topic Re: Defects Galore...... in Selling

Defects Galore......

designers*n*more — Tue, 29 Dec 2015 22:03:40 GMT

So, I lodge an item for posting on 14 Dec the day after payment is received (payment received on the evening of 13 Dec so impossible to lodge until the next day). Parcel going from Victoria to Northern Territory

Ebays esitmated delivery - 6-11 Days

AP's estimated delivery 13- 14 days

Now if/when the buyer leaves feedback and the question comes up "did this item arrive within the estimated delivery time?" - BAM - a defect if the buyer states no.

Now if the buyer doesn't leave feedback - BAM - eBay slap a defect for Carrier late delivery!

eBay need to get in sync with Australia Post's estimated delivery times.

This is is going to cause a lot of defects for late posting!

Re: Defects Galore......

lane-ends — Tue, 29 Dec 2015 22:09:12 GMT

@designers*n*more wrote:
So, I lodge an item for posting on 14 Dec the day after payment is received (payment received on the evening of 13 Dec so impossible to lodge until the next day). Parcel going from Victoria to Northern Territory

Ebays esitmated delivery - 6-11 Days

AP's estimated delivery 13- 14 days

Now if/when the buyer leaves feedback and the question comes up "did this item arrive within the estimated delivery time?" - BAM - a defect if the buyer states no.

Now if the buyer doesn't leave feedback - BAM - eBay slap a defect for Carrier late delivery!

eBay need to get in sync with Australia Post's estimated delivery times.

This is is going to cause a lot of defects for late posting!

Only way out of that is tracked lodgement event. Upping your handling time will push out Ebays estimated delivery to give more margin. Your handling is not displayed to buyers so has no other impact. If you have no lodgement scan then longer handling time will increase chance it gets scanned in transit within handling time.

But yes it sucks and there are plenty of threads on it, and I'm sure there are a lot of sellers yet to realize the impact.

Re: Defects Galore......

twyngwyn — Tue, 29 Dec 2015 22:28:15 GMT

you can see the 'handling' time if you click on 'see details' next to postage

Re: Defects Galore......

jensmanchester-australia — Tue, 29 Dec 2015 22:56:49 GMT

As of February defects for late shipment will no longer apply.

The shipping time will only be relevant to whether or not you achieve TRS

When there's no tracking information available and no response from the buyer, the transaction won't be counted.

Re: Defects Galore......

chameleon54 — Tue, 29 Dec 2015 23:12:12 GMT

@jensmanchester-australia wrote:
As of February defects for late shipment will no longer apply.

The shipping time will only be relevant to whether or not you achieve TRS

When there's no tracking information available and no response from the buyer, the transaction won't be counted.

Too many defects for late delivery after February and a sellers account will be " managed" ( read restricted ) including restrictions on OS sales. There is a mandated % I read somewhere. 5 % I think it was but others may know for sure.

OS sales are the biggest problem area as goods can be held in customs for weeks resulting in sellers accounts getting hit for delayed postage . Tracking is too expensive for many OS items and once you add ebays 10 % commissions on OS postage it just turns into a total, expensive mess.

Re: Defects Galore......

jensmanchester-australia — Tue, 29 Dec 2015 23:27:03 GMT

If your late shipping rate goes to 10% then ebay may step in.

Re: Defects Galore......

clarry100 — Tue, 29 Dec 2015 23:41:12 GMT

To avoid late delivery points you MUST have a lodgement scan event that occurs within your stated handling time.

Without this you run the risk of late delivery defects. If the delivery scan event shows it delivered inside their estimated delivery dates then you are also protected from the defect, but the lodgement scan event is the one to have since after that it doesn't really matter when it's delivered. Not your problem unless it is never delivered.

If you are using Aust Post as your carrier then ebay can automatically "see" into their tracking system and your buyer will not even see the question about the delivery date.

With other carriers (at this stage) your buyer will still be able to answer NO but if they do so, then if you can show ebay the lodgement scan event as per above the defect will be removed.

Re: Defects Galore......

harley_babes_hoard — Wed, 30 Dec 2015 00:48:00 GMT

if their is no feedback left you do not get a defect.

Re: Defects Galore......

typhoon4u — Wed, 30 Dec 2015 04:01:08 GMT

Would that mean printing off an ebay postage label will count as a "scan event"?

Re: Defects Galore......

pennyforum14 — Wed, 30 Dec 2015 05:28:40 GMT

No, printing off a label only proves you purchased the label, not that you used it within a specific time. You can print a label immediately after receiving payment and not post for 2 weeks, so it does not constitute proof of posting. You need to hand the parcel over the counter at the post office and have it scanned within your handling time to receive a proof of postage scan event.

Re: Defects Galore......

digital*ghost — Wed, 30 Dec 2015 07:52:20 GMT

I don't send too many parcels at the moment, but I've thought about what I would do in cases where I couldn't get a lodgement scan on one, so would be relying on delivery within eBay's ETA.

I think the best solution (still not ideal for obvious reasons) is to increase the handling time, and when you create your postage label via somewhere like eBay, set the postage date to the last one within your handling time. eg If you have a 3 day handling time, and someone buys on Monday, you may post on Monday but when creating the label, set the postage day to Wednesday (otherwise from what I can tell, eBay automatically shorten the ETA, judging from the ones that have been showing on my order details after creating an eBay label and not changing the postage date). That will also mark the item as posted, so you shouldn't get any buyers querying why their item hasn't been posted yet.

