topic Re: Pack and Track International deemed "insufficient tracking" in Selling

Pack and Track International deemed "insufficient tracking"

moviepostercentral — Tue, 12 Jan 2016 21:15:56 GMT

I sent a package Pack and Track International on 13 Dec. It has not arrived in Germany as yet and the buyer opened a case with ebay. I lodged an enquiry with Australia Post and it is still being investigated. ebay has now closed the case in the buyers favour saying that there was "insufficient tracking".

I think Australia Post should be allowed to complete their investigations before a case is closed.

If Pack and Track is deemed to be "insufficient tracking" then it is not worth using.

Re: Pack and Track International deemed "insufficient tracking"

jensmanchester-australia — Tue, 12 Jan 2016 22:19:17 GMT

If proof of delivery is required in Germany, regardless of what service you use, if tracking doesn't show it as being delivered then ebay will rule in favour of the buyer.

If it was posted on 13th December then it should have well and truly arrived in Germany by now so there is a good chance Australia Post have lost it.

Re: Pack and Track International deemed "insufficient tracking"

digital*ghost — Tue, 12 Jan 2016 22:39:14 GMT

This won't help for the current situation, but in case it helps anyone in the future, customs in Germany can be notoriously slow - I've seen a lot of sellers say that packages they've sent there took a couple of months to be delivered sometimes, but as soon as they started putting invoices on the outside of the packages, their items were delivered much faster. I don't know why, as customs declarations contain much of the same info, but enough sellers have said the same thing for me to believe it makes a difference. (The first package I sent there took about 2 months, the second - with an invoice on the outside - took about 3 weeks).

Re: Pack and Track International deemed "insufficient tracking"

moviepostercentral — Tue, 12 Jan 2016 22:40:56 GMT

It is certainly possible that it has been lost.

However, in the case file ebay says

"Note that tracking info includes the shipping carrier and an item tracking number that can be tracked online"

I did provide that and I do think they should be waiting for Australia Post to complete their investigation.

Re: Pack and Track International deemed "insufficient tracking"

*tippy*toes* — Tue, 12 Jan 2016 22:44:47 GMT

When I was still posting overseas, Germany was notroiously slow. Sometimes it would take 6 weeks, one took 8 weeks. Stuff would get stuck in customs for several weeks. Thankfully the buyers I had from there were patient and were willing to wait a bit longer. All parcels eventually arrived. One buyer contacted customs after contacting me and they said yes, the parcel was there and it will be released when they feel like releasing it. It was difficult with that buyer because he didn't speak any English and I didn't speak any German. Thank heavens for Google Translate!!

It wasn't long after the last delay that I stopped posting overseas. It was too stressful. Plus the fees on postage kicked in.

Re: Pack and Track International deemed "insufficient tracking"

moviepostercentral — Tue, 12 Jan 2016 22:45:33 GMT

This does indicate that Pack and Track International cannot be relied on when sending packages to ebay customers.

Re: Pack and Track International deemed "insufficient tracking"

jensmanchester-australia — Tue, 12 Jan 2016 22:51:07 GMT

John - it is hard when a parcel goes astray but at times like this you need to put yourself in the shoes of the buyer.

If they have been waiting for a month and tracking is still not showing it has even arrived in Germany then it is obvious there is a problem of some sort and ebay can see that with the tracking number.

Australia Post can take several months to investigate International parcels - that is if they even bother to get back to you with the results of the investigation. Ebay are not going to wait for Australia Post to complete their investigation as it just takes too long.

Re: Pack and Track International deemed "insufficient tracking"

digital*ghost — Tue, 12 Jan 2016 22:52:44 GMT

@johnwr wrote:
This does indicate that Pack and Track International cannot be relied on when sending packages to ebay customers.

But in the same sense, no postal service is if the item is not delivered, because that's what ebay will look for.

I understand the situation sucks, especially as there's still a chance the item is is transit and will be delivered and AP are still investigating, but in these cases eBay have their Money Back Guarantee to uphold for the buyer as well as the seller protection policies they have in place. There being no tracking event showing delivery trumps everything, so the case would have been found in favour of the buyer due to that, no matter what postage service was used.

