topic Re: Little Aus Post rant in Selling

Little Aus Post rant

247newdeals — Mon, 04 Apr 2016 04:31:41 GMT

I got an order in Saturday evening and it was to a parcel locker in a location pretty near to me so rather than doing my morning post at my local post office I jumped on a bus and went to the PO where the parcel locker is. I asked if it would be put in the locker which was about 15 feet away from where was was and they said no it would have to go to the sorting office first. So rather than the buyer being able to collect the item they bought today they will at best get it tomorrow. if it does not get heldup in underwood for days which happens to often.

Re: Little Aus Post rant

amber-eyed-girl — Mon, 04 Apr 2016 04:41:44 GMT

Ridiculous. Guess they need the trail of tracking points though.

Does AP manage the locker you went to? That might make a difference, too. If it wasn't strictly a post office but a service station etc. then they would be more likely to have to follow AP procedure to the "letter".

Shows that it could be an idea to make pick-up lockers, drop-off lockers as well.

Re: Little Aus Post rant

247newdeals — Mon, 04 Apr 2016 04:50:35 GMT

@amber-eyed-girl wrote:
Ridiculous. Guess they need the trail of tracking points though.

Does AP manage the locker you went to? That might make a difference, too. If it wasn't strictly a post office but a service station etc. then they would be more likely to have to follow AP procedure to the "letter".

Shows that it could be an idea to make pick-up lockers, drop-off lockers as well.

Yes it is AusPost I get my returns sent there and the ladies in the post office put the stuff into the lockers also they manage to take them out when I owe money and hold them for ransom in the post office 😉

Just annoys me the buyer has to wait, there an extra risk of it being misplaced/damaged they only had to take 20 steps. Now it will go to Underwood tonight hopefully return to the post office tomorrow they will then take it and put it in the parcel locker had to bite my lip in the post office but I am sure a few veins popped up.

Re: Little Aus Post rant

skyrider12-au — Mon, 04 Apr 2016 05:43:59 GMT

@247newdeals wrote:
@amber-eyed-girl wrote:
Ridiculous. Guess they need the trail of tracking points though.

Does AP manage the locker you went to? That might make a difference, too. If it wasn't strictly a post office but a service station etc. then they would be more likely to have to follow AP procedure to the "letter".

Shows that it could be an idea to make pick-up lockers, drop-off lockers as well.
Yes it is AusPost I get my returns sent there and the ladies in the post office put the stuff into the lockers also they manage to take them out when I owe money and hold them for ransom in the post office 😉

Just annoys me the buyer has to wait, there an extra risk of it being misplaced/damaged they only had to take 20 steps. Now it will go to Underwood tonight hopefully return to the post office tomorrow they will then take it and put it in the parcel locker had to bite my lip in the post office but I am sure a few veins popped up.

Surely you've been dealing with Aus Post long enough to realize that they work to a system that preserves the integrity of the service they provide, would you have them compromise that integrity because you think your customer should have his/her purchase today instead of tomorrow - How long is your handling time?

Re: Little Aus Post rant

247newdeals — Mon, 04 Apr 2016 06:38:21 GMT

@skyrider12-au wrote:
@247newdeals wrote:
@amber-eyed-girl wrote:
Ridiculous. Guess they need the trail of tracking points though.

Does AP manage the locker you went to? That might make a difference, too. If it wasn't strictly a post office but a service station etc. then they would be more likely to have to follow AP procedure to the "letter".

Shows that it could be an idea to make pick-up lockers, drop-off lockers as well.
Yes it is AusPost I get my returns sent there and the ladies in the post office put the stuff into the lockers also they manage to take them out when I owe money and hold them for ransom in the post office 😉

Just annoys me the buyer has to wait, there an extra risk of it being misplaced/damaged they only had to take 20 steps. Now it will go to Underwood tonight hopefully return to the post office tomorrow they will then take it and put it in the parcel locker had to bite my lip in the post office but I am sure a few veins popped up.
Surely you've been dealing with Aus Post long enough to realize that they work to a system that preserves the integrity of the service they provide, would you have them compromise that integrity because you think your customer should have his/her purchase today instead of tomorrow - How long is your handling time?

So sending the parcel to a sorting center so they can send it back to the PO it came from preserves the integrity of the service they provide pray tell how you work that out? What has my handling time got to do with anything?

There is nothing to say they will even get it tomorrow I have seen plenty of parcel sit for up to a week in underwood that are going somewhere locally so it may even take until next week for a parcel to travel 15 feet nice

Re: Little Aus Post rant

skyrider12-au — Mon, 04 Apr 2016 07:30:02 GMT

@247newdeals wrote:
So sending the parcel to a sorting center so they can send it back to the PO it came from preserves the integrity of the service they provide pray tell how you work that out? What has my handling time got to do with anything?

