topic Re: From cancellation request to UID. in Selling

From cancellation request to UID.

jellybirddesigns — Thu, 17 Dec 2015 07:08:30 GMT

Buyer wanted to buy one cushion cover the other day. Due to tech error, she ended up with 2 separate purchases but only paid for one. She contacted me right away to explain the error. I messaged her to explain that I will send a cancellation and she needs to approve it so that she doesn't get an unpaid item case opened against her.

Anwyay, 3 days later she still has not approved the cancellation.

After 4 days, will I be able to open an UID, even though I have a cancellation request in place?

Re: From cancellation request to UID.

harley_babes_hoard — Thu, 17 Dec 2015 07:27:45 GMT

I don't think you can. It used to be one or the other.

Re: From cancellation request to UID.

jellybirddesigns — Thu, 17 Dec 2015 07:32:15 GMT

Whats happens then after 10 days if she has not confirmed the cancellation?

Perhaps the cancellation request falls away and I can then open an UID?

Re: From cancellation request to UID.

clarry100 — Thu, 17 Dec 2015 07:59:36 GMT

Unfortunately no you cannot change it now to a UID.

After 10-days if she still has not responded then it will automatically close and you will still get back your FVF.

We tend not to use the cancellation process now because of what has just happened to you.

Re: From cancellation request to UID.

jellybirddesigns — Thu, 17 Dec 2015 08:04:26 GMT

Thanks Clarry,

so if I understand correctly, I'll get my FVF back, but she won't get an unpaid item strike in this case.

So it's a "neutral" outcome.

Re: From cancellation request to UID.

kopenhagen5 — Thu, 17 Dec 2015 08:43:57 GMT

So it's a "neutral" outcome.

Correct and provided you selected buyer changed mind you shouldn't get a defect.

Once upon a time you could close it (if there was no response from the buyer and they hadn't paid) after 7 days.

http://pages.ebay.com.au/help/sell/cancel-transaction-process.html

Re: From cancellation request to UID.

jellybirddesigns — Thu, 17 Dec 2015 08:48:29 GMT

Thanks Kopes,

I noticed this statement in the link you provided:

The cancellation must be complete for you to receive a final value fee credit. To receive a final value fee credit, the cancellation request is complete when:

- The buyer's PayPal account is refunded, if the buyer paid with PayPal.

- The buyer confirms they received their refund, if the buyer paid with a method other than PayPal.

In this case the buyer hasn't paid as it was purchased due to a technical error, so there is nothing to refund, are you sure I will get my FVF back?

Re: From cancellation request to UID.

harley_babes_hoard — Thu, 17 Dec 2015 09:00:14 GMT

yes you will. If the buyer stupidly answers they didn't get a refund then that will put a spanner in the works (you may need to ring ebay). If they answer they didn't pay or don't answer at all you will get your FVF refund after 10 days.

I don't cancel anymore it's too time consuming and risky.

Re: From cancellation request to UID.

typhoon4u — Thu, 17 Dec 2015 15:08:11 GMT

If you don't cancel, then what do you do?

Seems a bit unfair to the buyer to put in a UID if they request or want cancellation.....

Re: From cancellation request to UID.

harley_babes_hoard — Fri, 18 Dec 2015 13:02:24 GMT

Why, they should be more careful about what they are purchasing.

Re: From cancellation request to UID.

davewil1964 — Fri, 18 Dec 2015 13:31:45 GMT

Agree.

The time to have second thoughts is prior to purchase, not subsequent.

Re: From cancellation request to UID.

designers*n*more — Fri, 18 Dec 2015 21:30:13 GMT

I had a similar issue. I emailed Customer Service and explained buyer changed their mind and the FVFs were credited. If you don't get your fees back email CS and explain the buyer purchased in error, they can check your messages to confirm this was the case.

Re: From cancellation request to UID.

designers*n*more — Fri, 18 Dec 2015 21:32:34 GMT

Seems a bit unfair to the seller, when the buyer won't accept the cancellation considering it was the buyer who was at fault not the seller!

Re: From cancellation request to UID.

character_parties_aus — Fri, 18 Dec 2015 21:47:54 GMT

I dont accept cancellations any more. Actually I would accept them happily but as the eBay system is so flawed I don't as the system is totally ignorant of sellers and purely designed to make money for eBay off transactions which don't occur, and they fully well know people dont have the time to ring up over a few dollars. So it's simpler not to accept them. Even when I did the only time people actually properly cancelled were when I suggested that if they didnt use the system correctly and action the cancellation eBay could shut down their account...which is ridiculously draconian! If eBay wants to implement a cancellation system it needs to be fair and not ridiculously one sided.

Re: From cancellation request to UID.

pennyforum14 — Fri, 18 Dec 2015 21:59:17 GMT

I accept cancellations providing they are timely, and I haven't had to chase the buyer for payment. I always let the customer kow that they MUST reply to the cancellation email eBay sends, to confirm they wish to cancel and to avoid a penalty to both parties. Since I started sending this message I have never had a customer ignore the cancellation request, I find if they think there may be some sort of penalty for them, they are very quick to respond.

Re: From cancellation request to UID.

springyzone — Fri, 18 Dec 2015 23:00:28 GMT

Seems a bit unfair to the buyer to put in a UID if they request or want cancellation.....

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I suppose it could depend on how sincere the buyer seemed and if it really did seem a mistake and not just a change of mind.

But an unpaid item dispute unfair? Not really. Look at it this way. The buyer isn't going to be forced to buy, they aren't going to pay a fine or lose one cent.

All that happens if they don't pay is they get one strike (not visible to anyone) against their account name for not using ebay properly.

One strike won't affect them in any way, so in effect everyone is allowed an error. A get out of jail free.

It's only if they become a repeat offender that it might start to have any effect, where they might find they can't buy off some sellers.

But.. even with 2 strikes, there would still be thousands of sellers out there they could still buy from.

Buyers who go around bidding and then not paying are taking up the time and effort of sellers who aren't going to get a single red cent for their extra paperwork. Only their selling fees back. If they have to put up with that, then it seems fair enough that non paying bidders should have to put up with a strike.