topic Re: THOUGHTS PLEASE in Selling

THOUGHTS PLEASE

lynne8221 — Wed, 06 Apr 2016 04:51:47 GMT

Sold a Lisa Jackson book & buyer said would pay in a week (didn't ask, just told me). Three days later told me to cancel - not requested, told. I opened an unpaid item dispute after 4 days as I'm wary of cancellations, defects, neg feedback - the whole ball & dice. Explained to her what I was doing & why & put her on my BBL. Today sold another Lisa Jackson book to a person who only opened her acct today, with the same address as the first buyer. Wrote to her & asked was she the same person with the same address & similar email to first person, & if she wanted to buy another book she could have contacted me. Reply - never heard of her & I only moved in on weekend - oh yeah!! Small world!! What would you do - Send & hope she's not maliciously inclined - neg feedback for some unproveable point etc.. By the way she hasn't paid yet - that is supposed to happen tomorrow - same day as the other buyer!! Any constructive comments appreciated.

Re: THOUGHTS PLEASE

twyngwyn — Wed, 06 Apr 2016 04:58:56 GMT

phone ebay and ask if it's the same person....tell them you've blocked her and that she may have opened a new a/c to 'get around' their policies

Re: THOUGHTS PLEASE

digital*ghost — Wed, 06 Apr 2016 05:01:04 GMT

I would contact eBay and report the buyer(s).

I had a buyer get upset over being blocked and they used several accounts to then leave malicious FB for me, luckily I was able to prevent payment (and FB due to the UPI process) on some, and got the FB removed on the rest. I did not send any of the items that were paid for, because the buyer had demostrated from earlier purchases that they were not trustworthy (hence the reason for the block), rather I got eBay to put it in writing for me that they advised I was allowed to cancel and refund because the buyer(s) had used other IDs to circumvent my blocks.

Your buyer may not have any malicious intentions at all, so which route you take will be a personal choice, but I strongly recommend getting this buyers actions on record with eBay either way.

Re: THOUGHTS PLEASE

sydney-diecast-kingdom — Wed, 06 Apr 2016 05:06:41 GMT

What a ridiculous lie. That's hilarious.

I couldn't bring myself to sell to such a horrible, rude, arrogant, lying so-and-so like this person. I would simply cancel the transcation and put her new username on my BBL too. I understand this creates issues in itself but stuff them.

Of course that's just me. 😉

Re: THOUGHTS PLEASE

Anonymous — Wed, 06 Apr 2016 05:11:42 GMT

All the hallmarks of a scammer. Report report report

Better safe than sorry

Re: THOUGHTS PLEASE

davidc4430 — Wed, 06 Apr 2016 05:17:11 GMT

another lovely buyer we need on our speeshill lists

Re: THOUGHTS PLEASE

lynne8221 — Wed, 06 Apr 2016 05:53:25 GMT

Rang Ebay - no help whatsoever - they will escalate - but give the buyer the benefit of the doubt & send if paid for.

Not likely & leave myself open to who knows what??

So, decided to send a reply to her as below:-.

"Hi ...

I just need to know that I'm dealing with a legitimate buyer, so probably better off not to pay for the book at this stage, as I'm reluctant to send book until I'm sure that this is an OK account & not created to get around a block (which you're not allowed to do on Ebay)

I've reported this account & the other account to Ebay, so they can investigate the coincidence of the same address & similar email addresses (both have the number 133 after the account name.)

They are escalating the case to their Trust & Security section & will contact you regarding any details they need (I think they check where the ISP provider is etc..)

Hope this doesn't cause any inconvenience & if you decide not to go ahead with the transaction let me know.

Regards
Lynne"

Hope this was the right thing to do, but don't want to cancel & leave myself open to any neg feedback - which Ebay told me is basically my problem, as it would be a reflection of her experience.

They just talked around the fact that the new account was probably opened to circumvent the block & told me to give her the "benefit of the doubt" This is the first time I've ever had a situation like this & the very first time I've ever had to ring Ebay - for no help at all - apart from the escalation. Who knows if they even take it seriously - I suspect not.

Next problem - how the heck do I get paragraphs in this text - I put them is & they come out as one huge paragraph.

