topic Re: Return Request in Selling

Return Request

ridyruki — Tue, 15 Mar 2016 01:47:13 GMT

Have just recieved a return request( the first) with reason -My son didnt like it-am I able to refuse this as its clearly a change of mind fo no valid reason????Unsure how to proceed

Re: Return Request

ridyruki — Tue, 15 Mar 2016 02:17:04 GMT

Rang Ebay theyve advised me will be closed in my favour as its Buyer Remorse ,not a valid reason i hope thats correct . I freaked abit as ive not had an unhappy customer before--It was probly a stupid question that had been well answered on this board

Re: Return Request

clarry100 — Tue, 15 Mar 2016 04:25:33 GMT

If you have Returns Accepted this means that you do accept returns for change of mind.

Ebay will then NOT allow you to decline a return where this is given as the reason. But the buyer pays for the return postage.

If you have returns NOT accepted then its up to you if/not you choose to accept a return for this reason. In this case it is up to the buyer to pay the return postage costs. And if you have restocking fees setup then you can deduct that from any refund as well.

Any other reason for the return request (ie INAD claim) then you have to play by the ebay return rules.

The only choice you then get is to either pay for the return (if you want it back) or let the buyer keep it along with a refund.

Re: Return Request

Anonymous — Tue, 15 Mar 2016 09:15:21 GMT

I don't accept change of mind returns either. I had one person start a return request for change of mind which I declined. That declined return has now given me a 1.23% "Return rate" (in the seller dashboard). 😞

Re: Return Request

digital*ghost — Tue, 15 Mar 2016 10:10:47 GMT

@since.i.met.you wrote:
I don't accept change of mind returns either. I had one person start a return request for change of mind which I declined. That declined return has now given me a 1.23% "Return rate" (in the seller dashboard). 😞

The return rate (at this point in time) is just data eBay decided to put there for whatever reason - any return request that is initiated will be counted, regardless of the reason, and whether it's approved or not, and is just supposedly some additional insight to sales data. (eg it can indicate if you have a high rate of returns on a particular item, or in a particular category, etc).

Re: Return Request

ridyruki — Wed, 16 Mar 2016 02:29:58 GMT

Now i have 2 lovely red dots by following Ebay advice and a buyer who has left feedback that the item was pfff as a reason . If they had contacted me i could of worked something out ,but all they did was open a case and leave negs on the same day. They had 7 days to look at the listing then 4 days to pay . Why cause such alot of mucking around ???My first unhappy strange customer.Customer service will close case in my favour after 3 days and remove neg feedback (ill see it to believe it} All the photos size and weight & careful descriptions mean nothing really .Im abit disheartened at the moment. i was a happy seller & buyer but stupid dots spoiled my day . oh well

Re: Return Request

*tippy*toes* — Wed, 16 Mar 2016 09:58:59 GMT

You shouldn't have replied to the feedback. EBay will be less likely to remove it if there's a reply. Stay on them though about removing it.

Re: Return Request

lyndal1838 — Wed, 16 Mar 2016 10:10:26 GMT

How unfortunate that you have replied to the feedback.....and mentioned an ebay dispute.

The mention of disputes in feedback is a no-no....those comments may be removed but the original comments left.

Re: Return Request

digital*ghost — Wed, 16 Mar 2016 10:19:43 GMT

I don't know if replying affects a seller's chances of removal too much these days, of all the negs I've had removed (4), I had replied to 3 of them, and they were all ultimately completely removed by eBay with surprisingly little effort (except for maybe the first, going back about 4 years ago now, the other two with replies were within the last few months).

Re: Return Request

lyndal1838 — Wed, 16 Mar 2016 10:56:19 GMT

My main comment was in connection with the mention of disputes in the followups. As the mention of disputes is a no-no in feedback I would assume that also applies to followups.

It will be interesting to see what finally happens.

Re: Return Request

robinsonmarineparts — Wed, 16 Mar 2016 11:01:04 GMT

Yep, forget what your return policy says, forget about your restocking fee, it's all marlarkie.

If you don't except the return you will be penalized.

Of been thru this 4 times this year, lost every one, i paid one customer and Ebay refunded the customer as well, the customer was allowed to keep the wrong item that he ordered get his money back from me and gets a nice handout from Ebay because he's an idiot and i get the big defect.

Many emails ans ph calls latter, my sales go down and one of my competitors sales go up.

Re: Return Request

collect247 — Wed, 16 Mar 2016 11:26:19 GMT

What you have just stated times that by umpty and ebay says there is the door lol.

Re: Return Request

robinsonmarineparts — Wed, 16 Mar 2016 13:14:23 GMT

@scrambler3333 wrote:
What you have just stated times that by umpty and ebay says there is the door lol.

Yep, don't let it hit you on the behind on the way out.

Re: Return Request

ridyruki — Thu, 17 Mar 2016 22:14:30 GMT

Did not know that about replying to feedback--Ive only followed customer service advise after calling and getting ref no,s so I asked them what to reply and they advised me what to say until the case closed . Ive been very happy with the way they helped and the buyer closed the case after i reported them for all the crazy messages they keep sending--eg-pres to Easter to them -I kip-My son in love do not like it-My daughter in law -myson in law --Im bad Pearson???- Wot goes around it-Got will give me back dot?? i can ignore them as i cant understand most-- They liked the items and i only advised them to kindly read full descriptions and be sure before completing purchases ,Rings are easily resized but size was listedand wished them all the best-t

Big thanks to all the replies and regular posters im still learning on ebay but enjoy buying and selling