topic Re: buyer making an odd request in Selling

buyer making an odd request

chris.collect — Fri, 26 Feb 2016 21:30:33 GMT

I sold two items and sent out one invoice with combined postage. Now the buyer is saying she's having trouble paying on her mobile and asking if I could send out 2 invoices for each item or give her my PayPal account so she can pay direct.

I can't send out 2 invoices, they are combined and I've never heard of giving out PayPal account details.

What do I do?

Thank you

Re: buyer making an odd request

harley_babes_hoard — Fri, 26 Feb 2016 21:40:45 GMT

I would do as they have asked. There is no harm in giving out an email address for payment. The problem lies a lot of the time with the ebay apps for phones, ipads etc. The shopping cart is also very problematic when using an app.

Once they pay into your paypal account you will receive confirmation from paypal to your nominated email account, just mark it as paid in ebay manually and send as usual.

Re: buyer making an odd request

casbit33 — Fri, 26 Feb 2016 21:38:41 GMT

You could resend the invoices seperate, so she can pay for each one. I don't know why she is asking for your paypal details, she doesn't need yours to be able to pay. She might need bank details for direct deposit.

Re: buyer making an odd request

harley_babes_hoard — Fri, 26 Feb 2016 21:41:51 GMT

how is she going to pay if the seller doesn't provide paypal account details. she will only be requiring the email addy.

Re: buyer making an odd request

chris.collect — Fri, 26 Feb 2016 21:48:48 GMT

You're right harley. I think I over complicated this. Next question. How do I send out the email address? eBay won't let me send it through messages.

Re: buyer making an odd request

harley_babes_hoard — Fri, 26 Feb 2016 21:53:53 GMT

this is what I do. write the paypal address on a piece of paper, take a photo of it , open a message to her and attach the picture. Tell her to see attached pic.

Of course if she is requiring more than the email addy, then yep that's weird and do not do it.

Re: buyer making an odd request

chris.collect — Fri, 26 Feb 2016 21:52:46 GMT

Great 🙂 I'll try that. Thank you

Re: buyer making an odd request

cathyjoyjoy — Fri, 26 Feb 2016 22:07:15 GMT

You could also remind the buyer that the apps are faulty and suggest they access eBay from a PC or the browser (such as Safari) even on their mobile device. Payment and access to all eBay features is better through the complete eBay site.

Re: buyer making an odd request

*tippy*toes* — Sat, 27 Feb 2016 01:28:40 GMT

I was going to suggest the same thing, using the classic site on the device, by accessing through a browser, not the app. I had to do it one time when my internet was down at home, and needed to pay for a combined invoice. No way to do it through the app, has to be a browser.

OP, tell them to access eBay through their phone browser, which will open the mobile view. Scroll down to the bottom and select classic site. Then it will be exactly the same as what it is on the desktop. It can be fiddly because you have to keep enlarging everything to be able to see it on the phone, but it's the easiest way to do it.

Re: buyer making an odd request

munchkin83munchkin — Sat, 27 Feb 2016 07:44:30 GMT

I've had this problem in the past with buyers being unable to pay via iphone or ipad. I told them to hop onto a PC if possible....but interested to know how to explain to them how to successfully pay with phone.....can someone explain in detail how to get past the glitch - thanks

Re: buyer making an odd request

imastawka — Sat, 27 Feb 2016 09:23:30 GMT

The 'glitch' is the app.

Tell your buyers they need to go to the full site via their phone's browser

and stop using the app.

Then they can pay via their phone.

Re: buyer making an odd request

munchkin83munchkin — Sat, 27 Feb 2016 09:39:42 GMT

Thanks for that.....I was always wondering if the glitch was with me or the iphone. So it's not the actual iphone or ipad it's only if they use a particular app? That has cleared it up for me - thanks

Re: buyer making an odd request

imastawka — Sat, 27 Feb 2016 09:59:07 GMT

In particular the ebay app. It is notorious for not allowing payment

on a combined invoice.

See Tippy's post previous to yours.

She explains it better than me

Re: buyer making an odd request

amber-eyed-girl — Sun, 28 Feb 2016 15:37:38 GMT

I only have a phone. No PC.

I ditched the eBay app ages ago. It's lousy for buyers.

I have never had an issue paying for combined invoices on the phone using either the mobile view or classic/desktop view, in the browser. That is the way to go 🙂

Re: buyer making an odd request

bakeandfry — Sun, 28 Feb 2016 18:00:30 GMT

When you send a phone user an invoice, they will recive the invoice in there email addy, ask the buyer to touch the blue rectangle part in invoice that says pay invoice (or ssys something like that)
Once they do that it will automatically send the phone user to the nessasary part to pay.
This saves the phone user having to log into ebay and then going to full site and then trying to work out where they have to go (navigating full site on phone can be a pain if the phone user doesn't or hardly goes to full site)