topic Re: Delivery estimates and postage confirmation in Selling

Delivery estimates and postage confirmation

van_werkhoven — Tue, 15 Dec 2015 07:58:42 GMT

So, I managed to completely miss the upcoming changes to Auspost costs until today. Not happy...

Regarding letters, does anyone know whether ebays 'estimated delivery time' will be based on the priority service or the standard service? Are we going to end up forced into using priority stamps to get our items there on time?

It looks like I'll be going to parcels for most of my heavy items, no sense in paying $5.00 for an untracked letter instead of $7.00 for a tracked one. Just trying to figure out what to do with the light stuff.

Also, does anyone know whether printing an ebay postage label will count as shipped on time, or does it specifically need the scan at the post office? I have had far too many parcels arrive late to simply trust the delivery scan, but I'm not happy at the idea of having to line up at the post office to have all my parcels (around 30 a week) scanned either.

I just can't get over ebay's quote on their new shipping rules

"Late Shipment Rate is a new, more objective measure in place to encourage you to use tracking and where you do, reward you by measuring delivery performance based on what you control: sending your item on time."

That sentence, right there, acknowledges that having buyers control whether an item was sent on time is a bad thing, and they're 'rewarding us' by not subjecting us to it if we pay for tracking (i.e., a parcel). Sigh.

Re: Delivery estimates and postage confirmation

pennyforum14 — Tue, 15 Dec 2015 08:15:57 GMT

Who knows?

One hopes they will adjust the current estmates to reflect the nw delivery schedules but then again, there seems to be no rhyme or reason to their current estimates anyway.

My last ten sales on one ID, all within Australia and all with 1-2 days handling time.

eBay delivery estimates ranged from 2-5 business days to 2-7 business days. For several items sold over the weekend, 1-2 days handling means they could be posted Tuesday at the latest, the lower estimate has them arriving same day, as if!. For an estimate of 2-5 days, you'd be hard-ressed to get it delivered within the same state let alone SA, QLD, VIC and WA (which these were).

Re: Delivery estimates and postage confirmation

clarry100 — Tue, 15 Dec 2015 09:04:49 GMT

Printing an eBay or C&S label does not count as lodged. You need to have a lodgement scan inside your stated handling time to protect yourself against late delivery by the carrier.
If it arrives outside eBay's estimated delivery date and you do not have a lodgement scan you will be pinged for a late delivery.
So it will now be more important than ever to have that lodgement scan.

Re: Delivery estimates and postage confirmation

clarry100 — Tue, 15 Dec 2015 09:09:03 GMT

If you use large letters you will be totally at the mercy of your buyer's answer to the delivery question.
So we are going to watch what happens for a while but may end up pushing out our handling time to counteract this a bit.

Re: Delivery estimates and postage confirmation

lane-ends — Tue, 15 Dec 2015 09:34:54 GMT

re printing parcel labels and tracking. If you print a label,or manually upload any tracking, and do not have a lodgement scan and delivery shows outside estimate you will get auto defect unless buyer ticks otherwise. Thats right, even if buyer leaves it blank, or leaves no fb at all. Simply having tracking dobs you in unless you have lodgement scan within handling period to prove otherwise.

If using letter rate then you only get a slap if buyer says its late. If they say nothing or dont leave fb it is ignoredd towards your total.

I have hit my 5% limit and all parcels have been same day shipping with ebay labels street box shipped. All Vic to WA, and non of buyers left any fb.

I think they include weekends business days too.

whicjh means if you have 1 day handling you need to be available to go to post office everyday....and join the ques the AP auto system is trying to eliminate

Re: Delivery estimates and postage confirmation

harley_babes_hoard — Tue, 15 Dec 2015 10:00:22 GMT

so you are better off not uploading tracking. Then ebay will send the buyer a message asking if they received it on time. If they answer yes then you won't get a defect and if they don't answer at all then you don't get a defect either, the way I read it.

.............and to be honest how many buyers are going to be bothered answering?

Re: Delivery estimates and postage confirmation

fairlaneltd — Tue, 15 Dec 2015 10:04:48 GMT

I already have someone complaining not received item within ebay eta time, with aust post out of my hands asking me where is the item, then tells me its in Sydney ( tracking) then ask me again where is my item, I told him its in Sydney

Re: Delivery estimates and postage confirmation

joethenuts — Tue, 15 Dec 2015 10:19:00 GMT

hi where does estimate delivery times ever mention aus post times maybe ebay estimate is between all carriers fastest to slowest,

if your mail is slow at the moment , i would asume the cheaper version next year is going to be the same or slower.

Re: Delivery estimates and postage confirmation

clarry100 — Tue, 15 Dec 2015 10:40:03 GMT

Yes lane-ends you will def not be able to use street box postage for your tracked parcels with this new system.

If you do, then the minute it arrives outside the ebay estimated delivery date you will be given a late delivery point regardless of if/not your buyer leaves feedback. You will fall under 5% mark very quickly this way.

So as you say you really have no choice but to line up at the PO with all yoiur parcels, inside your stated handling time, and have them scanned in. Perhaps you need to extend your handling time from 1-day out to three (??) days to give you more time to get this scan.

Once you have this lodgement scan inside your handling time, then the delivery scan does not count and your buyer will not even see the question when they are leaving feedback. So you are therefore protected against carrier problems.

