topic Re: ebay are deleting my items in Selling

ebay are deleting my items

lojomojo7 — Thu, 10 Mar 2016 05:36:25 GMT

I recently had 53 items that I knew would disappear from my unsold section as they were nearly 60 days old. I forgot to send them to my lists to save them and they were deleted from ebay.

when I went through my book to see which items they were, i discovered that ebay have deleted nearly 80 items.

I have started going through my other accounts and am finding items that have disappeared from them as well.

I keep a close eye on my item dates and know when each one will run out. I always relist the oldest first.

Something strange is happening here, Items shouldn't go missing when they are under 60 days old.

Could It be another glitch or a way to rid ebay of small sellers?

Re: ebay are deleting my items

dylan11235813 — Thu, 10 Mar 2016 05:57:52 GMT

I think I have been having the same thing. In the MyEbay section of selling manager the number (next to active listings) would drop every now and then. I have lost about 20 items over about 3 months.

The other stats like open cases, etc....randomly change all the time. I thought it might have just been a false number but when checking active listing through search it comes up with the same number.

At first I thought it might have been the listings with zero quantity (still active as I selected that in options) that have been sitting for a while. I assume ebay must delete them after an amount of time.

I actually had an email from a customer recently asking if I had an item and to my surprise the listing was gone, plenty of stock. So they are definately dissapearing.

Re: ebay are deleting my items

debonnairefashions — Thu, 10 Mar 2016 07:03:00 GMT

Ebay will automatically delete any items in unsold that are older than 60 days. I try not to leave any unsold in the unsold section and delete any that have been relisted. There is no glitch in the system and this is what ebay has always done. They only give you 60 days to let you know what items are relisted or yet to be relisted.

Re: ebay are deleting my items

my7733garden — Thu, 10 Mar 2016 07:15:26 GMT

I have found items disappearing long before they are 60 days old. I just don't know why.

Re: ebay are deleting my items

twyngwyn — Thu, 10 Mar 2016 07:15:51 GMT

if you are SURE that items are under 60 days old, give Ebay a ring......

http://ocsnext.ebay.com.au/ocs/home?

Re: ebay are deleting my items

*tippy*toes* — Thu, 10 Mar 2016 09:25:33 GMT

If they ended less than 90 days ago, click on any listing of yours and when it opens, click on see other items. Then select the "completed" link on the left. Listings will stay in there for 90 days, so you can probably relist from there if you know which ones are missing. It still doesn't solve the problem of them disappearing, but at least you can hopefully relist them before they disappear for good.

Re: ebay are deleting my items

lane-ends — Thu, 10 Mar 2016 10:20:49 GMT

@debonnairefashions wrote:
Ebay will automatically delete any items in unsold that are older than 60 days. I try not to leave any unsold in the unsold section and delete any that have been relisted. There is no glitch in the system and this is what ebay has always done. They only give you 60 days to let you know what items are relisted or yet to be relisted.

Sure thats not 90 days, mine are there for 90, I relist some between 60-90 days old. Not impossible some have disappeared without my knowledge though

Re: ebay are deleting my items

*tippy*toes* — Thu, 10 Mar 2016 10:29:42 GMT

@lane-ends wrote:
@debonnairefashions wrote:
Ebay will automatically delete any items in unsold that are older than 60 days. I try not to leave any unsold in the unsold section and delete any that have been relisted. There is no glitch in the system and this is what ebay has always done. They only give you 60 days to let you know what items are relisted or yet to be relisted.
Sure thats not 90 days, mine are there for 90, I relist some between 60-90 days old. Not impossible some have disappeared without my knowledge though

Maybe in SMP if you have a store, but in My eBay Selling, it's 60 days. Mine go back to Jan 11. Under completed listings when you view all items, it goes back to Dec 11 - 90 days. That's why I suggested searching that way.

Re: ebay are deleting my items

davewil1964 — Thu, 10 Mar 2016 11:39:25 GMT

All my pics are on my computer.

All my descriptions are in Word files.

They stay in their respective places until the item is sold.

Easy, no fuss. Especially no reliance on eBay to run my business, as that is what I'm supposed to do.

Re: ebay are deleting my items

lane-ends — Thu, 10 Mar 2016 12:35:10 GMT

@*tippy*toes* wrote:
@lane-ends wrote:
@debonnairefashions wrote:
Ebay will automatically delete any items in unsold that are older than 60 days. I try not to leave any unsold in the unsold section and delete any that have been relisted. There is no glitch in the system and this is what ebay has always done. They only give you 60 days to let you know what items are relisted or yet to be relisted.
Sure thats not 90 days, mine are there for 90, I relist some between 60-90 days old. Not impossible some have disappeared without my knowledge though
Maybe in SMP if you have a store, but in My eBay Selling, it's 60 days. Mine go back to Jan 11. Under completed listings when you view all items, it goes back to Dec 11 - 90 days. That's why I suggested searching that way.

That must be it, store owners have 90 days,

I have nearly been caught out a few times thinking it is 3 months and left it a couple of days too late.

I used to list everything but since sales slowed I limit it to only the 500 included free listings for stores to keep fees down, and just rotate stock so it changes things up a bit, and stays more season appropriate too. So there is always a few hundred sitting in unsold.

Re: ebay are deleting my items

jfmgray — Thu, 10 Mar 2016 12:58:04 GMT

I use Auctiva which has over 30,000 of my listings and all my pics going back over 10 years. Easily worth the $10 per month fee for my business.

Re: ebay are deleting my items

englishrosegardens — Thu, 10 Mar 2016 14:53:07 GMT

It's only 60 days in a basic store, or is in mine.

If you keep all the emails from when you list items, or from when they auto relist, you can click on the link for the item for up to 90 days, so that may be a way to access the ones that have dropped off before 60 days, or that you haven't been able to relist within 60 days. It's a lot of work but you could check the emails against your current and sold listings to see which ones are missing.

Re: ebay are deleting my items

debonnairefashions — Thu, 10 Mar 2016 20:18:03 GMT

I don't worry about rotating the unsold or relist when seasonal. When you have 200 free listings a month and then is relisted for another three months for free. I don't have the problem with loosing my unsold items. As long as I do not have to pay for listing an item when I have used all my free listings. I don't like to leave it cluttered and delete when there is no errors in my relisted items.

One error is Product Identifier, I click 'Does Not Apply' on my listings. When they get relisted, for some reason it disappears, another glitch in the system. Then becomes very cluttered.