topic Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES in Selling

COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

maxandbon — Tue, 05 Jan 2016 20:54:22 GMT

Is there any reason why ebay has not changed the expected time of arrival time from 6 days for Regular mail to 8 days.

Australia Post has made it very clear, not only is Regular Mail cost increasing but it is now a slower service by at least 2 days on average.

I dont want to lie to my customers and ebay is tieing my hands here.

Late arriving mail can really hurt a seller, the only way I can see to increase my delivery times to show my customers the correct arrival time for my Regular mail posting is to list the item as being sent out of the country or by a courier service.

COME ON EBAY CHANGE THE DELIVERY TIME!!!!!!!!!!

Most of my customers are in rural locatons (not capital cities) and already are getting mail a few days later than normal, with these new changes its going to be 3-4 days more than the bs 6 day arrival stated by ebay.

http://auspost.com.au/changes-to-your-letters-service.html

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

harley_babes_hoard — Tue, 05 Jan 2016 22:21:42 GMT

change your handling times. If you now have one day handling time change it to 3 or 5 days. this will add extra time onto your estimated delivery. Most of us have already done this in preparation.

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

elusiveeditions — Tue, 05 Jan 2016 23:16:37 GMT

What is the trick for increasing your handling time beyond 3 days?

That's as high as my (non-store) listings will go..... I know there's a way to do it but can't remember what it is?

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

phorum_junkie* — Tue, 05 Jan 2016 23:24:30 GMT

Is there any reason why ebay has not changed the expected time of arrival time from 6 days for Regular mail to 8 days.

How can ebay change something that does not exist? There is no option for letter rate when you enter the delivery info so of course ebay treat it as a parcel, regular if you use standard delivery or the apropriate timescale if you opt for a specific service.

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

elusiveeditions — Tue, 05 Jan 2016 23:26:05 GMT

Sorry, ignore my question- just realised there's another thread on this 🙂

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

digital*ghost — Wed, 06 Jan 2016 00:29:21 GMT

@maxandbon wrote:
Is there any reason why ebay has not changed the expected time of arrival time from 6 days for Regular mail to 8 days.

Yes - the reason is eBay pay very little attention to Australia Post.

The question was asked a few days ago, directly on eBay AU's Facebook page, and eBay replied with:

"Thanks for letting us know. We don't have any information about this yet, but we'll have this escalated and make sure to post notices of the updates on our site".

I would not advise holding your breath waiting for those updates, though.

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

soho_solutions — Wed, 06 Jan 2016 00:43:03 GMT

@phorum_junkie* wrote:
Is there any reason why ebay has not changed the expected time of arrival time from 6 days for Regular mail to 8 days.

How can ebay change something that does not exist? There is no option for letter rate when you enter the delivery info so of course ebay treat it as a parcel, regular if you use standard delivery or the apropriate timescale if you opt for a specific service.

It does exist the option for Letter rate (Regular Mail) in eBay speak is:

Standard Delivery (1 to 6 business days)

if delivery is a parcel then:

Australia Post Parcel Post Parcel (2 to 6 business days)

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

mbselections00 — Wed, 06 Jan 2016 00:48:43 GMT

@phorum_junkie* wrote:
Is there any reason why ebay has not changed the expected time of arrival time from 6 days for Regular mail to 8 days.

How can ebay change something that does not exist? There is no option for letter rate when you enter the delivery info so of course ebay treat it as a parcel, regular if you use standard delivery or the apropriate timescale if you opt for a specific service.

Lol, that annoys me nearly as much as their ridiculous arrival times !

As do many Sellers, I post mainly Large Letter - small items are sent untracked so from what eBay believe is available I use Standard Delivery. But there doesn't appear to be any way I can offer Standard Priority. I tried using standard and adding the extra 50 cents, but the system does not allow you to use the same service twice.

The same applies with Registered - you cannot offer Registered & Registered Priority, so for the time being I am hoping customers take the initiative to ask if they want Priority and that I don't get negged out of here in the next few months while the dust settles

I have always had Same day/1 day handling time and never had a problem, in fact often get feedback comments about fast delivery (but I do always post same or next day) so I have been reluctant to change my handling time - but I think now might be the time to bite the bullet - apart from the ebay arrival times being stated, sales are sooooo slow, it's not viable to keep making the hour+ round trip to the PO everyday

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

joethenuts — Wed, 06 Jan 2016 00:48:46 GMT

standard delivery does not even mean aust post , i use it and i use courier . unless there is a part that says letters or large letters ,what are ebay going to change .