Re: Defects Galore......

bakeandfry — Wed, 30 Dec 2015 08:46:08 GMT

With the lodgment of an item with australia post, and ebay being able to see what they see, is ebay going to fix the "did your item arrive" thing so it does not show up if you put tracking number into ebays system??

Re: Defects Galore......

pennyforum14 — Wed, 30 Dec 2015 09:06:34 GMT

It is my understanding that if you upload tracking AND it shows a lodgement scan event within your handling time, then the buyer will not see the postage time question. If you don't get it scanned as lodged, you get an automatic defect if the delivery scan shows it was delivered late because you can't prove on-time postage..

Re: Defects Galore......

bakeandfry — Wed, 30 Dec 2015 09:21:13 GMT

Thanks for the reply Peny, yep i thought that what you wrote was how it went, but only problem is that i buy from sellers that have posted within there handeling time and it shows as being recived by aus post, then when i get item ebay says "delivered" on my buying page, when i go to leave feedback i get asked "did the item arrive but such and such date".

Im dont think its suppose to do that??

Does it do it in pc land??

And if not i think it can be an issue that pc sellers should be aware of.

Re: Defects Galore......

clarry100 — Wed, 30 Dec 2015 10:24:41 GMT

I read somewhere (don't recall where) that if you use Australia Post as your carrier once you upload the tracking number they can automatically "see" the tracking. If the tracking shows lodged within your stated handling time then the buyer does not even see the delivery date question. But clearly from your experience it's not working that way just yet.

Re: Defects Galore......

lane-ends — Wed, 30 Dec 2015 11:24:18 GMT

@twyngwyn wrote:
you can see the 'handling' time if you click on 'see details' next to postage

Shows on your listings but not on mine. Not sure if that is a chosen option or whether its due to free post/premium service or why

Re: Defects Galore......

lane-ends — Wed, 30 Dec 2015 11:30:25 GMT

@clarry100 wrote:
To avoid late delivery points you MUST have a lodgement scan event that occurs within your stated handling time.

Dont think it has to strictly be a lodgement scan just any "in transit" scan within handling time frame. ie if your handling is 3 days and you street lodge and it gets scanned at first processing center within 3 days you are ok. Trouble is when it goes across the countrty before first scan. Lodgement just takes teh uncertainty out of it.

Even if on day 4 its scanned on the otherside of the country this is not sufficient to show it was lodged within 3 days. as it could take 0 days to get from your drop off to across Aus obviously..

Re: Defects Galore......

lane-ends — Wed, 30 Dec 2015 11:37:00 GMT

@harley_babes_hoard wrote:
if their is no feedback left you do not get a defect.

Nearly all my late shipment slaps are from buyers who have not left any fb, so they ticked nothing. It was ebay labelling auto uploading tracking, then tracking showing late delivery. It is only ignored if there is no tracking to prove your "crime'

Re: Defects Galore......

davewil1964 — Wed, 30 Dec 2015 12:18:03 GMT

@bakeandfry wrote:
Thanks for the reply Peny, yep i thought that what you wrote was how it went, but only problem is that i buy from sellers that have posted within there handeling time and it shows as being recived by aus post, then when i get item ebay says "delivered" on my buying page, when i go to leave feedback i get asked "did the item arrive but such and such date".
Im dont think its suppose to do that??
Does it do it in pc land??
And if not i think it can be an issue that pc sellers should be aware of.

But did the tracking show a lodgement scan? If not, that is why you would get the question. Except, as lane-ends has experience of, if tracking is uploaded without a scan within handling time and arrives after eBay's fantasy date, the seller will get a defect. Full stop. Buyer independent - it's automatic.

Which is why I will be lodging at my PO on Saturday or Sunday on long weekends, rather than posting on the Tuesday. So I've got the lodgement scan within my handling time, which eBay considers Public Holidays to be part of.

I sold an item on 25 December. I have a 2 day handling time. eBay reckon it should get to Perth from Canberra by 6 Jan.

That equals SIX (not the SEVEN) business days. Except that there are 2 public holidays and 1 AP holiday in there. So eBay reckon it should get there in THREE business days.

Their phone bill is going to be huge if they keep this up.

Re: Defects Galore......

bakeandfry — Wed, 30 Dec 2015 17:47:47 GMT

@davewil1964 wrote:
@bakeandfry wrote:
Thanks for the reply Peny, yep i thought that what you wrote was how it went, but only problem is that i buy from sellers that have posted within there handeling time and it shows as being recived by aus post, then when i get item ebay says "delivered" on my buying page, when i go to leave feedback i get asked "did the item arrive but such and such date".
Im dont think its suppose to do that??
Does it do it in pc land??
And if not i think it can be an issue that pc sellers should be aware of.
But did the tracking show a lodgement scan? If not, that is why you would get the question. Except, as lane-ends has experience of, if tracking is uploaded without a scan within handling time and arrives after eBay's fantasy date, the seller will get a defect. Full stop. Buyer independent - it's automatic.

Which is why I will be lodging at my PO on Saturday or Sunday on long weekends, rather than posting on the Tuesday. So I've got the lodgement scan within my handling time, which eBay considers Public Holidays to be part of.

I sold an item on 25 December. I have a 2 day handling time. eBay reckon it should get to Perth from Canberra by 6 Jan.

That equals SIX (not the SEVEN) business days. Except that there are 2 public holidays and 1 AP holiday in there. So eBay reckon it should get there in THREE business days.

Their phone bill is going to be huge if they keep this up.

Yes, it will say recived by aus post 7hours 25 min ago.

*i made the numbers up but that is what it says, and if thats not a lodgement scan i dont know what is....