topic Re: Missing Item!! in Selling

Missing Item!!

freddie*rooster — Wed, 16 Mar 2016 07:17:20 GMT

Who's responsibility is it to chase up a missing item buyer/seller?

Re: Missing Item!!

the4masters2013 — Wed, 16 Mar 2016 07:22:58 GMT

As a seller, I've always worked in with the buyer. We've sorted out a few "missing " items together. Mind you, I've had very sensible buyers which a huge help!

Sandra

Re: Missing Item!!

Anonymous — Wed, 16 Mar 2016 07:25:24 GMT

both of you

Have you let the other party know it is missing?

is there a tracking number and of so, what does it show?

Has there been enough time for the item to get where it is suppose to go?

How was it being sent?

Re: Missing Item!!

twyngwyn — Wed, 16 Mar 2016 07:27:48 GMT

all the buyer can do is check with their P.O.....after that it's up to the seller to chase up

Re: Missing Item!!

freddie*rooster — Wed, 16 Mar 2016 07:34:12 GMT

I contacted the seller today to ask if there was a tracking number for the item which is coming from Vic to NSW.

She sent it so I checked Aus Post tracking and find the Item was posted from Cheltenham Vic 11th arrived in Chullora NSW 13th and now it's gone back to Sunshine West Vic on 15th. I contacted the seller and asked if she could contact Sunshine West to find out what's happened to it, but she's told me I have to chase it up.

Re: Missing Item!!

freddie*rooster — Wed, 16 Mar 2016 07:36:35 GMT

I thought seeing she's in Vic it would be easier for her to contact the PO, but it would appear she's not that interested in helping track it down.

Re: Missing Item!!

twyngwyn — Wed, 16 Mar 2016 07:37:44 GMT

Oh No...it's...it's in CHULLORA....I think you should be patient - huge BLACK HOLE there. Check out other posts on Chullora - not pretty!!

Re: Missing Item!!

lyndal1838 — Wed, 16 Mar 2016 07:39:12 GMT

If you have a tracking number but the results are inconclusive (as in there are no results showing) you can ring AP and they can usually find out where the item is...or is supposed to be.

You can then go from there...if it really is missing then the seller needs to contact AP to formally start a search for the item.

Re: Missing Item!!

freddie*rooster — Wed, 16 Mar 2016 07:39:23 GMT

It's saying it's now back in Vic (Sunshine West)

Re: Missing Item!!

Anonymous — Wed, 16 Mar 2016 07:40:24 GMT

Was just going to say, the worst of the worst of the worst for ping-ponging parcels

Not the seller's fault ,and Australia Post will often advise (correctly or not) that it is the addressee that needs to 'chase' things

Your seller may have already been given the run around by AP, it MAY not be a case of them 'not being interested'

Re: Missing Item!!

freddie*rooster — Wed, 16 Mar 2016 07:42:25 GMT

OK I will make this clearer

Item coming from Vic to NSW.

Tracking tells me it was sent from Cheltenham Vic 11th

it was at Chullora NSW 13th.

it's now back in Vic at Sunshine West on 15th

I'm in NSW seller in Vic

Re: Missing Item!!

lyndal1838 — Wed, 16 Mar 2016 07:43:13 GMT

Oh no.....it is in the Chullora black hole. Give it time Freddie....it may bounce backwards and forwards several times before you get it.

I doubt that the seller will have any more luck than you have had....maybe she has had it happen before.

Re: Missing Item!!

freddie*rooster — Wed, 16 Mar 2016 07:43:59 GMT

The seller only gave me the tracking number today after I emailed her asking for it, so no she hasn't been looking for the item.

Re: Missing Item!!

Anonymous — Wed, 16 Mar 2016 07:46:44 GMT

Yes I know, thank you

and, as mentioned , those two (Chullora and Sunshine West) are useless, parcels will go back and forth between them several times, for no reason

There are many topics on these boards from several people who have had the same experinces with their items bouncing about between the two

When did you first ask the seller about it?

Re: Missing Item!!

lyndal1838 — Wed, 16 Mar 2016 07:47:14 GMT

@freddie*rooster wrote:
OK I will make this clearer

Item coming from Vic to NSW.

Tracking tells me it was sent from Cheltenham Vic 11th

it was at Chullora NSW 13th.

it's now back in Vic at Sunshine West on 15th

I'm in NSW seller in Vic

That is a very clear Freddie....and it is a scenario that has been played out regularly on the boards.

Nothing you or the seller can do will change anything.

Just be patient and hope that when the parcel arrives at Chullora next time it will continue on it's journey instead of bouncing back to Sunshine.

Re: Missing Item!!

freddie*rooster — Wed, 16 Mar 2016 07:50:24 GMT

@Anonymous wrote:
Yes I know, thank you

and, as mentioned , those two (Chullora and Sunshine West) are useless, parcels will go back and forth between them several times, for no reason

There are many topics on these boards from several people who have had the same experinces with their items bouncing about between the two

When did you first ask the seller about it?

OK thanks, I contacted the seller and told her what i've told you here I asked if she would contact Sunshine West where it appears the parcel was last scanned and see if she can find out what's happened to it. But, she's telling me I have to do that. So I will leave it to her and if it doesn't appear I will contact paypal for a charge back.

Re: Missing Item!!

freddie*rooster — Wed, 16 Mar 2016 07:53:21 GMT

@Anonymous wrote:
Yes I know, thank you

and, as mentioned , those two (Chullora and Sunshine West) are useless, parcels will go back and forth between them several times, for no reason

There are many topics on these boards from several people who have had the same experinces with their items bouncing about between the two

When did you first ask the seller about it?

I emailed the seller today asking for the tracking number because I thought it should have been here by now. Once I got the number this after noon I put it into the Aus Post tracking.

Re: Missing Item!!

collect247 — Wed, 16 Mar 2016 07:55:21 GMT

When I was allowed to sell on ebay and when an item went missing,it was in fact my responsibility as the seller to chase it up.

This is what I was told by an AP CS person.

So if you don't receive it then just open INR simples!

Re: Missing Item!!

freddie*rooster — Wed, 16 Mar 2016 07:58:42 GMT

@scrambler3333 wrote:
When I was allowed to sell on ebay and when an item went missing,it was in fact my responsibility as the seller to chase it up.
This is what I was told by an AP CS person.
So if you don't receive it then just open INR simples!

Yes that is what I was also told in years gone by but wondered if the goal posts had been moved, it was the sender who had to chase up lost items.

Thanks everyone.

Re: Missing Item!!

lyndal1838 — Wed, 16 Mar 2016 08:05:16 GMT

Technically it is not lost Freddie.....it is still showing in the tracking, even if it is not where it is supposed to be.

In this case, patience is a virtue.

Just keep tracking it and if it does disappear off the face of the earth then you start to worry.