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

mbselections00 — Wed, 06 Jan 2016 00:59:12 GMT

@joethenuts wrote:
standard delivery does not even mean aust post , i use it and i use courier . unless there is a part that says letters or large letters ,what are ebay going to change .

Lol, I am now using Standard Delivery (for Large Letters) and since there is no mention of Australia Post interpret that to mean 'Sellers Standard Delivery' .

That is the problem - eBay have never in my time allowed for Large Letter Postage - they choose to pretend it doesn't exist - so frustrating, especially now there are two levels involved

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

digital*ghost — Wed, 06 Jan 2016 00:59:24 GMT

@joethenuts wrote:
standard delivery does not even mean aust post , i use it and i use courier . unless there is a part that says letters or large letters ,what are ebay going to change .

True, but also consider that there is "Standard delivery" and "Standard delivery - registered". Other services may offer "registered" in addition to "standard", but most couriers etc have tracking and SOD as standard, with things like insurance being the optional extras.

Registered was removed from postage options after C&S was introduced, because registered was also discontinued for Australia Post's parcel service. It was eventually brought back because so many sellers complained about having to use "Parcel post - with tracking and signature" to indicate they were sending a registered letter.

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

mbselections00 — Wed, 06 Jan 2016 01:07:17 GMT

To be honest, I used to do that and only noticed fairly recently that the other options were available again - oops ! Have been changing my listings as I relist/revise etc, but at least with Parcel Post eBay allows an extra day or 2 for delivery, so was actually wondering if it may be worthwhile listing all as Parcel Post

Why does something that should be quite simple have to be so complicated and restricting ?

Edit : I know - because it's eBay - of course

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

digital*ghost — Wed, 06 Jan 2016 01:10:50 GMT

@mbselections00 wrote:

Why does something that should be quite simple have to be so complicated and restricting ?

Edit : I know - because it's eBay - of course

I was just going to say the same thing, then saw your edit.

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

soho_solutions — Wed, 06 Jan 2016 01:15:04 GMT

As I said "In eBay Speak" while it may not say Letter it is meant to include large letter, as digital*ghost stated the other option is "Standard Delivery -Registered" which is very much an Auspost option for letters and not parcels.

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

soho_solutions — Wed, 06 Jan 2016 01:19:55 GMT

I use the Standard Delivery for Large letters as Parcel post infers there is tracking, and some pedantic buyer is likely to claim didn't send it as a parcel but a letter. Basically I don't need the argo no matter how remote the chances!

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

soho_solutions — Wed, 06 Jan 2016 01:28:02 GMT

Further if you look at a listing which used Standard Delivery when listed, under the actual listing Postage and Payments tag it states

Standard Postage (Standard delivery)

Postage to me means sent by Post not courier

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

saarzi — Wed, 06 Jan 2016 01:52:38 GMT

Have you asked Ebay? They dont read these boards.

I doubt Ebay will do anything unless theres significant pressure from Sellers.

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

joethenuts — Wed, 06 Jan 2016 01:58:08 GMT

at the end of the day ebay does not reconise large letter thats why there are no settings that state large letter . so how can they change something that does not excist, unless it has tracking or a signature to them its not a delivery.

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

pruetrading — Wed, 06 Jan 2016 02:28:27 GMT

Agree - if everyone directly pressures eBay, there might actually be a response. UK has a 2 tiered mail delivery system, so perhaps eBay do know how to accommodate it.

Re: COME ON EBAY UPDATE YOUR DELIVERY ETA TIMES TO MATCH 2016 MAIL CHANGES

mbselections00 — Wed, 06 Jan 2016 06:39:39 GMT

@pruetrading wrote:
Agree - if everyone directly pressures eBay, there might actually be a response. UK has a 2 tiered mail delivery system, so perhaps eBay do know how to accommodate it.

I agree, absolutely, but I wouldn't hold my breathe

The last two times I phoned regarding this issue (which were admittedly some time ago), the response I got on both occasions was 'Use Registered Post with Tracking'