topic Re: Feedback question? in Selling

Feedback question?

pennyforum14 — Tue, 24 Nov 2015 21:52:20 GMT

Can anyone tell me why this scenario would occur?

On my main selling ID my feedback score went down by 1 point overnight. No new feedback at all and certainly no new negs. I understand that percentages are based on feedback received over a 12mth period so that can go up and down as ratings drop off after 12 mths, but the overall feedback score is lifetime, is it not? No big deal, just curious as to why. I saw the change, and went straight in to see if there was a neg I would need to deal with, but nothing. Any ideas?

Re: Feedback question?

cathyjoyjoy — Tue, 24 Nov 2015 22:49:25 GMT

Perhaps a buyer gave you a low star (you have to go searching for these in your seller dashboard under 'transaction defect report' I believe)

Re: Feedback question?

pennyforum14 — Tue, 24 Nov 2015 22:58:27 GMT

Thanks Cathy, I did think to check that, no new low star ratings either, and stars don't affect the actual feedback score, just the percentage. There has to be a reason.... if someone is NARU'd, does the feedback they left get removed? And does that come off the sellers' score? That is the only thing I can think of to explain it.

Re: Feedback question?

kopenhagen5 — Tue, 24 Nov 2015 23:08:45 GMT

No, not from being Naru'd.

Is it possible you got a neg then the buyer contacted eBay and asked to remove it because they left it for the wrong person?

Then maybe the score didn't return for some reason.

Re: Feedback question?

pennyforum14 — Tue, 24 Nov 2015 23:12:12 GMT

It would have had to be a quick reversal, I refresh my page at least once every 15 minutes and it changed from one refresh to the next.

Re: Feedback question?

cmcoins2000 — Tue, 24 Nov 2015 23:13:56 GMT

Good morning.

I received a negative feedback - only noticed it because my feedback score was minus one - ie went down 1.

Thought it strange - it was the first time I noticed a neg took the score down not up.

The feedback count I thought went up even if there were negs & neuts as it is the number of feedbacks left or given.

The neg was removed by eBay - the buyer was a ditz.

My score went back to the original.

Not at all sure what is going on here.

Re: Feedback question?

phorum_junkie* — Tue, 24 Nov 2015 23:14:00 GMT

@kopenhagen5 wrote:
No, not from being Naru'd.
Is it possible you got a neg then the buyer contacted eBay and asked to remove it because they left it for the wrong person?
Then maybe the score didn't return for some reason.

Have things changed? It used to be the rule that if a member was NARUd within a certain timescale, 90 days I think, then their feedback was removed.

Re: Feedback question?

digupatin — Tue, 24 Nov 2015 23:16:02 GMT

It's another 'feature' courtesy of eBay and it's not even Friday.

My feedback score has been changing by 1 and sometimes 2 for the last few days.

At one stage it was sitting on 0 for several hours.

Re: Feedback question?

pennyforum14 — Tue, 24 Nov 2015 23:16:14 GMT

Maybe that is it them, pj. If the buyer was naru'd and the feedback removed, is the total normally adjusted too?

Re: Feedback question?

saarzi — Wed, 25 Nov 2015 01:12:19 GMT

Ive noticed with most of my defects, that my feedback score will change, but the defect / feedback etc doesnt show up anywhere until one or two days later. I thought that was normal!

Its possible it might be there tomorrow.

Re: Feedback question?

*tippy*toes* — Wed, 25 Nov 2015 01:49:55 GMT

My feedback number or percentage have never changed due to defects. Only negative feedback changed the number and the percentage. The only percentage changed from defects is visible only to me in my seller dashboard.

Re: Feedback question?

Anonymous — Wed, 25 Nov 2015 02:01:45 GMT

For a while there today my feedback magically went to 0

But it DID in the past, go down by 2 (no negs, new feedback at all actually) only for ebay to claim it did'nt change and I must have been mistaken) I KNOW it went down by 2,no mistake at all there never got the '2' back

Re: Feedback question?

digital*ghost — Wed, 25 Nov 2015 07:00:15 GMT

@pennyforum14 wrote:
Maybe that is it them, pj. If the buyer was naru'd and the feedback removed, is the total normally adjusted too?

Yes - eBay will remove all of the FB the buyer left, and the score will drop a point if it was a positive that was removed (I've had it happen a few times on my selling account. The transactions themselves were issue-free, though).

Re: Feedback question?

kopenhagen5 — Wed, 25 Nov 2015 07:06:11 GMT

PJ, No I was unaware it could happen within a certain time frame, thanks, seems you hit the nail on the head.