topic Re: Do I send item even though the address is incorrect? in Selling

Do I send item even though the address is incorrect?

allsafetysolutions1 — Sun, 17 Jan 2016 20:21:49 GMT

Needing some advise. Customer purchased 3 items from me on the 13th Jnauary. The address provided by Paypal doesn't exist in "whereis". Street name doesn't exist. The address has been amended in paypal as it if different from heh Ebay one.

I have messaged several times through Ebay, I have emailed them to the email address provided and called numerous times, but have not had an answer.

What would you do now?

Re: Do I send item even though the address is incorrect?

clarry100 — Sun, 17 Jan 2016 20:52:19 GMT

Bottom line is that you only have seller protection if you mail to the address provided thru PayPal. Among other things.

Is it a tracked item?

If so, did you lodge it over the counter and get that all-important lodgement acceptance scan? This is your proof of postage.

If it has a return address on it then if it is indeed undeliverable it should come back to you.

Then wait for the buyer to contact you about where it is.

Re: Do I send item even though the address is incorrect?

allsafetysolutions1 — Sun, 17 Jan 2016 20:54:55 GMT

I haven't sent it as yet. I was waiting for the customer to respond to confirm the address. It will have tracking when I do send it though. I just know that if I send it, it wont get to them as there is no such address.

Re: Do I send item even though the address is incorrect?

kopenhagen5 — Sun, 17 Jan 2016 21:25:54 GMT

Possibly a hijacked account.

Has the account had any recent activity, purchases, sales or feedback?

Re: Do I send item even though the address is incorrect?

bakeandfry — Sun, 17 Jan 2016 21:25:58 GMT

Id send it to the address that paypal provided, my address does not show up on any maps and i like it that way.

Re: Do I send item even though the address is incorrect?

allsafetysolutions1 — Sun, 17 Jan 2016 21:44:48 GMT

They have 69 feedbacks. 2 purchased items in the last month.

Re: Do I send item even though the address is incorrect?

allsafetysolutions1 — Sun, 17 Jan 2016 21:53:06 GMT

The ordering system I use, automatically puts in the postcode when I enter the suburb, and it won't come up because it doesn't exist.

Suburb is Rasmusen QLD but they have a postcode of 4503, which is incorrect. The correct postcode is 4815.However, the street name she has provided, doesn't exist. Not sure if I can put the details on here.

Re: Do I send item even though the address is incorrect?

jensmanchester-australia — Sun, 17 Jan 2016 21:56:15 GMT

Have you tried putting in the street name and postcode (without the suburb name) into Whereis and see what comes up

Re: Do I send item even though the address is incorrect?

allsafetysolutions1 — Sun, 17 Jan 2016 22:04:48 GMT

Yep - Street name doesn't exist. Postcode only is for the original Suburb in the ebay address, not paypal address.

Re: Do I send item even though the address is incorrect?

bakeandfry — Sun, 17 Jan 2016 22:16:42 GMT

Nah, dont put details on here, if you post with tracking at least you can keep an eye on it, i get asked if my address is correct, a lot!!, only for the simple fact it wont show up no matter how you search it up, i have even drove on my road in a car with voice gps and gps kept telling me to turn around your not on a road.

Re: Do I send item even though the address is incorrect?

jensmanchester-australia — Sun, 17 Jan 2016 22:19:03 GMT

If they have provided a phone number I would give them a call.

Re: Do I send item even though the address is incorrect?

sueken4812 — Sun, 17 Jan 2016 22:23:58 GMT

Just pm'd you. I'm in 4810 .

Re: Do I send item even though the address is incorrect?

clarry100 — Sun, 17 Jan 2016 22:28:56 GMT

Ooppss!! Sorry didn't read your OP fully.

Hmmm! We have in the past mailed out to addresses we could not find on Google maps but never had them returned or heard no more so assumed they have arrived.

So perhaps give ebay a call on this one for some advice. If the CS person does not seem to understand ask for a supervisor.

Re: Do I send item even though the address is incorrect?

allsafetysolutions1 — Sun, 17 Jan 2016 22:35:14 GMT

hey, I dont have a PM.

Re: Do I send item even though the address is incorrect?

*tippy*toes* — Sun, 17 Jan 2016 23:01:48 GMT

Could it be a new suburb that isn't registered on the whereis maps yet? Did you try google maps? It's a long shot, but try looking in the white pages and see if it shows up in there. You could also try a reverse lookup on her phone number if it's a landline (just google "reverse phone number lookup Australia")

Re: Do I send item even though the address is incorrect?

rocket2retro — Sun, 17 Jan 2016 23:07:55 GMT

I had one of these yesterday Address was Parkville Melbourne Vic 3... Once I removed Melbourne the system was 'happy' with the address It could be as simple as this!

Re: Do I send item even though the address is incorrect?

allsafetysolutions1 — Mon, 18 Jan 2016 00:59:18 GMT

I have tried just putting in the postcode and that suburb doesn't show. I have tried just the street name and nothing. I really dont know what to do. If I send it to the address provided, they will not get it. They wont respond or call me back to confirm the address. I have never had this beforte, sometimes with the postcode being one number off, but never a mystery address.

Re: Do I send item even though the address is incorrect?

allsafetysolutions1 — Mon, 18 Jan 2016 01:26:41 GMT

All Fixed. sueken4812 has solved the issue. thanks everyone for you help.

Re: Do I send item even though the address is incorrect?

clarry100 — Mon, 18 Jan 2016 03:16:05 GMT

I'm intrigued to know what the problem was

Re: Do I send item even though the address is incorrect?

kopenhagen5 — Mon, 18 Jan 2016 03:33:57 GMT

Same here, good for future ref.