topic Re: Cannot leave reply to feedback received, is anyone else haveing this problem in Selling

Cannot leave reply to feedback received, is anyone else haveing this problem

mack764 — Mon, 18 Jan 2016 22:59:19 GMT

Hi,

I have been trying to leave a reply to negative feedback for a week.

It comes up with imput error.

Is anyone else having this issue

I rang ebay last week and they said there was a problem with this and they are working on it.

I emailed them and they deny there is an issue

I had a chat session and again they deny there is an issue

Then I rang again and they denied there was an issue.

It seems only one customer service person was willing to be truthfull

I look like I am guilty if I can't leave a reply to say I offered a full refund and they

ignored my offer. (most likely after just a discount, but I only offer full refunds)

Your replies would be greatly appreciated

Re: Cannot leave reply to feedback received, is anyone else haveing this problem

bottomoftheharbour — Mon, 18 Jan 2016 23:05:46 GMT

Hi, I tried and tried and tried again on my other eBay I'd and could not reply to negative feedback either. Rather frustrating as I had to give a refund for a shirt that suddenly had stains appear on it after 6 weeks of purchase. I don't sell items as such, it is not what I do or who I am and it makes me very angry that such deceit is allowed on this sight. The shirt the by the way, is just a trash item now. Also funny how the buyer suddenly found the feedback button after 6 weeks. Oh any yes, I spoke to eBay and they didn't want to know.

Re: Cannot leave reply to feedback received, is anyone else haveing this problem

tcrazer — Tue, 19 Jan 2016 00:43:26 GMT

Yes I am in the same position. I emailed and they said the issue was known but fixed (it isn't). I called and they said it was a known issue and that they'd log it with the technician. The CS was absolutely no help whatsoever, so I'm left with neutral feedback that i can't respond to. How a major corporation like ebay cannot fix this is beyond me

Re: Cannot leave reply to feedback received, is anyone else haveing this problem

clarry100 — Tue, 19 Jan 2016 01:02:26 GMT

Yes same problem here.

Re: Cannot leave reply to feedback received, is anyone else haveing this problem

phorum_junkie* — Tue, 19 Jan 2016 03:56:08 GMT

I can't imagine why you would want to feply to that neut, all that would do is draw attention to it when the vst majority of buyers wouldn't notice the grey dot.

Re: Cannot leave reply to feedback received, is anyone else haveing this problem

rocket2retro — Tue, 19 Jan 2016 03:58:02 GMT

Once CS tell you it is a 'Known issue & they will log it with their technicians' there is no hope of it being fixed.

I've been getting this response for literally years over the'buyer can't pay as 'you have have not selected a postage method' when 'Freight' is the selected postage method.

It is their convenient standard reply for the Freight option showing up as free postage when a buyer purchases on a mobile device.

Both long-standing 'known problems'- neither fixed!

Re: Cannot leave reply to feedback received, is anyone else haveing this problem

lisa11sharyn — Tue, 19 Jan 2016 04:29:54 GMT

Ive been having trouble for months. Reported several times and nothing done.

Re: Cannot leave reply to feedback received, is anyone else haveing this problem

tcrazer — Tue, 19 Jan 2016 05:16:00 GMT

The reason I want to reply was because I was more than happy to send item but buyer messages me after paying requesting to pickup which I don't offer

Re: Cannot leave reply to feedback received, is anyone else haveing this problem

lyndal1838 — Tue, 19 Jan 2016 11:42:38 GMT

I am with PJ on this.....the neutral is very non-commital and not at all obvious. It says very little, not even who cancelled the transaction.

As soon as you put a reply it will stand out like a sore thumb and make you look defensive.

Leave well enough alone and it will soon disappear off the front page.

Re: Cannot leave reply to feedback received, is anyone else haveing this problem

purplespoilz_au* — Wed, 20 Jan 2016 12:48:50 GMT

work around, log onto ebay.com and repy from there. just replied to 3 psycho's and it worked.

Re: Cannot leave reply to feedback received, is anyone else haveing this problem

mack764 — Thu, 21 Jan 2016 07:02:02 GMT

Well Hallelujah, I tried it and it worked.

Many thanks.

Why couldn't ebay work this one out?

We pay them enough

Many thanks again, this shows the forum is invaluable.

Re: Cannot leave reply to feedback received, is anyone else haveing this problem

pennyforum14 — Thu, 21 Jan 2016 07:15:42 GMT

I'm sorry, but I am with Lyndal on this one. Your reply makes you look worse than the buyer. You really should have just let it go.

And what can I say purple... great customer service there referring to your buyers as psychos. If they are having difficulty with the product surely you could find a polite way to help them, then your feedback may have been a different colour.

Re: Cannot leave reply to feedback received, is anyone else haveing this problem

purplespoilz_au* — Thu, 21 Jan 2016 10:42:05 GMT

what the hell are you on about?

Re: Cannot leave reply to feedback received, is anyone else haveing this problem

lyndal1838 — Thu, 21 Jan 2016 10:52:02 GMT

My comment was to a different seller Penny....but much the same applies to each of the sellers who have come to this thread.

Re: Cannot leave reply to feedback received, is anyone else haveing this problem

mitbri — Thu, 21 Jan 2016 12:00:54 GMT

I'm sorry, but I don't agree.

If I see negative feedback with no reply when I buy I just think the seller has nothing to

add because they don't have their side of the story.

The buyer had emailed me numerous times and it was about nothing, just some ramblings, nothing specific, it

was like the feedback, leason learn't and all that business.

They didn't say there was any wrong with the item.

I have found some people do this when they are fishing for a discount to be offered to compensate for

something they might not like.

I offered full refund if not happy in any way, on two occasions, and they did not reply.

Then all of a sudden they left the negative.

I have to call it as it is, that there was nothing wrong, refund was ignored or not accepted and they were

really trying for a discount that I did not come to the part with.

I think a seller needs to stand up if they have been hard done by

I also think if a seller makes an honest mistake with a listing, they too should put that in the reply to feedback,

that they are sorry for honest mistake or inconvenience, & happy to offer refunds etc. Just call it for what it is.

Re: Cannot leave reply to feedback received, is anyone else haveing this problem

mitbri — Thu, 21 Jan 2016 12:04:00 GMT

I also think the comments made to purple about not helping his pyschos is a bit ignorant.

He is obviously joking, But

he has over 33 thousand transactions and only a handful of negatives. Pretty good if you ask me.

If you do the maths then those 3 people are likely to be the bad eggs, as there are always some no matter

what you do.