topic Re: Delivery time estimates need to be fixed by eBay in Selling

Delivery time estimates need to be fixed by eBay

personalised-memories-and-gifts — Mon, 21 Mar 2016 11:19:19 GMT

Today I sold and item that has a 1 day handling, and I noticed that eBay stated delivery would be "On or before Thursday 24th March.

I check the Australian Post site- from my postcode to buyer’s postcode and it stated: Delivery time estimate 2-6 business days

How can eBay state "On or before Thursday 24th March", there is no way the item will arrive by that date with a one-day handling, so of course the buyer will mark the shipment is late. which will affect seller on the sellers dashboard

With my handling and Australian post estimate it should read 30/3 - there is a big difference.

I have contacted eBay and taken screenshot of the eBay page and Australian post

This error need to be address

Re: Delivery time estimates need to be fixed by eBay

davewil1964 — Mon, 21 Mar 2016 11:33:13 GMT

It is the estimate to YOUR postcode as you are the one looking. 'View order details'.

Re: Delivery time estimates need to be fixed by eBay

clarry100 — Mon, 21 Mar 2016 11:36:05 GMT

Reality is that this problem ain't gonna be fixed any time soon.
So we moved our handling time out to 3 days. Problem solved. We are finding that all our large letter items are arriving before the late date estimate. Even some are arriving before the early estimate.
We can tell this by feedback left and the fact that we are not getting any NO answers.
Also we have noticed a marked increase in the number of comments given about fast shipping.
So would recommend you increase your handling time to combat this problem.

Re: Delivery time estimates need to be fixed by eBay

*tippy*toes* — Mon, 21 Mar 2016 11:38:06 GMT

I increased my handling time to 5 days and have had absolutely NO problems with late deliveries. Sales have not decreased either. I still post within 24 hours and ALL my parcels have arrived before the first estimate date. Problem solved. Others here have forgone their pretty premium badge and blown their handling time to 3 days for the same reasons. I believe they are also having no problems with late deliveries.

Re: Delivery time estimates need to be fixed by eBay

digital*ghost — Mon, 21 Mar 2016 11:40:18 GMT

eBay's delivery estimate is based on the 2 days, because intrastate is generally 2 days. Australia Post's 2-6 days applies to all regular letters, and that will come up no matter what postcodes you enter- I just tested it with Perth to Canberra, and Aus Post still say 2-6 days, but eBay will use the 6 days (generally) for that.

That being said, eBay's ETAs are still out of whack, and do need revising.

Re: Delivery time estimates need to be fixed by eBay

personalised-memories-and-gifts — Mon, 21 Mar 2016 11:46:16 GMT

@davewil1964 wrote:
It is the estimate to YOUR postcode as you are the one looking. 'View order details'.

No it not, it's on the order details and if I view the listing and enter the buyers postcode :

It states delivery on or before Thursday 24th

Re: Delivery time estimates need to be fixed by eBay

kopenhagen5 — Mon, 21 Mar 2016 11:47:48 GMT

As suggested, best option is to increase your handling time.

Re: Delivery time estimates need to be fixed by eBay

ausbargainbasement — Mon, 21 Mar 2016 12:38:40 GMT

We use courier servives mainly and also have increased our handliling times out to 5 days on most of our items, does not seem to effect sales, but makes sure our deliveries are well in within Ebay unrealistic estimatics

Re: Delivery time estimates need to be fixed by eBay

jensmanchester-australia — Mon, 21 Mar 2016 12:48:56 GMT

Two days delivery time is for parcel post (as per the AP website). It looks like you have listed the item with - Standard Postage (Australia Post Parcel) as the postage service and not just as basic Standard Postage which is what is generally used for letters.

Re: Delivery time estimates need to be fixed by eBay

personalised-memories-and-gifts — Mon, 21 Mar 2016 13:03:31 GMT

@jensmanchester-australia wrote:
Two days delivery time is for parcel post (as per the AP website). It looks like you have listed the item with - Standard Postage (Australia Post Parcel) as the postage service and not just as basic Standard Postage which is what is generally used for letters.