Re: Pack and Track International deemed "insufficient tracking"

moviepostercentral — Tue, 12 Jan 2016 23:05:01 GMT

It have no problem in refunding the buyer if the package is missing. I am saying that Pack and Track international is not a service that can be relied on.

Re: Pack and Track International deemed "insufficient tracking"

jensmanchester-australia — Tue, 12 Jan 2016 23:14:16 GMT

I am saying that Pack and Track international is not a service that can be relied on.

It wouldn't matter what postage service you used - at times parcels go astray. You could have sent it EPI or ECI and it still could have gone astray.

Re: Pack and Track International deemed "insufficient tracking"

tcrazer — Tue, 12 Jan 2016 23:40:18 GMT

Have they changed the requirements to proof of delivery, not just shipment, for all items now?

Re: Pack and Track International deemed "insufficient tracking"

moviepostercentral — Tue, 12 Jan 2016 23:47:08 GMT

Proof of shipment is not enough. You need proof of delivery.

Re: Pack and Track International deemed "insufficient tracking"

asporty — Wed, 13 Jan 2016 00:28:29 GMT

The only consolation is that Australia Post will give you full refund in case it is lost. But as others have pointed out, postage to Germany is quite slow. UK is the same in my experience. So not sure if it is indeed delivered as post office will not compensate in that situation.

Perhaps request the buyer to pay you later if it does get delivered

Re: Pack and Track International deemed "insufficient tracking"

moviepostercentral — Wed, 13 Jan 2016 00:35:01 GMT

I would be very surprised indeed if they give a full refund. They might refund the postage cost but I doubt they would refund the cost of the item unless it is insured.

Re: Pack and Track International deemed "insufficient tracking"

iscrap76 — Wed, 13 Jan 2016 01:55:29 GMT

I had 2 international packages not delivered last year and Australia Post paid me for the item and postage on both occassions did take 2 or 3 months but I did get the refund. I put an online lost enquiry in they told me to wait (I think) 2 months from date of posting to give enough time to come back to me if not delivered, then I got back in touch to say still had not been received and I got a money order pretty quick after that, my were sent by international parcel not pack and track.

Re: Pack and Track International deemed "insufficient tracking"

*tippy*toes* — Wed, 13 Jan 2016 06:49:09 GMT

How can you prove what was in the parcels that they refunded you for? You could have put a blank CD in them and then tried to claim the cost of a brand new Rolex.

Re: Pack and Track International deemed "insufficient tracking"

lyndal1838 — Wed, 13 Jan 2016 07:17:30 GMT

Customs Declarations and invoices Tippy.

This is why you should always declare correct values on any paperwork involving overseas parcels in case of items going missing.

Re: Pack and Track International deemed "insufficient tracking"

moviemem — Wed, 13 Jan 2016 22:56:53 GMT

Australia Post have just advised that there is no compensation whatsoever on lost packages through Pack and Track International unless you take additioanl extra cover.

Re: Pack and Track International deemed "insufficient tracking"

heybooks — Wed, 02 Aug 2017 03:12:52 GMT

Germany appears from my experiences to be one of the worst countries to deal with. I sent something via registered mail (I dont think its still available - on my aus post contract which still has this method) and it "wasnt received". I contacted Aus post and they said they are waiting for Deautsch post to "ask the buyer whether he received it". No joke. The buyer had scammed literally the last 3 ebay sellers saying parcels hadnt arrived cos he realised he can get away with it. Aus Post said that some countries are better than others with inputting tracking. Aus Post from my experience is one of best in world. Germany is the worst in my experience! I think they rely on buyer honesty as their tracking system is almost non-existent!

So I got a strike from ebay and paypal money was refunded from my account to the buyer. I had to wait 60 days for Aus Post to get my money back, apparently with Deutsche Post coughing up the money and forwarding to Aus Post. (Registered Post on contract mail covers up to $100.... this monetary info not terribly useful I know but my main point is seller beware when sending to Germany. Their tracking is almost non existent!!)

Re: Pack and Track International deemed "insufficient tracking"

heybooks — Wed, 02 Aug 2017 03:14:11 GMT

Good point but thats why Aus Post caps the compensation and makes insurance so expensive. If you had a friend in Germany yes you could do this as their tracking is so bad but karma will eventually probably bite 🙂