topic Re: I think Ive made a huge mistake in Selling

I think Ive made a huge mistake

turfblastermarket — Sun, 13 Dec 2015 07:08:18 GMT

Im a new ebay business and I am trying to figure out posatge for my items that are all different sizes and shapes, Aus post is what I have been using mostly but for only slightly bigger items I was getting tired of forking out rediculoius costs.

I decided to take a look at Fastway prices for a bigger item which will aprently be delivered in NSW from Brisbane in just 2-3 days.

I was happy with the price which was very fair and that it would be to my customer well before Christmas, so I printed the label out and thought nothing more of it.

However becuase Im such a NEWB and in my eagerness to get a better deal I didnt do any background study into the Fastway and now Im reading on the descussion boards pages of bad reveiws which are worrying the hell out of me. I went back on to their site to see if I can reverse the label charge and cancel the label but Im having a hard time finding out how. I dont know what to do, for the sake of about $5.00 Im now stressed that not only will my parcel not arrive on time but it may not turn up at all. I dont want a bad rep on my ebay account so early in to my business. Im not sure what Im asking for here from you good folk, I guess i just needed to say somthing, maybe some of you have used fast way and had a good experiance. Im freaking out a little bit.

Re: I think Ive made a huge mistake

the4masters2013 — Sun, 13 Dec 2015 07:32:10 GMT

Firstly, breath deeply! The parcel may still get there on time!

Secondly, the buyer will certainly let you know if the parcel doesn't turn up. Come back to the boards of what to do next if this does happen.

Thirdly, please stop stressing. This has happened to a lot of us and we worked through itso everyone was happy.

Cheers, Sandra

Re: I think Ive made a huge mistake

unique_pre-driven — Sun, 13 Dec 2015 07:37:40 GMT

Hi, I have bought several things on eBay, one just last week and they were delivered by Fastaway Couriers. All items have been from the East Coast to Perth and they have all arrived safely and on time. Yes, when I found out that Fastaway was delivering, I had a quiet chuckle to myself thinking this will be good but, no problems. Maybe I am just lucky or maybe some others are just plain unlucky, take it as it comes, nothing is worth stressing over.

Re: I think Ive made a huge mistake

jensmanchester-australia — Sun, 13 Dec 2015 07:38:52 GMT

Fastway are normally quite efficient up and down the east coast of Australia between the main cities. Most of their slow delivery problems relate to parcels in other areas of Australia.

Re: I think Ive made a huge mistake

turfblastermarket — Sun, 13 Dec 2015 08:15:00 GMT

Thanks so much guys. Wow what a great bunch of people!
I was actually considering wearing the cost of the fastway label and reprinting a standard Aus post one. I too have had items come to me before due date and on time via fast way. But when I read the reviews from buyers and sellers I freaked out. It doesn't say on my listing that I use fast way so do you think its a good idea if I message my customer and let them know?

Re: I think Ive made a huge mistake

chameleon54 — Sun, 13 Dec 2015 09:53:58 GMT

It may be worth sending your buyer a message letting them know your parcel has been sent fastway and including the tracking number.

Its always worth remembering that people come to the forums, seeking assistance with problems. This means that what is posted here tends to focus on peoples negative exeriences giving a bit of a slanted view of the ebay world.

We never put up a post saying I had thirty great sales this week and Australia post delivered them all on time and buyers where all happy, leaving glowing feedback. It might be boring but this is what happens 98 % of the time. Its when we strike the 2 % that we come to the boards seeking advice and reassurance

Your parcels will probably all get delivered without a hitch, and if not the sun will still come up tommorow. Good luck with your ebay selling.......

Re: I think Ive made a huge mistake

davewil1964 — Sun, 13 Dec 2015 10:30:16 GMT

So have you actually sent the item yet?

It seems not. In which case most of the advice is premature. Try sending it before you worry about late delivery. Fastway are likely to be a lot quicker than Australia Post at this time of year.

Also remember that reviews are more likely from disgruntled users than gruntled ones.

You've had personal, good, experience with them, why do you assume they are bad because others say they are? Even though you know different. Did you leave a review about your GOOD service?

Re: I think Ive made a huge mistake

turfblastermarket — Sun, 13 Dec 2015 10:31:37 GMT

Thanks guys your so right about the reasons people jump on the forums good call. Thanks again all of you.