There is nothing to say they will even get it tomorrow I have seen plenty of parcel sit for up to a week in underwood that are going somewhere locally so it may even take until next week for a parcel to travel 15 feet nice

Sending mail to a sorting centre is an integral part of the process, if this is not the case then why bother with it at all! This is the procedure and I would imagine that any breeches to this procedure would find the perpetrator in a lot of strife. Your handling time is indicated at 3 days yet you are annoyed that you cant have the puchased item in the buyers hands an hour after purchase - all I can deduce from that is that your very easily annoyed, or you forgot to take your meds today.
How do you know how long parcels sit in Underwood PO for? Are you invited by the staff to inspect all the mail at the PO? I think not, you just made that up about how long parcels sit at Underwood. You say, "There is nothing to say they will even get it tomorrow" equally there is nothing to say that your parcel wont be in the buyers locker tomorrow - Sorry, you have'nt made a case for your rant, get over it.

Re: Little Aus Post rant

247newdeals — Mon, 04 Apr 2016 07:33:48 GMT

@skyrider12-au wrote:
@247newdeals wrote:
So sending the parcel to a sorting center so they can send it back to the PO it came from preserves the integrity of the service they provide pray tell how you work that out? What has my handling time got to do with anything?

There is nothing to say they will even get it tomorrow I have seen plenty of parcel sit for up to a week in underwood that are going somewhere locally so it may even take until next week for a parcel to travel 15 feet nice

Sending mail to a sorting centre is an integral part of the process, if this is not the case then why bother with it at all! This is the procedure and I would imagine that any breeches to this procedure would find the perpetrator in a lot of strife. Your handling time is indicated at 3 days yet you are annoyed that you cant have the puchased item in the buyers hands an hour after purchase - all I can deduce from that is that your very easily annoyed, or you forgot to take your meds today.
How do you know how long parcels sit in Underwood PO for? Are you invited by the staff to inspect all the mail at the PO? I think not, you just made that up about how long parcels sit at Underwood. You say, "There is nothing to say they will even get it tomorrow" equally there is nothing to say that your parcel wont be in the buyers locker tomorrow - Sorry, you have'nt made a case for your rant, get over it.

for someone who likes to say how things are you do not know a lot. Auspost gives you tracking so you know exactly how long a parcel sits at a certain place guess you learnt something today, Yes I do get annoyed easy when something is stupid. Get over it I did your the one with the problem but little tip next time you want to TRY to give advice do a LITTLE homework first pmslol you muppet

Re: Little Aus Post rant

digital*ghost — Mon, 04 Apr 2016 08:03:49 GMT

@skyrider12-au wrote:

Sending mail to a sorting centre is an integral part of the process, if this is not the case then why bother with it at all! This is the procedure and I would imagine that any breeches to this procedure would find the perpetrator in a lot of strife.

One could quite easily argue that is called bureaucracy, not system integrity.

Re: Little Aus Post rant

skyrider12-au — Mon, 04 Apr 2016 08:05:44 GMT

So the, " plenty of parcels" has now become, " my parcels" and with tracking - this makes your rant all the more stupid - Your rant was intended to find some sympathy for not being able to get your own way, bad luck all round I would say.

Re: Little Aus Post rant

amber-eyed-girl — Mon, 04 Apr 2016 08:14:36 GMT

@digital*ghost wrote:
@skyrider12-au wrote:

Sending mail to a sorting centre is an integral part of the process, if this is not the case then why bother with it at all! This is the procedure and I would imagine that any breeches to this procedure would find the perpetrator in a lot of strife.

One could quite easily argue that is called bureaucracy, not system integrity.

Yes. As it is an AP outlet, so should be capable of accepting the parcel into the system and coordinating its travel by the most direct route (still trackable) to the recipient.

The fact it must go via a sorting centre, rather than straight to the next point right there, isn't efficient.

I can fully appreciate why they said no (procedure) but it shows how daft the procedure, can be.

Re: Little Aus Post rant

the_great_she_elephant — Mon, 04 Apr 2016 08:21:13 GMT

I am not familiar with Auspostprocedures so I may have this wrong, but resumably when the package gets back to the post office it will be checked as 'received' and when it goes into the PO box it will be checked as delivere;. so how does sending it on a little side tri to the sorting office add anything - other than time - to the equation?

Re: Little Aus Post rant

247newdeals — Mon, 04 Apr 2016 08:26:33 GMT

@skyrider12-au wrote:
So the, " plenty of parcels" has now become, " my parcels" and with tracking - this makes your rant all the more stupid - Your rant was intended to find some sympathy for not being able to get your own way, bad luck all round I would say.

