topic Re: Screenshot youre probably going to need... in Selling

Screenshot youre probably going to need...

saarzi — Thu, 31 Dec 2015 09:11:41 GMT

... since Im not sure Ebay is bright enough to put two and two together.

And all the post offices within 1 1/2 hours of me (Im in the country) were also closed on all weekends and the 31st - I drove to them to check today. I guess Ill have to prove that too.

Re: Screenshot youre probably going to need...

maranock — Thu, 31 Dec 2015 09:30:37 GMT

Since Ebay don't read the boards and very few buyers do I am not sure what your post is meant to achieve. Most, if not all sellers know their post days over the holidays. Ebay doesn't care that you may get pinged for late post.

Re: Screenshot youre probably going to need...

davewil1964 — Thu, 31 Dec 2015 09:44:04 GMT

But the SELLERS who are getting auto-defected have proof from AP's website that they are not in fact at fault.

Re: Screenshot youre probably going to need...

saarzi — Thu, 31 Dec 2015 10:44:32 GMT

Huh? Why on Earth would I want Ebay or buyers to read this post? Lol

This is a screenshot of the Auspost xmas / new years open days and delivery times.

Ebay gives sellers DEFECTs for postage times that exceeds estimates on their sales. Historically, Ebay has not always automatically taken into account Aussie holidays / Auspost closed periods, or issues within Auspost impacting delivery times (like the recent WA train derailment), and sellers often have a hard time convincing Ebay that they are not at fault.

Sellers can use the screenshot to show Ebay that Auspost was closed for several days, therefore postage delays were out of their control, and have the defects removed. (the info might be removed from their website after new years, jhence the screenshot).

Sorry, I would have explained it better originally, I just didnt think it would be that hard to figure out.

Re: Screenshot youre probably going to need...

saarzi — Thu, 31 Dec 2015 10:46:33 GMT

Yes, that actual website info might be removed from the website once its no longer relevant, hence the screenshot.

Re: Screenshot youre probably going to need...

harley_babes_hoard — Thu, 31 Dec 2015 10:47:36 GMT

thank you Saarzi, most of us knew the reason for posting this.

Re: Screenshot youre probably going to need...

saarzi — Thu, 31 Dec 2015 10:49:17 GMT

oh good.. I was starting to think I was speaking another language...lol

Re: Screenshot youre probably going to need...

ourphonecase — Thu, 31 Dec 2015 14:28:37 GMT

lol internet explorer

Re: Screenshot youre probably going to need...

cathyjoyjoy — Thu, 31 Dec 2015 22:08:46 GMT

......... show eBay that Auspost was closed for several days, therefore postage delays were out of their control, and have the defects removed .........

__________________________________________

It's not about it being hard to figure out, it's simply because these boards show many examples of eBay making a seller responsible for actions that are out of their control not matter what evidence is provided. But if something like this can defuse that possibility, then it's good to know.

Re: Screenshot youre probably going to need...

sydney-diecast-kingdom — Thu, 31 Dec 2015 23:23:29 GMT

Wrong side of the bed this morning?

Re: Screenshot youre probably going to need...

*tippy*toes* — Fri, 01 Jan 2016 00:17:21 GMT

@sydney-diecast-kingdom wrote:
Wrong side of the bed this morning?

Wrong side of the bed yesterday morning. 😄

To reply to their comment, I don't always know when my PO's closed days are (apart from the obvious Xmas, Boxing Day, NYD) because mine is often open when others aren't. Therefore, that screenshot will be very handy in the event we get pinged for late postage.

