topic Re: Postal glitch how often does this happen in Selling

Postal glitch how often does this happen

247newdeals — Fri, 11 Dec 2015 07:21:35 GMT

On the 8th (ay 2:45pm) I ordered a pair of trainers from an Ebay seller they arrived today the 11th which made me very happy so off I went to leave glowing feedback. The part that asks did this item arrive by said the 10th that made me go **bleep** and I ticked yes anyway. However if I had been just a buyer more than likely I may of ticked no and the seller would of got a defect. It bugged me so I messaged the seller to let them know then look at the sale I noticed that instead of 2 dates the 10th to 15th or whatever it just had the 10 the second date was missing.

Now this is clearly a glitch and I am wondering how many sellers are losing ratings they work hard for because of things like this

Re: Postal glitch how often does this happen

phorum_junkie* — Fri, 11 Dec 2015 07:51:56 GMT

Possibly if the tracking shows as delivered there would be no need to offer a date range.

Re: Postal glitch how often does this happen

247newdeals — Fri, 11 Dec 2015 08:14:41 GMT

@phorum_junkie* wrote:
Possibly if the tracking shows as delivered there would be no need to offer a date range.

I hear what you are saying phorm but for this sale that was not the case

It was delivered today the 11th and by rights I should of answered no to was it delivered by the 10th.Luckily this time I am a seller as well and know the seller would of got a defect if I had but a buyer would not of know that and more than likely ticked no thinking they was doing the right thing.

The seller posted a good item in a good time Auspost came through and it was delivered to me in a good time but due to this glitch the seller could of easily got a defect still.

Re: Postal glitch how often does this happen

twyngwyn — Fri, 11 Dec 2015 08:25:25 GMT

for what it's worth....my orders (purchases) coming from overseas don't make the timeframe....but because I'm a seller I recognise this and always lie....and say it got here in good time...let the seller know in my fb what day it got here, and that I'm happy...bugger Ebay's timeframe...

Re: Postal glitch how often does this happen

maranock — Fri, 11 Dec 2015 08:37:51 GMT

I make it a point never to answer that question no matter if the item was early or late.

Re: Postal glitch how often does this happen

designers*n*more — Sat, 12 Dec 2015 03:51:06 GMT

I did the same. eBay said was it delivered by 10th which was a Friday, item arrived Monday, so I still ticked yes because it was posted quickly. The whole thing is flawed because regardless when you post it, particularly within your time frame, a buyer can easily tick no.

the defects I've copped that show how the system will work next year, are for items posted within my time frame, but shows as post office defect

Re: Postal glitch how often does this happen

egglesdtp — Sat, 12 Dec 2015 04:44:45 GMT

Do you really get a defect if the buyer ticks no?

Re: Postal glitch how often does this happen

*tippy*toes* — Sat, 12 Dec 2015 14:36:13 GMT

@egglesdtp wrote:
Do you really get a defect if the buyer ticks no?

As of Feb you will, but they are showing up already. You also get one if the tracking shows that it arrived after the estimate, regardless of what the buyer says. Have a look in your seller dashboard.

Re: Postal glitch how often does this happen

clarry100 — Sat, 12 Dec 2015 18:29:19 GMT

It's not a defect in the sense that you are used to, but more a measurement of late delivery performance.
As I understand it goes like this...
If you use large letter without tracking then you are entirely at the mercy of buyer answers. You need to remain under a 5% ratio to stay off the eBay radar. That is 1 NO answer for every 20 YES answers. If you drop over 5% then you may lose your TRS status. If you drop over 10% then you will have eBay on your case for remedial action. So you have to hope and pray for plenty of YES answers.

If you use tracking then it's a bit different...
If your tracking can show proof that you have a lodgement scan within your stated handling time, then your are protected from late delivery by the carrier. If the tracking is Australia Post, then at the moment eBay can see their tracking records automatically and your buyer will not even get the question about delivery. Other tracking if they answer NO then you will need to get on the phone to have the late delivery point removed.
If you do not have a lodgement scan event but your tracking shows delivery inside eBay's estimated delivery date the as above you are protected.

The only defects you will get under the new system will be for cases opened against you as it has been. No more defects for neg or neut feedback or low star ratings.

