topic Re: credit refund in Selling

credit refund

jenselling60 — Tue, 05 Apr 2016 09:24:28 GMT

Hi all, How do I get a refund for an invoice rather credit. I don't want a credit on my PayPal account, I don't sell much also I think it's not fair. I received an email to say I have this credit from a sale that was refunded. I've tried having a call made to me but it's not working. I get an email saying they tried calling but couldn't get thru even though I have correct contact number in my personal details.

Thanks in advance!

Jen

Re: credit refund

Anonymous — Tue, 05 Apr 2016 09:31:26 GMT

why not just withdraw the money from paypal and put it into your bank account linked to it?

Re: credit refund

jenselling60 — Tue, 05 Apr 2016 09:51:58 GMT

Hi, It's not in my PayPal account though. Thanks for the suggestion. jen

Re: credit refund

bsal6160 — Tue, 05 Apr 2016 10:08:18 GMT

if its not sitting in your paypal account where is it ?

Re: credit refund

jenselling60 — Tue, 05 Apr 2016 10:10:18 GMT

Have no idea! I only got the email about it today so maybe it'll take a day or two for it to go into PayPal.
Jen

Re: credit refund

twyngwyn — Tue, 05 Apr 2016 10:53:57 GMT

is your email legit?

Re: credit refund

jenselling60 — Tue, 05 Apr 2016 10:57:02 GMT

Why would you ask such a weird question. Of course it is!

Re: credit refund

twyngwyn — Tue, 05 Apr 2016 10:58:44 GMT

because there's a lot of Paypal spam emails doing the rounds

Re: credit refund

jenselling60 — Tue, 05 Apr 2016 11:03:07 GMT

Oh, I'm not a big Ebay user so not aware of spams etc. Yes, I am asking a legitamate question about an invoice I received from Ebay and want my money back rather than a credit. Going to check my Paypal account tomorrow to see if it's gone in so I can just withdraw the amount.

Re: credit refund

lyndal1838 — Tue, 05 Apr 2016 11:54:18 GMT

Are you saying you have received an invoice for the fees for a sale that was never completed?

Refunds are not automatic in this case. You need to either cancel the transaction or open an unpaid item dispute to get your fees refunded.

If you do not use ebay very much it might be a good idea to make yourself aware of the pitfalls....and one of those pitfalls is spam emails supposedly from ebay or paypal. Do not click on any links in emails in case they are spam....always go directly to paypal or ebay from your browser.

Re: credit refund

jenselling60 — Tue, 05 Apr 2016 11:59:47 GMT

Hi Lyndal
Thanks so much for your great reply to my question. I did the the suite but with mutual agreement it was canceled and I refunded the money to the buyer. That was a couple of weeks ago. I canceled the transaction at the time.
Today I received the invoice email. I think it's authentic.
Thanks for the heads up about spam.

Re: credit refund

silversterio2 — Tue, 05 Apr 2016 13:51:28 GMT

You'll need to contact ebay to receive a refund of your ebay credit balance.

Here's a link which will help yuou.

Click on

http://pages.ebay.com.au/help/sell/refunds.html

Re: credit refund

247newdeals — Wed, 06 Apr 2016 05:24:03 GMT

@jenselling60 wrote:
Hi all, How do I get a refund for an invoice rather credit. I don't want a credit on my PayPal account, I don't sell much also I think it's not fair. I received an email to say I have this credit from a sale that was refunded. I've tried having a call made to me but it's not working. I get an email saying they tried calling but couldn't get thru even though I have correct contact number in my personal details.
Thanks in advance!
Jen

If Ebay gave you a credit it doesnot go to your paypal account it comes off your Ebay account. It means basically when you pay next months fees it will not incluse the amount you have been refunded. If it is a refund for FVF it is notusally something you have even paid it just means you want have to pay that fee. If it is for an item that has been returned you may of actually paid the FVF but as long as it is less that your fees this coming month it want make any difference getting Ebay to give you the money as it will need to be paid to thgem soon anyway