topic Re: Easter Greetings ? in Selling

Easter Greetings ?

mbselections00 — Sun, 27 Mar 2016 00:41:01 GMT

I received this blunt message this morning :-

Hi mate you haven't posted my item yet ??

Arrr, no ! Paid for order at 6.03pm Thursday evening !

Not 100% sure if it was only our PO, but it wasn't open Saturday morning as it usually is until 11.30 and regardless, nothing would leave there anyway.

Well I've sent a very polite message in response (while gritting my teeth) and guess I will now prepare for a neg when it's received. From the name, sounds like a buyer who would not observe Easter

To everyone who observes the day - Happy Easter

Re: Easter Greetings ?

daydreams_12 — Sun, 27 Mar 2016 00:47:41 GMT

How rude of your local PO to be closed when your buyer wants his item posted. LOL

People can be amazing that is for sure.

Re: Easter Greetings ?

*tippy*toes* — Sun, 27 Mar 2016 00:59:34 GMT

Some people are just idiots. A smartarse comment would have been tempting. Something like "sorry your item hasn't been posted yet. You paid on Thursday night after the post office had closed. I tried to call the post master to get him to reopen so your parcel could be posted like you demand it should have been, but he didn't answer. I could have broken in myself, but I am still on probation from my past post office break and enter.

As it is a 4 day long weekend this weekend, whereby nothing is open, I have decided that as you want your item regardless, I'll hand deliver it to you. As I don't have a car, I will need to walk, so shall see you in about 3 weeks. All I ask in return is a cool drink on my arrival. If you would like it sooner, then you'd best be doing what the rest of the country is doing, and that is waiting until everything reopens on Tuesday so your item can be posted. Feel free to open a dispute and leave negative feedback. In regards to the feedback, please make sure you use capital letters and punctuation so you can express how angry you are at me. Thank you, get stuffed, signed me".

Edit: all PO's were closed on Sat.

Re: Easter Greetings ?

mbselections00 — Sun, 27 Mar 2016 01:14:30 GMT

Well, the truth be known, I did send a kind of tongue in cheek smartarse (can't believe we can use that word ! ) reply and haven't heard a peep since :

Thanks for your message. No I haven't, because you paid around 6pm on Thursday. As it is the Easter long weekend, Post Offices have been closed (here in my area at least & I understand everywhere) since close of business Thursday and don't reopen until Tuesday.

If you need it in a hurry, I could send Express if you are prepared to pay extra postage to cover the cost.
Or, if you wanted to add to the order that would be fine and I could combine post, providing you wait for a manual invoice so I can adjust the postage.

Sorry, just trying to cover all the reasons you may be asking. Don't hesitate to get back to me. (Wanted to add MATE - but didn't)

Re: Easter Greetings ?

davidc4430 — Sun, 27 Mar 2016 01:20:05 GMT

dunno what your post time is set to, but if its 3 days post it on the 3rd day just before closing as it seems your likely to get a neg out of this mumbat anyway.

Re: Easter Greetings ?

mbselections00 — Sun, 27 Mar 2016 01:22:33 GMT

Hahaha, love it !! It's on 2 days, still tempting Trouble is I couldn't do it

Re: Easter Greetings ?

*tippy*toes* — Sun, 27 Mar 2016 05:42:48 GMT

I had a buyer win an auction last year on a Saturday night. They paid within the hour. Sunday morning I got a rather terse message "where my item? I don't receive my item. Why you no send?". I decided to ignore it thinking maybe they had me confused with another seller. Monday morning, 6am, I received almost the exact same message "where my item? I don't receive my item. Why you not post my item?". I sent them a reply stating they had paid on Saturday night. The post office isn't open Saturday nights or Sundays and 6am Monday it is still closed. I said I would be posting it that day.

Tuesday I got a message "my item still no arrive. Where my item? I paid and you no send". I replied telling them to check their purchase history as the tracking number showing I had posted their item would be there. I also pointed out that it takes longer than 18 hours for an item to go from regional NSW to far north Qld. If they had wanted the item quickly, they should have selected the express post option. Even then, that still takes 2 days.

Friday, I got a message and I nearly gagged before opening it "my item arrive today. I am so happy, thank you". Then I noticed my feedback score had increased by 1. I figured at the very least I'd get a DSR defect, but was originally expecting a red dot. Checked it and the feedback said "the best seller I have bought from on ebay. Very honest". PLUS, I got 5 stars for everything. Turns out he was just so excited about getting this particular item, he was like a 6yo kid on Christmas eve.

Hopefully this is just the case with your buyer. I got the impression from my buyer that English wasn't their first language, so as you said, maybe your buyer was born overseas in a country that doesn't observe Easter. If they haven't been here that long, they may not realise that it's a 4 day long weekend. Especially if they live somewhere where the whole ares is just their own people who would still be trading on those days. Fingers crossed any way!

Re: Easter Greetings ?

mbselections00 — Sun, 27 Mar 2016 07:15:39 GMT

@*tippy*toes* wrote:

Hopefully this is just the case with your buyer. I got the impression from my buyer that English wasn't their first language, so as you said, maybe your buyer was born overseas in a country that doesn't observe Easter. If they haven't been here that long, they may not realise that it's a 4 day long weekend. Especially if they live somewhere where the whole ares is just their own people who would still be trading on those days. Fingers crossed any way!

Love your story

Very likely - I copied & pasted the message to my post, so English seemed ok, mate ! But it was short, so hard to tell. The name and suburb are exactly why I was thinking they probably would not observe Easter

Bt yes, fingers crossed they are just over eggcited

Re: Easter Greetings ?

padi*0409 — Sun, 27 Mar 2016 07:32:58 GMT

Well mb, that beats all - what a buyer !!!!!!