Re: Postal glitch how often does this happen

lane-ends — Sat, 12 Dec 2015 22:19:08 GMT

@clarry100 wrote:
It's not a defect in the sense that you are used to, but more a measurement of late delivery performance.
As I understand it goes like this...
If you use large letter without tracking then you are entirely at the mercy of buyer answers. You need to remain under a 5% ratio to stay off the eBay radar. That is 1 NO answer for every 20 YES answers. If you drop over 5% then you may lose your TRS status. If you drop over 10% then you will have eBay on your case for remedial action. So you have to hope and pray for plenty of YES answers.

If you use tracking then it's a bit different...
If your tracking can show proof that you have a lodgement scan within your stated handling time, then your are protected from late delivery by the carrier. If the tracking is Australia Post, then at the moment eBay can see their tracking records automatically and your buyer will not even get the question about delivery. Other tracking if they answer NO then you will need to get on the phone to have the late delivery point removed.
If you do not have a lodgement scan event but your tracking shows delivery inside eBay's estimated delivery date the as above you are protected.

The only defects you will get under the new system will be for cases opened against you as it has been. No more defects for neg or neut feedback or low star ratings.

Add to that if you have tracking but no lodgement scan if tracking shows it arriving after estimate, even if buyer leaves no feedback you get a defect. In those cases having tracking works against you.

If you have no tracking and buyer doesn't leave feedback then it is ignored in the total count.

I think less than 5% is required for TRS.

Weekends are counted as normal days, you will see estimates of delivery between friday and monda.

Once tracking shows delivered estimate disapears so you can't go back and check what the estimate was.

Re: Postal glitch how often does this happen

lane-ends — Sat, 12 Dec 2015 22:25:23 GMT

@maranock wrote:
I make it a point never to answer that question no matter if the item was early or late.

If you dont answer and tracking shows late delivery without lodgement scan they will get a defect if you dont counter it. All my new late delivery defects are carrier reported, non are buyer reported.

Re: Postal glitch how often does this happen

247newdeals — Sat, 12 Dec 2015 22:58:23 GMT

@lane-ends wrote:
@maranock wrote:
I make it a point never to answer that question no matter if the item was early or late.
If you dont answer and tracking shows late delivery without lodgement scan they will get a defect if you dont counter it. All my new late delivery defects are carrier reported, non are buyer reported.

Wow did not know that. So I have parcel that has been stuck in CHULLORA, NSW since 2nd Dec due to the train derailment in Perth and Aus post sucking. So even if the buyers does not click no to being late I am going to get a defect anyway well that just sucks. I have been working hard to try to keep the buyer happy but seems that will be a total waste of time as far as Ebay is concerned

Re: Postal glitch how often does this happen

egglesdtp — Sun, 13 Dec 2015 00:47:52 GMT

Thanks for the clarification Clarry.

Thank heavens most of my sold items are sent as parcels not letters, and I lodge them and get a receipt at the PO. I post same day if it is paid for by about 2pm, next day if not, I don't post at weekends, even on Saturdays (I give myself the time off!). So except for the few items I send as letters, I should be OK.

But as I know you and many others use large letters almost all the time, I can see why you would be worried. For those few items I send as letters, I may have to rethink it next year.

Re: Postal glitch how often does this happen

egglesdtp — Sun, 13 Dec 2015 00:50:05 GMT

"Weekends are counted as normal days, you will see estimates of delivery between friday and monday"

Wow, that's really unfair.

Re: Postal glitch how often does this happen

clarry100 — Sun, 13 Dec 2015 01:33:12 GMT

Yes it will be even more important, with this new system, if you are using tracking to make sure you lodge over the counter and get that lodgement scan event inside your stated handling time. Then you are 100% protected from carrier delays such as the train derailment on the Nullarbor last week.

If you do not have this lodgement scan then you leave yourself open to carrier delays even if you really did mail it inside your handling time.

If you use the red street boxes for tracked parcels you better rethink that becasue you do not get a lodgement scan from there. Usually the first scan event is the delivery scan, or the initiated event which does not count.

Marking items as "posted" will not count as any proof they have been mailed either.