topic Re: Possible e-mail scam? in Selling

Possible e-mail scam?

kimbooley89 — Tue, 15 Mar 2016 15:12:40 GMT

So I received an e-mail that was sent to me yesterday, stating that my eBay account has been suspended due to my credit/debit card company being unable to verify my registration info on file.

I'm assuming it's a fake e-mail because the e-mail address is ukrswebhelp@ebay.com.au and the fact that I'm still currently being allowed to log into my account and use it, a day after the e-mail was actually sent to me (had no idea about it until just now when I checked).

Anyways, here's the e-mail (are my suspcions about it not having been sent from eBay correct?)

eBay Account ID: E87082486-AUD

Hello tygerschnapps@hotmail.com,

---------------------------------------------------------------------------------------------------------------------
eBay sent this message to tygerschnapps@hotmail.com.
Your registered name is included to show this message originated from eBay.
Learn more: http://pages.ebay.com.au/help/confidence/name-userid-emails.html
---------------------------------------------------------------------------------------------------------------------

We are writing to alert you that your eBay account has been suspended, because your credit/debit card company declined eBay's attempt to verify your registration information that we have on file.

Per the User Agreement, Section 9, we may immediately issue a warning, temporarily suspend, indefinitely suspend or terminate your membership and refuse to provide our services to you if we believe that your actions may cause financial loss or legal liability for you, our users or us.

To re-instate your account, you are required to confirm your eBay registration by clicking on the button below:

Due to the suspension of this account, please be advised you are prohibited from using eBay in any way until you confirm your registration.

Please note that this will also affect the ability to sell or bid on items.

This includes registering a new account.

Regards,
eBay

Re: Possible e-mail scam?

lyndal1838 — Tue, 15 Mar 2016 15:26:27 GMT

I also suspect it is a fake.....just make sure you DO NOT access your account through the link. That is a recipe for disaster.

Re: Possible e-mail scam?

digital*ghost — Tue, 15 Mar 2016 16:12:59 GMT

Definitely a scam / phishing email, apparently one that's been around for while. (When eBay deregister an account, temporarily or permanently, "Not a registered user" shows on their feeback profile).

I would also recommend self-reporting the OP since it has personal info in it - you don't want to be getting any more scams, or even spam. 😉

Re: Possible e-mail scam?

davidc4430 — Tue, 15 Mar 2016 22:01:23 GMT

if it was genuine there would be a copy of it in your ebay messages, my thoughts are scam. definately do not click on any links in the email message. check your ebay messages, top left side of your home page.

Re: Possible e-mail scam?

phorum_junkie* — Tue, 15 Mar 2016 22:56:04 GMT

eBay sent this message to xxxxxxxxxxxx@hotmail.com.
Your registered name is included to show this message originated from eBay.

If nothing else that is a complete give away unless your parents christened you xxxxxxxxxx@hotmail.com

If they did then I would sue them LOL.

Re: Possible e-mail scam?

kimbooley89 — Wed, 16 Mar 2016 13:11:46 GMT

Thanks guys. I suspected as much, and I greatly appreciate the help. 🙂

Re: Possible e-mail scam?

erg-auto-electrical-wholesalers — Wed, 16 Mar 2016 20:36:03 GMT

What was rhe return address?
As in if you pressed reply

Re: Possible e-mail scam?

padi*0409 — Wed, 16 Mar 2016 21:33:27 GMT

@erg-auto-electrical-wholesalers wrote:
What was rhe return address?
As in if you pressed reply

Answered in the OP's first post...............................

Re: Possible e-mail scam?

erg-auto-electrical-wholesalers — Thu, 17 Mar 2016 02:08:01 GMT

Does ebay customer service even email you to your personal ebay account?

I do not think they do, I am sure it just goes in your messages.

Re: Possible e-mail scam?

*tippy*toes* — Thu, 17 Mar 2016 04:01:51 GMT

All my correspondence from eBay goes into my email. I rarely check my messages unless I need to reply to a message from a buyer.

Re: Possible e-mail scam?

smelly_bum_bum — Thu, 17 Mar 2016 11:04:23 GMT

But isnt it just an email to let you know there is a message in your inbox etc?

Re: Possible e-mail scam?

lyndal1838 — Thu, 17 Mar 2016 13:31:25 GMT

No, it is a copy of the email that is in your ebay messages.

Haven't you ever read any of the emails that you get from ebay?

Re: Possible e-mail scam?

cathyjoyjoy — Thu, 17 Mar 2016 13:44:21 GMT

Don't forget to check those other folders in your email addresses that you are using ............ never know what you'll find there ...........

Re: Possible e-mail scam?

erg-auto-electrical-wholesalers — Thu, 17 Mar 2016 20:06:48 GMT

Yes so you go to your ebay and open it
The header im the email tells you what it is.

Re: Possible e-mail scam?

lyndal1838 — Fri, 18 Mar 2016 02:43:47 GMT

@erg-auto-electrical-wholesalers wrote:
Yes so you go to your ebay and open it
The header im the email tells you what it is.

Have you read this thread before anwering?

The OP is now aware that it is a scam and really doesn't need to keep following up anything.

Re: Possible e-mail scam?

*tippy*toes* — Fri, 18 Mar 2016 04:27:32 GMT

This is all deja vu.........

Re: Possible e-mail scam?

collect247 — Fri, 18 Mar 2016 04:30:43 GMT

Deja voodoo more like it

Re: Possible e-mail scam?

dazzledayz — Fri, 18 Mar 2016 07:37:34 GMT

The salutation is the tip-off as noted above.

When either eBay or PayPal contact you they will use your complete Christian and Surnames as seen on your respective account details pages.

That being said, any email received requesting personal info should never be replied to from your web based email account as that could be compromised without your knowledge.

Always go to the appropriate website (PP or eBay), login, then do whatever business is necessary.

Always check you browser address bar and ensure that it displays the appropriate web address - something like:

http://k2b-bulk.ebay.com.au/ws/eBayISAPI.dll?SalesRecordConsole

The part in bold and underlined is what you want to see - the parts in red will vary depending on what part of the site you are viewing.

When logged onto PayPal you will always see that the connection is encrypted (the first bold part):

https://history.paypal.com/........................./......../..............etc

All sites that deal with sensitive data should display the https (s=Secure Connection) and your data will be encrypted before transmission.

Major sites like PP or your bank will also display a padlock symbol in green to left of the address but smaller sites may just show the https:// which is less expensive but just as secure.

Sadly, much of eBay is not via a secure connection.

Apart from that make sure you have both good anti-virus and anti-malware packages installed and updated and run them at the very least weekly.

I run AVG anti-virus and Malwarebytes anti-malware as well as a network firewall (you could just use Windows firewall as a basic tool)