Re: Screenshot youre probably going to need...

joethenuts — Fri, 01 Jan 2016 00:40:32 GMT

to all sellers simple answere you all know this time of the year there are public holidays for about a week , just adjust your handling time for a week.or so.

sellers are complaining about business days and weekends , aus post and courier sites still work on weekends , they are on the road delivering parcels interstate they are flying to states planes from overseas still bring parcels. if a truck going from melbourne to perth does not stop at 5pm friday and waits on the road until 9am monday to drive to perth ,

its not just post office opening or postmen delivering thats involved in a [delivery] even red boxes get emptied on weekends .all part of a delivery. traveling is part of the delivery .

i send a pallet of goods not ebay every 3 weeks on a friday in fact i drop it off thursday and the truck leaves friday 1pm , it goes all the way with some stops i asume s/a .

Re: Screenshot youre probably going to need...

cathyjoyjoy — Fri, 01 Jan 2016 01:01:20 GMT

What you have said is correct, but the screen shot is really referencing the final step in the delivery.

So when it states "no deliveries" on a particular day, that is relevant to sellers who might encounter difficult buyers, particularly as there were only 2 delivery days out of 10, between 25 Dec-3 Jan.

Re: Screenshot youre probably going to need...

clarry100 — Fri, 01 Jan 2016 01:17:43 GMT

Yep we had a buyer who orderd an item by express on Mon 28th, she sent a message to say she needs to use it on Sat 2nd Jan.

We checked her postcode and both she and us were inside the next business day network. So we thought should have been no worries.

Took the item down to our local PO (corporate office) on Tuesday 29th. Asked them to check the postcodes and delivery.

They said there were no known express delivery problems so delivery should be tomorrow (30th) in Sydney suburbs.

Come 4pm on 30th the tracking showed still in transit.

So I went back to my local PO and they seemed surprised as all it had to do was go from Brisbane to Sydney.

So now we have an unhappy customer who will not get her item until Mon 4th, too late for her special event.

So she wants a refund of the extra express post cost now. Which we will give of course.

Then we will try to get a refund from AP. Might need to involve the Ombudsman on this one methinks.

You would think people who had a tight schedule would place an order a bit sooner, especially this time of year.

Re: Screenshot youre probably going to need...

saarzi — Fri, 01 Jan 2016 01:50:18 GMT

Actually I use IE, Firefox, Chrome, Midori, Konqueror as well as TOR usually all at the same time, for different reasons. You can see the tops of Chrome and Firefox on the start bar at the bottom on the screen shot on this partition. I program, and develop websites, and there are specifications in IE that simply dont exist in the others, plus IE 10/11 are less susceptible to viruses than Chrome / Firefox, among a hundred other things.

Chrome and Firefox are great for people who only know about IEs instability and compatibility issues and not much else. Most people who are heavily into computers will have all three, as a minimum.

Re: Screenshot youre probably going to need...

cathyjoyjoy — Fri, 01 Jan 2016 01:56:25 GMT

Wow .... Is that what that comment was about .... Lol internet explorer .......... ?

Was that comment attempting to making "fun of" using a particular search engine?

I'm learning so much here ......

Re: Screenshot youre probably going to need...

imastawka — Fri, 01 Jan 2016 02:02:04 GMT

I was warned off all those search engines - after market jobs all

Now using Edge - came with Win10 - already installed

Gotta say - don't mind it

Re: Screenshot youre probably going to need...

ourphonecase — Fri, 01 Jan 2016 11:12:07 GMT

@cathyjoyjoy wrote:
Was that comment attempting to making "fun of" using a particular search engine?

Calling Internet Explorer a "search engine".

LoL

Re: Screenshot youre probably going to need...

davewil1964 — Fri, 01 Jan 2016 11:46:05 GMT

LOL indeed.

I wouldn't use IE, but it probably auto-searches with ~~bung~~ Bing, as Chrome does with Google, so it's not that big a stretch.

Besides I doubt anybody was in doubt about what was meant.

Re: Screenshot youre probably going to need...

harley_babes_hoard — Fri, 01 Jan 2016 11:59:45 GMT

Clarry I don't think you will have any luck. Even in the screenshot above it says, Posting and express post item? the next guaranteed delivery was 4th Jan if posted on the 29th, seems to me they are covered.