topic Re: CLICK & COLLECT WW & BW - security issues etc in Selling

CLICK & COLLECT WW & BW - security issues etc

chook88 — Tue, 08 Mar 2016 03:59:06 GMT

Anyone had any issues with security, parcels going astray?

Buyer not collecting parcels, seller get negged etc?

Re: CLICK & COLLECT WW & BW - security issues etc

lyndal1838 — Tue, 08 Mar 2016 04:22:24 GMT

I have only used it twice to comply with the rules of a promotion.....would not use it otherwise as it is rather slow and cumbersome.

There have been a few members on the boards complaining of parcels going missing but not as many as I thought may crop up.

If an item is not picked up within a week it is returned to the seller....and it is hard for the buyer not to know that it is available for pickup....ebay sends a reminder every day from the day that they notify you that the item is at WW/BW for pickup.

Re: CLICK & COLLECT WW & BW - security issues etc

pennyforum14 — Tue, 08 Mar 2016 04:32:22 GMT

According to the C&C rules, once the item reaches the store and the buyer is notified that it is ready for pickup the seller is deemed to have delivered and the buyer can no longer claim item not received. I daresay if you got a neg in that situation eBay would remove it. It is the buyer's responsibility to collect within the appropriate timeframe.

Re: CLICK & COLLECT WW & BW - security issues etc

davewil1964 — Tue, 08 Mar 2016 05:50:11 GMT

I am being opted-in next week and I will be opting straight out.

It requires 'free' postage and tracked parcels.

My 'free' post items are large letter, and my tracked parcels are not 'free' post so I can combine for multiples.

Re: CLICK & COLLECT WW & BW - security issues etc

twyngwyn — Tue, 08 Mar 2016 07:22:19 GMT

yep...opting out as well....biggest load of 'crock'. I wish they'd leave us alone....

Re: CLICK & COLLECT WW & BW - security issues etc

*tippy*toes* — Tue, 08 Mar 2016 07:37:32 GMT

I got the email this morning saying I'd be able to use it next week. I didn't bother reading it because I'm not interested. Are we automatically opted in? None of my items qualify either, for the same reasons as you.

Re: CLICK & COLLECT WW & BW - security issues etc

pennyforum14 — Tue, 08 Mar 2016 07:41:05 GMT

I just got the email on both my selling IDs to say I would be opted in next week. Went straight to the Seller Centre to opt out. It sent me to my preferences page where I was told to tick the box to opt out of C&C, there is no such box. Can't find anything in preferences that has anything to do with C&C.

Re: CLICK & COLLECT WW & BW - security issues etc

kopenhagen5 — Tue, 08 Mar 2016 07:44:41 GMT

And have several stories of items being signed for by Big W staff, then suddenly the parcel goes missing.

Buyer is then told by seller they have signature proof of delivery and Big W say you need to work it out with the seller.

tippy, I think anyone with free post is sent notification. Whether it's auto opted in, don't know.

Perhaps check the relevant listings to see if C n C appears. Be good to know.

Penny, you prob need to wait until it actually appears on your account.

Re: CLICK & COLLECT WW & BW - security issues etc

davewil1964 — Tue, 08 Mar 2016 08:19:13 GMT

@pennyforum14 wrote:
I just got the email on both my selling IDs to say I would be opted in next week. Went straight to the Seller Centre to opt out. It sent me to my preferences page where I was told to tick the box to opt out of C&C, there is no such box. Can't find anything in preferences that has anything to do with C&C.

Same here.

I'm assuming/hoping the opt-out option appears once we are opted-in.

Re: CLICK & COLLECT WW & BW - security issues etc

jawsnine — Tue, 08 Mar 2016 09:47:47 GMT

It appears under postage preferences and any of your free postage items will have it showing unless you opt out. I tried it on some of my listings for a while but I really don't think that 4 sales over a 6 month period warrants offering it at all. When I was opted in I had to go through any free postage listing that didn't qualify and untick the box within the listing - it just wasn't worth the time it took.

In answer to the OP, I had no issues with the few that we did send.

Re: CLICK & COLLECT WW & BW - security issues etc

davewil1964 — Tue, 08 Mar 2016 09:52:31 GMT

No it doesn't. As yet.

Re: CLICK & COLLECT WW & BW - security issues etc

jawsnine — Tue, 08 Mar 2016 09:54:56 GMT

Okay. In that case it does only appear after you have been opted in.

Re: CLICK & COLLECT WW & BW - security issues etc

typhoon4u — Tue, 08 Mar 2016 10:40:27 GMT

Re: CLICK & COLLECT WW & BW - security issues etc

davewil1964 — Tue, 08 Mar 2016 11:16:16 GMT

And as Penny and I have both noted, the opt-out option is not available if you're not opted-in.

It's not rocket science, which is Newton's Third Law and not that complicated. But this is even less so.

What you see is what YOU see; which may or may not have relevance to other members. Which is closer the Einstein's General Theory of Relativity, where the perception of the universe is based upon individual viewpoints.

Re: CLICK & COLLECT WW & BW - security issues etc

247newdeals — Tue, 08 Mar 2016 18:31:44 GMT

I have been offered it to may give it a go for a while but can not see it increasing sales and I can see it causing major headaches so doubt I will use it for long

Re: CLICK & COLLECT WW & BW - security issues etc

transport-posters — Tue, 08 Mar 2016 21:18:55 GMT

Just a note not to opt out of something new being introduced on eBay. If you can, just not use it, do that instead. I opted out of using Postage Policies on one of my accounts when it was being introduced and it was the worst choice I ever made because they cannot opt me back in, it's simply not possible in their system and I've asked them to try many times!

Re: CLICK & COLLECT WW & BW - security issues etc

jensmanchester-australia — Tue, 08 Mar 2016 22:13:52 GMT

We have been offering click and collect since it was first piloted about 18 months ago.

We had one minor issue in the very first week of a parcel being delayed but since then we have sent hundreds of parcels where buyers have chosen the click and collect option without any problems.

I think there were some problems early on as usually happens when something new is introduced but these days it seems to run very smoothly

Re: CLICK & COLLECT WW & BW - security issues etc

helenm777 — Wed, 09 Mar 2016 11:15:31 GMT

I have also received the email re I will be Click & Collect next week.

From reading some of the comments above.. does the Click & Collect only apply to my Free Postage Items ??

I have very few Free Post items only on the higher priced items.

What happens to the items that are not Free Post? Do they not apply to these items

Re: CLICK & COLLECT WW & BW - security issues etc

falconsportspack — Fri, 11 Mar 2016 19:53:50 GMT

Buyers can neg a seller for any stupid reason just like they can with any other delivered item. Last year, I saw a seller I buy from get a neg because the buyer had to wait at the BigW counter for 15 minutes to get their item. Yes, that was the buyers comment accompaning the neg.

Re: CLICK & COLLECT WW & BW - security issues etc

pennyforum14 — Fri, 11 Mar 2016 21:28:10 GMT

Yes, only items that have free postage will display the Click and Collect delivery option. However, I have never opted in and will be opting out as soon as they switch it on in my shop on 15th. Despite that, I have had a handful of customers who simply gave a Click and Collect address at checkout (with code, not sure how they got the code, I thought t was system generated), and these were letter items which aren't supposed to qualify. They all got there okay though.