Of course I am talking about MY parcels serious are you drunk? Sympathy are you serious? what has it got to do with me? my job is over it makes no difference to me it is about the customer experience. They should of had the parcel today but instead it is in a system that has faults. Serious do not worry about my little rant you go have another drink you are clearly half way there aleady

Re: Little Aus Post rant

skyrider12-au — Mon, 04 Apr 2016 08:51:07 GMT

Ok Imight go and have a couple of snerpers,( that's all you've said that makes any sense) - and leave you to wallow in your self pity

Re: Little Aus Post rant

247newdeals — Mon, 04 Apr 2016 09:12:14 GMT

@skyrider12-au wrote:
Ok Imight go and have a couple of snerpers,( that's all you've said that makes any sense) - and leave you to wallow in your self pity

You go and do that and remember next time it is dangerous to drink and post

Re: Little Aus Post rant

amber-eyed-girl — Mon, 04 Apr 2016 09:28:55 GMT

@the_great_she_elephant wrote:
I am not familiar with Auspostprocedures so I may have this wrong, but resumably when the package gets back to the post office it will be checked as 'received' and when it goes into the PO box it will be checked as delivere;. so how does sending it on a little side tri to the sorting office add anything - other than time - to the equation?

Clearly it doesn't add anything, and a little side trip keeps more staff employed along the way...so guess it could be thought of as unnecessary (in this instance, at least) but keeping them er busy. Some of my parcels take multiple side trips and pass through the same sorting centre up to three times!

Re: Little Aus Post rant

heihachi_73 — Mon, 04 Apr 2016 19:25:26 GMT

I honestly wouldn't expect anything else from Australia Post. Expect it to be sent to Chullora or Sunshine West (or both) before it reaches its destination!

Re: Little Aus Post rant

247newdeals — Tue, 05 Apr 2016 03:39:12 GMT

@heihachi_73 wrote:
I honestly wouldn't expect anything else from Australia Post. Expect it to be sent to Chullora or Sunshine West (or both) before it reaches its destination!

Would not suprise me I Had forgot about this saw the thread and thought I would check it has not even left the PO yes so still has to be sent to the sorting office so for 24 hours it has been sat 15 away from where it needs to be the buyer can not go into the post office and get it. I do get a feeling this is a package that could go on an amazing journey lol Will it even get to the sorting office tonight if so which one? I just hope it is not Chullora if it is I will just refund the buyer

Re: Little Aus Post rant

amber-eyed-girl — Tue, 05 Apr 2016 05:29:29 GMT

I sent an item to someone in NSW and it stayed in Chullora for two weeks. One phone call and it was suddenly en route 🙂

Sunshine West is my sorting centre. Ordinarily if I saw things for me get scanned there, I'd know it was to be delivered the next postie day. Nowadays not quite so simple.

Re: Little Aus Post rant

247newdeals — Tue, 05 Apr 2016 06:39:27 GMT

@amber-eyed-girl wrote:
I sent an item to someone in NSW and it stayed in Chullora for two weeks. One phone call and it was suddenly en route 🙂

Sunshine West is my sorting centre. Ordinarily if I saw things for me get scanned there, I'd know it was to be delivered the next postie day. Nowadays not quite so simple.

I have had a few stuck in Chullora, got 1 that has been there 6 days currently, I find a heated message on AusPosts FB page tends to get it moving again 😉 Underwood is not great but better than Sunshine West I think only had a few items go through there so far been ok for me. I have noticed the holding time at underwood has increased lately

Re: Little Aus Post rant

englishrosegardens — Tue, 05 Apr 2016 06:40:31 GMT

Some of their tracking is delayed, but even if it isn't THIS delayed, maybe it wasn't scanned at the next stop and is actually in transit.

The person who gave you the advice may have got it wrong. Maybe they only work on the counter and have no idea what happens out the back. AP staff would be no different to forum dwellers - some give wrong advice on subjects they know nothing about and then insist they're right.

That PO may well keep local mail aside and not send it to the sorting centre at all. Sending everything to the sorting centre would be like my local PO sending mail for local delivery on a 2-hour trip to Geelong to be sorted, only to have it come back the next day - which definitely doesn't happen. They told me a few years ago that any mail for the next towns south or west get kept in a different bag to be put on the morning truck, but everything else heads to Geelong on the night truck. Parts of that may have changed last year because the morning and night trucks now come from the same direction, but the fact is that they do sort a lot of mail before it gets to the main sorting centre. I do acknowledge the fact that their 'improvements' mean they're less efficient than they used to be. Perhaps that's why they wanted a price rise - so they could afford to be less efficient.