So yes its going to counteract what the PO wants vis-a-vis longer queues.

Re: Delivery estimates and postage confirmation

*tippy*toes* — Tue, 15 Dec 2015 11:16:40 GMT

I can't work out how they come up with the estimates. This is how my last 4 tracked transactions look. I have a 5 day handling time.

Buyer in next town 55km away bought and paid Sunday night. I posted Monday, delivery estimate 21st to 23rd Dec. It arrived overnight.

Buyer in Hobart bought and paid Thurs 10th. I posted Friday 11th. Delivery estimate 21st to 29th Dec

Buyer in rural Vic bought and paid on Sat. I posted Monday. Delivery estimate 22nd to 30th Dec

Buyer in Hunter Valley NSW Bought Wed 9th, paid Sat 12th, posted today. Delivery estimate 22nd to 30th Dec.

I just wish they could deliver as quickly as what they have the last couple of weeks, all year round. 2 days to get something from rural NSW to Brisbane. The rural Vic one above looks like it will arrive tomorrow as it was at Sunshine West this morning (then again, it is Sunshine West!). Overnight to Sydney. 3 days to Adelaide. They're arriving before my handling time is even up! Sadly, it will stop once Christmas has been and gone.

Re: Delivery estimates and postage confirmation

dotm2004 — Tue, 15 Dec 2015 11:38:45 GMT

Strange times ...

I posted a satchel to Victoria late last Friday afternoon ... went in to check the tracking on Wednesday .... it had been delivered on Monday morning !!!

Re: Delivery estimates and postage confirmation

joethenuts — Tue, 15 Dec 2015 11:44:05 GMT

maybe aus post are listening to the people now. maybe the boss wants a raise ,how much is he on now.

Re: Delivery estimates and postage confirmation

falconsportspack — Tue, 15 Dec 2015 11:45:57 GMT

@*tippy*toes* wrote:
it was at Sunshine West this morning (then again, it is Sunshine West!).

You're right about that tippy. I'm in North West Vic & all my items from interstate now go through Sunshine West AND they are always there for a minimum of 2 days. Don't know why?!? Before this year they use to go through another mail centre, can't remember which one now, & they only had it for ONE day.

Re: Delivery estimates and postage confirmation

falconsportspack — Tue, 15 Dec 2015 11:49:25 GMT

@joethenuts wrote:
maybe aus post are listening to the people now. maybe the boss wants a raise ,how much is he on now.

In 2014, he pocketed $4.6 million

Re: Delivery estimates and postage confirmation

*tippy*toes* — Tue, 15 Dec 2015 12:23:51 GMT

@falconsportspack wrote:
@*tippy*toes* wrote:
it was at Sunshine West this morning (then again, it is Sunshine West!).
You're right about that tippy. I'm in North West Vic & all my items from interstate now go through Sunshine West AND they are always there for a minimum of 2 days. Don't know why?!? Before this year they use to go through another mail centre, can't remember which one now, & they only had it for ONE day.

Sunshine West in Vic and Chullora in NSW are big black holes. They are notoriously slow and it's not unusual for something to bounce back and forth between the 2 (regardless of final destination) several times. Sellers cringe if they check the tracking number and see either of those 2 sorting centres mentioned.

Re: Delivery estimates and postage confirmation

ytwo000 — Tue, 15 Dec 2015 19:25:15 GMT

@falconsportspack wrote:
@joethenuts wrote:
maybe aus post are listening to the people now. maybe the boss wants a raise ,how much is he on now.
In 2014, he pocketed $4.6 million

OMG

Re: Delivery estimates and postage confirmation

lane-ends — Wed, 16 Dec 2015 03:05:59 GMT

@clarry100 wrote:
Yes lane-ends you will def not be able to use street box postage for your tracked parcels with this new system.
If you do, then the minute it arrives outside the ebay estimated delivery date you will be given a late delivery point regardless of if/not your buyer leaves feedback. You will fall under 5% mark very quickly this way.

So as you say you really have no choice but to line up at the PO with all yoiur parcels, inside your stated handling time, and have them scanned in. Perhaps you need to extend your handling time from 1-day out to three (??) days to give you more time to get this scan.

Bummer for anyone who has a 9-5 job and relies on posting after hours.

The whole principle of potentially penalising sellers by stating they shipped late with no evidence to even say this is completely defamatory.

There are going to be thousands of sellers affected by this who haven't realized yet. Its going to be a nightmare.

Having to go to PO for every shipment is just backwards, and ultimately slows down postage for buyers simply to to cover your butt.

Re: Delivery estimates and postage confirmation

*tippy*toes* — Wed, 16 Dec 2015 06:16:22 GMT

I received a shipment from the US today. Tracking was uploaded when the items were marked as posted. When I went to leave feedback, the question was there. I thought if there was a tracking number you weren't fronted with the question? Of course I ticked yes as the earliest ETA was tomorrow, but I was still shocked to see it.

Re: Delivery estimates and postage confirmation

davewil1964 — Wed, 16 Dec 2015 06:22:17 GMT

That's the other issue.

The buyer still gets to tick 'No' even when the last delivery date, much less the first, hasn't passed.

There is no way they should have the option in those cases as they are not qualified to answer. If they haven't received the item and they are leaving feedback prior to latest 'estimate' that is their look out and eBay should not be giving them the option to trash a seller.