topic Re: WA Train Derailment - Australia Post in Selling

WA Train Derailment - Australia Post

harley_babes_hoard — Mon, 07 Dec 2015 23:45:57 GMT

WA train derailment

07 December 2015

A train derailment in Western Australia has resulted in rail services being unable to reach Perth. Letters and parcels sent to Perth from the eastern States from Tuesday 1 December have been impacted, as have letters and parcels sent from Perth to the eastern states from Thursday 3 December.

We have worked hard over the weekend to transfer as many parcels as possible to trucks and this work will continue this week as we explore all opportunities to minimise the impact for customers.

Express Post items will be sent by air and delivered on time however, customers should expect delivery delays for other items sent to or from Perth and the Eastern States.

At this stage, we are advised that rail services are expected to resume Thursday 10 December.

We apologise for any inconvenience.

Re: WA Train Derailment - Australia Post

the4masters2013 — Tue, 08 Dec 2015 02:15:00 GMT

Many thanks for this information. I've just mailed an item to WA. If the buyer asks, now I have the reason why her item is running a bit behind. Thanks again!!

Re: WA Train Derailment - Australia Post

clarry100 — Tue, 08 Dec 2015 03:09:51 GMT

Is there a web link for this news item Harley.

Just so if our WA buyers are asking I can send them the link.

Re: WA Train Derailment - Australia Post

dazzledayz — Tue, 08 Dec 2015 03:34:51 GMT

Here you go:

http://auspost.com.au/about-us/wa-train-derailment.html

Re: WA Train Derailment - Australia Post

padi*0409 — Tue, 08 Dec 2015 03:40:09 GMT

Here you go clarry.......

http://www.abc.net.au/news/2015-12-08/atsb-probes-nullarbor-freight-train-derailment/7010276?section=wa

And here's another.....

https://www.parcel2courier.com/WA-Train-Derailment-Advice

Re: WA Train Derailment - Australia Post

station254 — Tue, 08 Dec 2015 04:26:45 GMT

Thanks for the warning, Just sent an item to WA yesterday.

Here is the original news item from Auspost

http://auspost.com.au/about-us/wa-train-derailment.html

Re: WA Train Derailment - Australia Post

clarry100 — Tue, 08 Dec 2015 06:03:05 GMT

Thanks Padi... appreciated

Re: WA Train Derailment - Australia Post

harley_babes_hoard — Tue, 08 Dec 2015 06:30:30 GMT

I just found it on the PO website

http://auspost.com.au/about-us/important-updates.html

Re: WA Train Derailment - Australia Post

davewil1964 — Tue, 08 Dec 2015 08:36:18 GMT

Interesting that AP haven't considered putting the mail on planes instead of trucks.

'Through rain, snow, sleet and hail....' Unless it's cheaper to wait for spring.

Re: WA Train Derailment - Australia Post

justajunk — Tue, 08 Dec 2015 08:45:19 GMT

Thanks so much for that; vital information for a Perth seller such as myself.

I have just finished telling 5 customers to expect delays for items that I posted today and yesterday.

Now, only around another 25 (!) customers left to tell to expect delays. Now I'm starting to wonder whether my lower-than-usual sales last weekend was actually a blessing in disguise...

I don't think I have the spare time to ask eBay to remove 30 defects for slow postage to the derailment.

Re: WA Train Derailment - Australia Post

justajunk — Tue, 08 Dec 2015 09:04:17 GMT

@davewil1964 wrote:
Interesting that AP haven't considered putting the mail on planes instead of trucks.

'Through rain, snow, sleet and hail....' Unless it's cheaper to wait for spring.

Maybe I am wrong about this, but don't Australia Post need a dangerous goods declaration before carting any package by air??

But yes, it is frustrating that the delay is predicted to be so long. And that they took so long after the event to inform us.

Re: WA Train Derailment - Australia Post

davewil1964 — Tue, 08 Dec 2015 09:09:31 GMT

And any parcel has a dangerous goods declaration, except in the very occasional instance where a poster is honest.

I'd warrant 90+% of parcels have a signed DGD, and letters don't need them. So no reason not to put them on a plane and actually provide the service they are paid for - timely delivery.

Re: WA Train Derailment - Australia Post

justajunk — Tue, 08 Dec 2015 09:24:03 GMT

@davewil1964 wrote:
no reason not to put them on a plane and actually provide the service they are paid for - timely delivery.

Amen to that at least. Imagine how much of a delay there would be next year if there was a train derailment. Non-priority letters could end up taking two weeks rather than two days to get from capital city to capital city.

Re: WA Train Derailment - Australia Post

justajunk — Tue, 08 Dec 2015 09:25:47 GMT

I just finished re-messaging all my customers, telling them to expect delays. How exhausting! I guess at least this only happens once in a blue moon...

Re: WA Train Derailment - Australia Post

*tippy*toes* — Tue, 08 Dec 2015 11:30:17 GMT

Thanks for the info. I posted an item on the 4th to WA, so just sent the buyer a message saying there might be a delay. I suppose posting on the 4th, it's an each way bet whether hers would be involved or not.

What do you think the chances are of eBay removing any associated defects due to potential late deliveries? I did say to my buyer that in the event it does arrive later than the estimate, to take into consideration the circumstances if she chooses to leave feedback. I even went so far as to say to either tick yes for the feedback question, or not answer it at all.

Re: WA Train Derailment - Australia Post

saarzi — Tue, 08 Dec 2015 11:42:48 GMT

Has anyone told EBay? Long shot, but I think I remember from ages ago, they auto remove postage defects for everyone involved if theyare told about things like that...

Re: WA Train Derailment - Australia Post

harley_babes_hoard — Tue, 08 Dec 2015 13:28:10 GMT

Pretty sure you are right saarzi remember reading that as well that if there were problems like that or bushfires, floods etc eBay would remove defects for postage delays.

Re: WA Train Derailment - Australia Post

justajunk — Wed, 09 Dec 2015 12:17:55 GMT

An update:

(as of Wednesday evening)

Today I had six buyers leave feedback for items that I posted from Perth to eastern state (Qld, Tas, Vic and NSW) metro areas on Sunday.

Postage from capital city to capital city usually takes two days. These items took three days to arrive. That means that the total delay in postage time has (for me) been one day. Pretty remarkable considering how serious it sounded like things were.

Hope this might put some of my eastern state fellow eBayer sellers' minds at rest.

Re: WA Train Derailment - Australia Post

harley_babes_hoard — Wed, 09 Dec 2015 12:31:59 GMT

yeah but if you only sent them on sunday then yours didn't get caught up in the mess.

Re: WA Train Derailment - Australia Post

lyndal1838 — Wed, 09 Dec 2015 12:42:17 GMT

@justajunk wrote:
An update:

(as of Wednesday evening)

Today I had six buyers leave feedback for items that I posted from Perth to eastern state (Qld, Tas, Vic and NSW) metro areas on Sunday.

Postage from capital city to capital city usually takes two days. These items took three days to arrive. That means that the total delay in postage time has (for me) been one day. Pretty remarkable considering how serious it sounded like things were.

Hope this might put some of my eastern state fellow eBayer sellers' minds at rest.

Your items would have been put directly on to trucks and bypassed the derailment completely. An extra days delay in delivery times sounds about right for road freight as opposed to rail freight.