Hopefully you'll have an eggcellant result.

Re: Easter Greetings ?

mbselections00 — Sun, 27 Mar 2016 16:27:44 GMT

@padi*0409 wrote:
Well mb, that beats all - what a buyer !!!!!!

Hopefully you'll have an eggcellant result.

Maybe not . . . . . . must have been my day for them !

So now I've copped a grey dot ! 'Photo does not match the item' - no communication first, so nothing to lose, figured I'll ask for a photo of what they received !

Note : Seems to be a rather picky buyer too - will be at the top of my party list. I can add them immediately while waiting for their response and photo can't I ? That won't stop current communications ?

Re: Easter Greetings ?

clarry100 — Sun, 27 Mar 2016 20:33:41 GMT

What a "doozie" MB.

Yeah the comminication with them won't be stopped.

They can always contact you via the transaction you currently have with them even if they are on your ~~blocked~~ party list.

Re: Easter Greetings ?

*tippy*toes* — Sun, 27 Mar 2016 23:46:45 GMT

I bet they didn't read the description and assumed they'd be getting the beads too? If that's the case, I'd be calling eBay and getting the grey dot removed as you have stated in the description they are for size comparison only and not included in the purchase. At least you don't get a defect for a grey dot now and you feedback still shows as 100%.

I showed something one time with a 10c coin as in indication of the size. I got a message from the buyer saying they got the item and loved it, but they didn't receive the coin. What the? Now, if I take a photo with a coin for a size comparison I mention that the coin is purely for that, it's not part of the purchase. It doesn't help if they don't read the description though. Some people are just idiots.

Re: Easter Greetings ?

mbselections00 — Mon, 28 Mar 2016 00:15:18 GMT

@*tippy*toes* wrote:
I bet they didn't read the description and assumed they'd be getting the beads too? If that's the case, I'd be calling eBay and getting the grey dot removed as you have stated in the description they are for size comparison only and not included in the purchase. At least you don't get a defect for a grey dot now and you feedback still shows as 100%.

I showed something one time with a 10c coin as in indication of the size. I got a message from the buyer saying they got the item and loved it, but they didn't receive the coin. What the? Now, if I take a photo with a coin for a size comparison I mention that the coin is purely for that, it's not part of the purchase. It doesn't help if they don't read the description though. Some people are just idiots.

Yes, I am thinking that may be the case too, because I can't think of any other reason - the title also clearly states 1 x Charm Bead - so maybe they just didn't read anything ! And that's my fault ?!

True, I didn't get a defect and feedback is still 100% which I guess is really what's most important, but call me OC, I don't like grey (or red) dots and I only like looking at 5Stars

Why don't buyers just message first ? In this case I'd say they've realised they are actually at fault for NOT reading BEFORE buying

Re: Easter Greetings ?

davidc4430 — Mon, 28 Mar 2016 00:26:53 GMT

i wonder if you were selling a car and in the background was your house would a buyer expect to get the house too?

Re: Easter Greetings ?

imastawka — Mon, 28 Mar 2016 00:28:26 GMT

OMG!! All this angst for $2.20

Why are they even bothering? They can't be serious

Get it removed

Re: Easter Greetings ?

*tippy*toes* — Mon, 28 Mar 2016 01:06:21 GMT

@davidc4430 wrote:
i wonder if you were selling a car and in the background was your house would a buyer expect to get the house too?

There are some that assume that whatever is in the photo is part of the sale. I don't know if they genuinely believe that, or whether they just try it on, but quite a few people I have spoken to over the years have had issues with people thinking they get everything in the photo. One actually was a car for sale. One photo was of the front while it was reversed into the garage. Buyer assumed they were getting the contents of the shed too, including the washing hanging in there. As I said before, some people are real idiots!

Re: Easter Greetings ?

clarry100 — Mon, 28 Mar 2016 02:35:17 GMT

LOL.

When my wife takes pics of our baby headbands and accessories quite often she uses the green grass of our lawn as the backdrop.

Although we haven't had it yet, I'm waiting for the day when somebody asks about the turf they didn't receive as well as the headband.

Re: Easter Greetings ?

dotm2004 — Mon, 28 Mar 2016 02:50:34 GMT

As your PO was closed (I imagine along with all PO's in Australia) on Saturday, you should have sent it via the Easter Bunny 🙂

I can't think of any other way you have it leave before Tuesday morning.

Happy Easter to you too ! Don't let these 'people' spoil your holiday ❤️

Re: Easter Greetings ?

digital*ghost — Mon, 28 Mar 2016 02:52:55 GMT

I used to use coins to show scale on items and thankfully never had anyone say "where's the 5c I was supposed to get" Now because I sell internationally, I use a combination of holding things in my hand, and showing them next to a ruler with cm and inches on it.

No one better ask for my hand!!

I had an interesting one as well last night, MB.

US buyer, purchase was nearly three weeks ago, and messages to say the order hasn't been received (not unusual lots of packages are taking around 3 weeks at the moment). They said they looked at the address and it's incorrect, then gave me the correct address. I sat there for half an hour thinking "what the blimmin' he** can I do with this?" Then I looked at the order details, and the address was identical to the one in their message.

O_O

Re: Easter Greetings ?

davidc4430 — Mon, 28 Mar 2016 03:06:07 GMT

if i need to show something for size comparison i use an empty matchbox. if i ever get asked wheres my matchbox i'll offer to send an empty matchbox as soon as they pay the postage.