I'M not sure, it states on the listing:

FREE Standard Postage

and on postage details: Standard Postage (Standard delivery)

it does not state: Standard Postage (Australia Post Parcel) anywhere

Re: Delivery time estimates need to be fixed by eBay

digital*ghost — Mon, 21 Mar 2016 13:50:43 GMT

Your buyer is in the same state as you, and eBay are basing their estimate on that, using the regular (non priority) postage timeframe. Buy today, post tomorrow (Tuesday), delivered Thursday.

Australia Post's estimate on their website is a general indication - 2-6 days covers all regular letters Australia-wide. Like, if they had a sign on their window to advertise it, it would say "Send a letter anywhere in Australia and it will be delivered in 2-6 days (2 days for local areas, up to 6 days for interstate locations)". Same goes for the priority estimates - 1 day is for within the same state (usually metro areas), 4 days is for interstate destinations. If you go back to your listing and put Perth's postcode in to get an estimate, it will show a longer transit time and later ETA.

Re: Delivery time estimates need to be fixed by eBay

davidc4430 — Mon, 21 Mar 2016 22:57:23 GMT

i thought if an item is sent 'free post' the buyers feedback page has any postage area blanked off making leaving it impossible to leave bad feedback because of postage being late. except by writing it in the message section. but 99% of people never read messages.

Re: Delivery time estimates need to be fixed by eBay

*tippy*toes* — Tue, 22 Mar 2016 00:22:23 GMT

If an item is sent free postage, the buyer can't leave a star rating for postage as it's an automatic 5 star rating. They are still presented with the yes/no question if the item was sent untracked (and sometimes when it is sent tracked).

Re: Delivery time estimates need to be fixed by eBay

davidc4430 — Tue, 22 Mar 2016 00:41:53 GMT

oh yeah. i forgot that has been added.

i ment to also say i allways use the tracking option on my items. not sure what the OP was posting but i would advise getting the tracking number and logging it into ebay on anything these days.

Re: Delivery time estimates need to be fixed by eBay

asccoz — Wed, 23 Mar 2016 09:23:53 GMT

Rather than increasing delivery times, phone ebay with EVERY SINGLE PROBLEM AND TELL THEM HOW their ridiculous crystal balL is working. I received an item yesterday and the little tick box turned up . Did it arrive by the 21st. I lied, I said YES., I KNOW IT GIVES THE SELLER A STRIKE, most don't. think it a harmless survey- EBAY MUST PUT A WARNING ON THIS -DO YOU WANT TO GIVE THE SELLER A STRIKE?? YES OR NO. Repeat, phone them for every one, and as a side benefit you may well become fluent in Filipino English.

Re: Delivery time estimates need to be fixed by eBay

clarry100 — Wed, 23 Mar 2016 10:27:50 GMT

If you answered YES it wont give the seller a strike.

Re: Delivery time estimates need to be fixed by eBay

asccoz — Wed, 23 Mar 2016 10:53:43 GMT

That is why I said YES. NO would give the seller a strike.

Re: Delivery time estimates need to be fixed by eBay

lane-ends — Wed, 23 Mar 2016 10:55:33 GMT

@davidc4430 wrote:
oh yeah. i forgot that has been added.
i ment to also say i allways use the tracking option on my items. not sure what the OP was posting but i would advise getting the tracking number and logging it into ebay on anything these days.

Only if scanned lodgement within handling time, otherwise you get carrier dobbed.

Re: Delivery time estimates need to be fixed by eBay

lane-ends — Wed, 23 Mar 2016 11:00:57 GMT

@asccoz wrote:
That is why I said YES. NO would give the seller a strike.

This is an example of why it is dumb. It is supposed to be moving away from perception based rating to evidence based rating, Yet it is still up to buyers whether they want to say yes or no. Which may not be based on truth, or even accurate recollection. Having lodgement scanning is "lack of evidence" based.

Re: Delivery time estimates need to be fixed by eBay

casbit33 — Sat, 26 Mar 2016 10:31:46 GMT

ebay don't care. It annoys me too. I hate it when I print a postage label to get my items organized for the next days postage. I mark the list with the day I am going to post and when i get back to my ebay - there's the postage icon to say I have already posted it. Of course it won't be posted until the following day but ebay have already calculated the delivery time, totally ignoring when I am actually posting.