is why Ebay are moving towards auto defecting rather than buyer opinion based defecting.

Re: What is going on with feedback?

cathyjoyjoy — Tue, 17 Nov 2015 04:15:43 GMT

" ........ and they take their time posting - something I am very diligent about - rushing to the post office to get goods to buyers, for absolutely no thanks!! ..... "

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Not everyone who sells on ebay, does it as their full-time job, so don't assume a seller will be able to send an item the moment they receive payment. A lot of sellers include a few days "handling time" to cover ebay's outrageous delivery estimates AND to meet a buyer's expectations (important that a buyer reads the complete listing including the handling time). Some sellers even have 10 days as their handling time, particularly if they hand make items or have a busy OTHER job.

Re: What is going on with feedback?

*tippy*toes* — Tue, 17 Nov 2015 08:26:25 GMT

Speaking of outrageous delivery estimates, I bought an item from India for my nephew for Christmas. I bought and paid for it on Sunday night. They posted it today (their handling time was 3 days, so no problems there). The delivery estimate is Nov 18 - Nov 24. Tomorrow is the 18th! There is no tracking number uploaded, so I'll probably get asked that stupid question when I go to leave feedback.

I've bought from this seller before and know there is no way on this earth it will be here tomorrow, let alone by the 24th. So, if the question does appear, I'll be ticking yes regardless. Sadly, there would be plenty of buyers who would automatically click no, even though those estimate times are completely outrageous.

Sellers need to be more concerned about these question these days, rather than feedback in general.

Re: What is going on with feedback?

dazzledayz — Tue, 17 Nov 2015 08:43:49 GMT

The suggestion has been made by several posters that we include a note with all untracked deliveries.

I'm very seriously considering this as it appears ebay reserve the right to force tracking upon us and the percentage late requirement seems to be set very low.

This could very easilly be a stealth FVF increase in the making and possibly even an attempt to get cheaper items off the site altogether.

As far as I'm concerned, it would actually work out well for me if the system was applied even handedly.

My biggest competitiors in books are the large pommie sellers who get spectacular rates from Royal Mail.

(they can ship from England to Aus cheaper than I can ship to myself but parcels are not tracked).

I somehow don't think eBay will be hitting these guys over the head and forcing them to track their parcels.

A little while ago there was talk of making anchor stores pay for listings in excess of 50,000 items.

(some of these big booksellers have over 1,000,000 listings and for $500 anchor fees that costs nothing)

That idea was very quickly canned.

I've never accused eBay of being evenhanded and I don't intend to start now.

One rule for the big boys and another for us.

Re: What is going on with feedback?

jbmbkb — Tue, 17 Nov 2015 08:50:59 GMT

i got the same sort of message from a buyer the other day stating that they recieved the item and thanking me for doing so much work chasing it up with aus post , did they leave feedback NO... do i care that they didnt leave feeback NO..they got their item and are happy with it thats all i care about.

Re: What is going on with feedback?

bullitprooftools2016 — Fri, 20 Nov 2015 07:11:14 GMT

Feedback isn't important to a lot of buyers cos they know if there is a problem with their purchase ebay will cover their **bleep** anyway.

Re: What is going on with feedback?

heddablack — Fri, 20 Nov 2015 22:01:44 GMT

Agree with you 100%. Firstly, I believe it's good manners to leave feedback, and receiving feedback is important to me as I am building a reputation as someone who is good to deal with. Only takes a few seconds.

Re: What is going on with feedback?

aston-ss_martini — Sun, 22 Nov 2015 09:58:29 GMT

I send out terrific items, and bend end over backwards for the customer, and 50 - 60 % of the time a buyer won't leave feedback.

Some buyers i agree are too busy to do follow up administration and leave feedback,

but 50% of buyers are not leaving feednack,

because saying something 'POSITIVE' requires to much work and effort i guess.

People just keep on gobbling and gobbling, and have no time ,

to talk postive talk, or leave postive feedback.

People are serving money, and material possesions these days. But yet , they'll still never be happy in tehmselves 🙂

Re: What is going on with feedback?

davewil1964 — Sun, 22 Nov 2015 12:07:55 GMT

Are you selling goods or buying feedback?

You certainly have enough to be considered reputable. The only time it will make a difference if you get hit with negs. Defects go on transactions, not feedback, so you are clear there.

No feedback is a de facto positive these days.