topic Re: What's with people winning on bids but not paying? in Selling

What's with people winning on bids but not paying?

johninadelaide1967 — Wed, 06 Jan 2016 11:36:09 GMT

I have not been on Ebay in a while to sell stuff. I have in the past with much success so anyway on with my post.

I have never had issues or problems. However in the last week or two I listed an item for sale and someone made a winning bid but 4 days on they haven't paid for the bid or offered any kind of contact. I have sent one politely worded message to ask about payment but no response at all.

Are there many instances of this kind of thing on here?

Have started a dispute process about this so will see where that leads, and if nothing happens will cancel and possibly relist the item.

How common is this kind of thing?

I've been told this is happening more and more on here.

Re: What's with people winning on bids but not paying?

harley_babes_hoard — Wed, 06 Jan 2016 12:07:57 GMT

You should open a unpaid item dispute, wait 4 days then close it. Buyer will get a strike and your fees will be refunded.

I don't know if it's really happening anymore than normal.

Re: What's with people winning on bids but not paying?

*tippy*toes* — Wed, 06 Jan 2016 12:07:39 GMT

@johninadelaide1967 wrote:
I have not been on Ebay in a while to sell stuff. I have in the past with much success so anyway on with my post.

I have never had issues or problems. However in the last week or two I listed an item for sale and someone made a winning bid but 4 days on they haven't paid for the bid or offered any kind of contact. I have sent one politely worded message to ask about payment but no response at all.

Are there many instances of this kind of thing on here?

Have started a dispute process about this so will see where that leads, and if nothing happens will cancel and possibly relist the item.

How common is this kind of thing?

I've been told this is happening more and more on here.

How long is a piece of string? Some people have quite a few non payers, some have very few. I've had 2 in the last 6 months. Best thing to do is open an unpaid item dispute (NOT a cancellation) after 4 days and close it 4 days later. The buyer gets a strike against their account, you are then free to relist your item. Add that buyer to your blocked buyer list so they can't try and buy from you again.

Make sure you have buyer requirement blocks in place to stop the serial pests. Buyers with 2 or more strikes against their account won't be able to buy your items if you have blocks in place.

Blocked buyer list: http://offer.ebay.com.au/ws/eBayISAPI.dll?BidderBlockLogin

Buyer requirements: http://offer.ebay.com.au/ws/eBayISAPI.dll?BuyerBlockPreferences

Make sure you fill out the rest of the buyer requirements to suit your own preferences. Most people who have these active set the non payer one to 2 strikes in 12 months. Don't forget to tick the box down the bottom that says to apply to current and future listings and also the box to stop blocked buyers from contacting you.

If you want to see how many buyers your blocks are stopping, you can check that here: http://offer.ebay.com.au/ws/eBayISAPI.dll?BuyerRequirementsActivityLog

That will only show blocked buyers after you set your blocks.

Re: What's with people winning on bids but not paying?

johninadelaide1967 — Wed, 06 Jan 2016 12:35:38 GMT

Thanks for the info.

Just changed those settings and didn't actually realize those settings existed. So very handy.

Re: What's with people winning on bids but not paying?

*tippy*toes* — Wed, 06 Jan 2016 12:53:48 GMT

It's surprising how many sellers don't know about them, which is why these pests keep doing it and think they can get away with it. You will still get the odd non payer, some people just change their mind and think if they ignore it it will go away. For other people, life happens (in hospital, death in family, have to go away and don't have a internet connection). Having the blocks set should hopefully reduce the amount you get as often a non payer is a repeat offender.

Re: What's with people winning on bids but not paying?

transport-posters — Wed, 06 Jan 2016 13:01:11 GMT

It's definitely on the increase.

I routinely have about 1 to 3 people a month do it. I can't switch on the "pay immediately" option because some people like to buy multiple posters from me to save on postage in a single mailing tube. I just assume they need to organise funds in their PayPal account or something. Most usually pay up once the automated unpaid case opens.

I don't worry about it anymore, it's expected as part of the experience when so many different people are now using the internet to do almost everything.

Re: What's with people winning on bids but not paying?

the4masters2013 — Wed, 06 Jan 2016 18:17:34 GMT

I have someone who was really keen on an item, had questions and was happy with the answers. Put in for the item the following day and

@johninadelaide1967 wrote:
I have not been on Ebay in a while to sell stuff. I have in the past with much success so anyway on with my post.

I have never had issues or problems. However in the last week or two I listed an item for sale and someone made a winning bid but 4 days on they haven't paid for the bid or offered any kind of contact. I have sent one politely worded message to ask about payment but no response at all.