Re: I think Ive made a huge mistake

lyndal1838 — Sun, 13 Dec 2015 11:30:36 GMT

From a buyer's point of view you should let your buyer know that you are using a courier. Many of us hate courier delivery for many reasons and will avoid a seller who uses them.

I bought some items from a seller last week and on Friday received an email that the items are on the way with a courier. I am a little more than annoyed as I know I am going to have to arrange redelivery.

Re: I think Ive made a huge mistake

turfblastermarket — Sun, 13 Dec 2015 13:32:37 GMT

Honestly as a buyer I haven't even once bothered to look at the delivery method. Sometimes the delivery date but never the method. I will keep that in mind thanks.

Re: I think Ive made a huge mistake

amber-eyed-girl — Sun, 13 Dec 2015 13:42:16 GMT

I am in Melbourne and have had eBay items delivered safely by that courier from Perth, and from Sydney. Keep a record of the tracking details, definitely let the buyer know when it's on the way (and the tracking), then forget about it 🙂

http://www.fastway.com.au

If the buyer (or you) wants to see its trip 😉

Re: I think Ive made a huge mistake

turfblastermarket — Sun, 13 Dec 2015 14:58:38 GMT

Thanks 😁

Re: I think Ive made a huge mistake

joethenuts — Sun, 13 Dec 2015 15:28:13 GMT

i would not worry too much yes fastway have some bad reviews but aus post have quiet a few also ,

have a nice day

Re: I think Ive made a huge mistake

247newdeals — Sun, 13 Dec 2015 20:37:50 GMT

@joethenuts wrote:
i would not worry too much yes fastway have some bad reviews but aus post have quiet a few also ,
have a nice day

I was thinking the same thing if you want to read bad reviews head to the AusPost FB page

Re: I think Ive made a huge mistake

lyndal1838 — Sun, 13 Dec 2015 21:10:44 GMT

But a courier is not Australia Post. You can't compare apples with oranges.

They each have their own problems but at least the receiver does not have to be home to take delivery of AP items. If it requires a signature you can make your own time to get to the PO.

Re: I think Ive made a huge mistake

pennyforum14 — Mon, 14 Dec 2015 00:11:44 GMT

We never put up a post saying I had thirty great sales this week and Australia post delivered them all on time and buyers where all happy, leaving glowing feedback.

Maybe we should, it would make a nice change and maybe even lift the spirits a little.

Re: I think Ive made a huge mistake

*tippy*toes* — Mon, 14 Dec 2015 00:25:47 GMT

@pennyforum14 wrote:
We never put up a post saying I had thirty great sales this week and Australia post delivered them all on time and buyers where all happy, leaving glowing feedback.

Maybe we should, it would make a nice change and maybe even lift the spirits a little.

I have seen a few threads like that when I was still just a lurker. They were active for a day or so, but then dropped off. A few people seemed to get upset that others were having a good run while their sales were abysmal.

I think the forums are like the news. You only hear the bad stuff. You might hear a story on the news about someone being misdiagnosed in hospital that had an adverse outcome. Everyone is out for blood and want the doctor deregistered and put in gaol. What you don't hear is the 500,000 people he correctly diagnosed before them. Those stories don't make the news.

Re: I think Ive made a huge mistake

dazzledayz — Mon, 14 Dec 2015 09:39:28 GMT

@pennyforum14 wrote:
We never put up a post saying I had thirty great sales this week and Australia post delivered them all on time and buyers where all happy, leaving glowing feedback.

Maybe we should, it would make a nice change and maybe even lift the spirits a little.

Ok, I'll step up (and hope I don't jinx myself in the process - knocking on some timber now).

I've sold 70 items in the last week and had nothing but fast deliveries and happy customers.

AP have been really good so far this Christmas season with no hiccups and very good delivery times (including WA)

Fingers are now well and truly crossed lol

Re: I think Ive made a huge mistake

davewil1964 — Mon, 14 Dec 2015 12:25:06 GMT

My store ID's postage time just crossed the threshold from 4.9 to 5 for the first time ever. How long it will last is another matter.

Re: I think Ive made a huge mistake

*tippy*toes* — Mon, 14 Dec 2015 14:22:05 GMT

I found last Christmas they were super quick too. I signed a lot more air declarations than normal, so obviously they were doing their utmost to get stuff delivered quickly. FNQ and NT were arriving in 3 days instead of 10+.