topic Re: Click & Collect Woolworths Ambiguous in Selling

Click & Collect Woolworths Ambiguous

misterforgetfulsbooks — Tue, 22 Dec 2015 22:06:49 GMT

It's now 3 sales where I've filed an unpaid item claim only to get a message from the buyer thinking they can pay for the item at Woolworths when they collect their item - pay on pickup.

I know you can't make every system foolproof but there must be a way to inform buyers they can't pay on pickup.

Re: Click & Collect Woolworths Ambiguous

lyndal1838 — Tue, 22 Dec 2015 22:38:57 GMT

I am a buyer only and have used the Click and Collect at Woolworths. I must say I did not find anything ambiguous about it.

It is quite clear that the buyer has to pay so the seller can post the item for them to collect at Woolworths or Big W.

I think your buyers might be having a lend of you.

Having said that, I don't like the system and would never use it for choice. There is too much that can go wrong....it involves too many steps The seller posts the parcel to Woolworths via Australia Post. Woolworths receives it and sends it on to the store that the buyer has chosen and then the buyer is notified that the item is available for pick up....within a week or it will be returned to the sender.

I would not blame any seller who decides not to use the service.

Re: Click & Collect Woolworths Ambiguous

joethenuts — Tue, 22 Dec 2015 22:55:01 GMT

this system woud be better than getting red carded , or having your parcel in full view instead of in front of the front door, just a couple of weeks ago but this was prob done by the postie , a small parcel the size of about 2 packets of cigies, was left in the newspaper holder , which is fine but it did not fix and most was hanging out ,so anybody walking past could of grabbed it , luckily i got home prob not long after it was delivered. [i live in a pretty much main road] anyway a week later i ordered another same product as i liked it , and the same thing happened again , so i went to the post office and blasted the bloke in charge,

and yes i should of blasted them after the first problem. anyway with good luck i got both my small parcels, on the parcel it had star trak tullamarine. with aus post postage. it came from darwin so i asume plane to tullamarine.

and by the way it got here 3 days late on estimate but i gave te all clear on feedback.

Re: Click & Collect Woolworths Ambiguous

lyndal1838 — Tue, 22 Dec 2015 23:04:14 GMT

What has your problem got to do with Woolworths Click and Collect Joe?

Stick to the topic of the thread.

Re: Click & Collect Woolworths Ambiguous

daydreams_12 — Tue, 22 Dec 2015 23:07:11 GMT

Just a thought here but your listings say "Cash on Pick Up". Maybe your buyers are confusing the issue. Do you offer a Pick Up from your premises? I admit I can see how it could be a little ambiguous.

Re: Click & Collect Woolworths Ambiguous

joethenuts — Tue, 22 Dec 2015 23:34:50 GMT

read the post it says this system would be better . i am saying if it was sent to woolworths like maybe all should do this would not of happened , with a likely stolen parcel.

thats why its a great idea woolworths

Re: Click & Collect Woolworths Ambiguous

phorum_junkie* — Tue, 22 Dec 2015 23:51:53 GMT

@joethenuts wrote:
read the post it says this system would be better . i am saying if it was sent to woolworths like maybe all should do this would not of happened , with a likely stolen parcel.
thats why its a great idea woolworths

Could we have that again in English please?

Re: Click & Collect Woolworths Ambiguous

joethenuts — Tue, 22 Dec 2015 23:54:50 GMT

please stick to the post lol

Re: Click & Collect Woolworths Ambiguous

misterforgetfulsbooks — Wed, 23 Dec 2015 01:04:03 GMT

could be onto something there Daydream - cash on pick up from my premises

Never thought of that

May have to get rid of that option

Re: Click & Collect Woolworths Ambiguous

joethenuts — Wed, 23 Dec 2015 01:20:46 GMT

very good pick up daydreams maybe you should post more often ,

Re: Click & Collect Woolworths Ambiguous

247newdeals — Wed, 23 Dec 2015 01:50:33 GMT

I have never really thought about it as I do not currently offer it as a seller and would not need to use it as a buyer. I just flicked through a few listing and I do not find it hard to see how buyers would think they would be able to pay when the pick the item up and to be honest it would make sense if they did. I did not buy anything to test it out but if there is not a pop up informing the buyer they need to pay before the item/s are posted then it would be a good idea for eBay to add one.

Before anyone says they had no problem you need to understand people think and act differently and a system needs to consider that and a person should not be punished because they think different that is no good for buyers or sellers amdit really would be a very easy fix to add a pop up after the first time a buyer uses click and collect.

Re: Click & Collect Woolworths Ambiguous

247newdeals — Wed, 23 Dec 2015 02:06:34 GMT

After making my first post I thought I may of used click and collect so I went through my other account and checked and yes I did in June I bought a neck massager from Good Guys on Ebay and as a matter of fact I actually did pay for that in the shop when I picked it up. It is interesting, to me anyway, that the good guys are no longer offering click and collect which to me says there was something wrong with the system if a large seller like them stopped using it.

Re: Click & Collect Woolworths Ambiguous

joethenuts — Wed, 23 Dec 2015 02:16:14 GMT

another great pick up newdeals its great to see what could go posibly wrong with click&collect woolies

we are all dierent we see things difrently .and as we all know buyers do not read eveything . in fact a few days ago i had a buyer from canada buy a $20 can of paint , and i have pick up only on all my listings, but says free pick-up , he then asked how much it woud cost to send, i just said sorry we dont post that far.

Re: Click & Collect Woolworths Ambiguous

harley_babes_hoard — Wed, 23 Dec 2015 02:21:45 GMT

OMG I would never use this click and collect. There are just so many things that can go wrong. AP is bad enough without having another party in on the transaction as well.

Re: Click & Collect Woolworths Ambiguous

joethenuts — Wed, 23 Dec 2015 02:28:29 GMT

yes i can understand that , but at least dont you have to sign for it and bring in some id to collect it, with so many parcels go missing all the time, is it not safer, i mean my story alone even though not worth that much , there is no way it would of still being in my paper holder had i been an hour later , we get a school of kids going past then , for a start. blind freddy would of seen it. twice

Re: Click & Collect Woolworths Ambiguous

collect247 — Wed, 23 Dec 2015 02:30:32 GMT

I also heard from a seller that the seller has to pay the postage to have it delivered to Woolies,well this seller had to anyway.

Re: Click & Collect Woolworths Ambiguous

joethenuts — Wed, 23 Dec 2015 02:36:36 GMT

there is a funny part with picking the item up from woolies.

imagine picking up your parcel a cook book for instance and you paid $30 all up and net to the counter there is a big display of the same books for $20, arg

Re: Click & Collect Woolworths Ambiguous

jimmyjoejoe_jnr — Wed, 23 Dec 2015 03:18:21 GMT

I have used click and collect as a buyer on numerous occassions and never had a problem,it costs nothing for postage and you just show them the msg on your phone from ebay with your pickup code.I like it.

Re: Click & Collect Woolworths Ambiguous

joethenuts — Wed, 23 Dec 2015 03:21:14 GMT

this click and send sounds fantastic

Re: Click & Collect Woolworths Ambiguous

saarzi — Wed, 23 Dec 2015 03:27:19 GMT

"Cash on pick up" - clearly written right near "click and collect at Woolworths / Big W", in all (?) your listings.

What else would that mean to a buyer, other than paying cash on pick up?

Its not the click and collect program thats the problem, its the ambiguity in your listings. Remove it, and I bet you stop having problems.