Are there many instances of this kind of thing on here?

Have started a dispute process about this so will see where that leads, and if nothing happens will cancel and possibly relist the item.

How common is this kind of thing?

I've been told this is happening more and more on here.

now no payment and no communication despite a friendly reminder about payment. I'll open an unpaid case either today or tomorrow. Very disappointing! All from someone who should know better judging from their feedback.

Re: What's with people winning on bids but not paying?

ardy01 — Wed, 06 Jan 2016 22:33:26 GMT

I have just had my first one since joining several years ago. Mind you I do not sell much stuff.

What happens to their feedback score? The guy who did not pay has a 100% record. Is it possible to have a 100% record and have non payment strikes against them?

Re: What's with people winning on bids but not paying?

joethenuts — Wed, 06 Jan 2016 22:41:05 GMT

nothing happens to there feedback score you cant give a neg to a buyer ,but they will get a strike against them, and i think 2 strikes and they are penalised

Re: What's with people winning on bids but not paying?

ardy01 — Wed, 06 Jan 2016 22:53:19 GMT

Joe - that is really letting the sellers know that non-payers are a risk. They could always hit them with a wet lettuce leaf....How do lousy buyers get their comeuppance?

Re: What's with people winning on bids but not paying?

joethenuts — Wed, 06 Jan 2016 23:07:16 GMT

yep every buyer only has 100% feedback

and this is 1 of the reasons i am against people having more than 1 id because if they have only 1 id and they sell well if they are naughty on buying they will prob also br naughty on selling so there feedback will be seen

Re: What's with people winning on bids but not paying?

*tippy*toes* — Wed, 06 Jan 2016 23:09:34 GMT

@joethenuts wrote:
nothing happens to there feedback score you cant give a neg to a buyer ,but they will get a strike against them, and i think 2 strikes and they are penalised

Your answer is only partly right. Buyers are not penalised by eBay for having 2 or more strikes. The only time it affects their buying is if they encounter a seller who has buyer requirement blocks in place. Buyers can have hundreds, even thousands of strikes and are still allowed to keep "buying". If you look at the people on this account that I'm "following", it will show that at least one of those has hundreds of non payments against them and eBay keeps letting them stuff sellers around.

There should be a 3 strikes and you're out, but sadly, that will never happen. All we can do is protect ourselves from these people by having blocks in place to stop them buying from us.

Re: What's with people winning on bids but not paying?

*tippy*toes* — Wed, 06 Jan 2016 23:13:40 GMT

@ardy01 wrote:
Joe - that is really letting the sellers know that non-payers are a risk. They could always hit them with a wet lettuce leaf....How do lousy buyers get their comeuppance?

They don't. They can have hundreds of strikes against them and still be allowed to buy. Make sure you have buyer requirement blocks in place to stop the serial pests. You can set them up here http://offer.ebay.com.au/ws/eBayISAPI.dll?BuyerBlockPreferences

Sellers can't see how many strikes they have against their account. From the outside it's very deceptive because as Joe said, they can only have 100% feedback. It's also a policy violation to leave a false positive, so it's often impossible to tell if they have a history of not paying. That's why it pays to have the blocks in place to stop the pests.

Don't forget to add this buyer to your blocked buyer list so they can't do it again to you http://offer.ebay.com.au/ws/eBayISAPI.dll?BidderBlockLogin

Re: What's with people winning on bids but not paying?

ardy01 — Wed, 06 Jan 2016 23:15:42 GMT

I didn't realise it was as bad as this! So everybody gets prizes - that is SOOO! New Millenia. Ebay has forgotten the rules of retailing. People who don't pay are not welcome in a good retailer.

Still it is all about them and their % and stuff the sellers. Glad I am only a small time seller.

Is Ebay damaging itself by its self interest?

Re: What's with people winning on bids but not paying?

joethenuts — Thu, 07 Jan 2016 00:12:38 GMT

yes its a pain non paying buyers,

anyway i do have a sence of humour and i read it today and thought you would of loved this article in todays paper, so if you can or download the todays joke on page 22 of the herald sun today and of course anyone else. but did they have to use my name. arggggggggggg

Re: What's with people winning on bids but not paying?

johninadelaide1967 — Thu, 07 Jan 2016 02:26:20 GMT

Hey why did you quote my post in the middle of your post?

I'm not the one at fault here.

Re: What's with people winning on bids but not paying?

the4masters2013 — Thu, 07 Jan 2016 02:29:46 GMT

My apologies....I didn't mean to do that. Totally my fault and I will be more careful in future.