Re: THOUGHTS PLEASE

lynne8221 — Wed, 06 Apr 2016 05:54:27 GMT

Ignore that last paragraph - they actually worked in this post!!

Re: THOUGHTS PLEASE

clarry100 — Wed, 06 Apr 2016 06:03:05 GMT

You could probably cancel selecting the reason there's a problem with the buyer's address.

Since there has been some form of correspondence between you and the buyer its likely that the bots won't issue you a defect I would think.

She is probably unlikely to approve the cancellation request and may indeed do nothing. In which case after 10-days it times out and your fees will be refunded.

The other way to do it is to hope she still does not pay then issue a non-payment dispute after exactly 4-days, then after another exactly 4-days (if she still doesn't pay) close it.

If she pays somewhere along the line then you have to send the item and hope for the best I reckon.

Re: THOUGHTS PLEASE

digital*ghost — Wed, 06 Apr 2016 06:07:45 GMT

I hope you don't mind but I'll send you a private message.

Re: THOUGHTS PLEASE

lynne8221 — Wed, 06 Apr 2016 06:07:47 GMT

I'm hoping for an unpaid item - as if it goes thru they can't leave feedback.

If I cancel I think they can leave feedback - which is what I don't want.

How is it that as a seller we do all the right things & end up in this situation, with a chance of having some sort of dispute or ugly comment left?

Re: THOUGHTS PLEASE

lynne8221 — Wed, 06 Apr 2016 06:10:39 GMT

Thanks - much appreciated.

Re: THOUGHTS PLEASE

lynne8221 — Wed, 06 Apr 2016 07:20:12 GMT

OK everybody - here is the reply from the buyer after I sent her the note about reporting accounts...

"U might as well cancel if ur not going to send book."

So I'll do the UPI after 4 days. Already added second identity to my BBL, so hope this is THE END.

Once again, thanks for all the help & positive input.

Cheers

Lynne

Re: THOUGHTS PLEASE

phorum_junkie* — Thu, 07 Apr 2016 01:11:14 GMT

I would ring ebay again and report the buyer for using a second id to circumvent your buyer block. Often you get a customer service rep who is more helpful than others and undersatands that what this buyer has done is a serious breach of ebay policy. I would keep calling and asking to speak to a suoervisor until something is done.

Re: THOUGHTS PLEASE

lynne8221 — Thu, 07 Apr 2016 02:59:23 GMT

Hi Phorum Junkie That's exactly what I did & the Ebay rep said that I couldn't prove that it was the same person & that they had opened a second acct to circumvent my block. We had quite a heated discussion, with me detailing all the "proof" I had, so the outcome was that they would escalate to Trust & Security - however due to privacy provisions I would never know the outcome. It's super hard to try to make them understand - her mantra was "give the buyer the benefit of the doubt" & my mantra was "no way am I giving her the opportunity to leave malicious feedback or make an untrue complaint about the item." Am now in a quandary as the buyer said just cancel (I was going to open an UPI dispute after 4 days), however she has now put in the paid by Bank Deposit symbol, so am just waiting to see if money actually goes in. Oh the joys of selling!!

Re: THOUGHTS PLEASE

digital*ghost — Thu, 07 Apr 2016 05:24:18 GMT

@lynne8221 wrote:
Am now in a quandary as the buyer said just cancel (I was going to open an UPI dispute after 4 days), however she has now put in the paid by Bank Deposit symbol, so am just waiting to see if money actually goes in. Oh the joys of selling!!

They probably think that can prevent a UPI. Did they go through eBay's checkout, or just mark as payment sent?

Re: THOUGHTS PLEASE

lynne8221 — Thu, 07 Apr 2016 07:22:39 GMT

I was thinking the same thing as they will have the UPI on their first ID. Just marked as payment sent. Hoping it doesn't go in & then I'll still do the UPI on the second item. So much time & stress for no reason, other than bloody mindedness. Oh well, suppose after all this time selling I had to have some sort of horrible experience. Cheers everybody.

Re: THOUGHTS PLEASE

englishrosegardens — Thu, 07 Apr 2016 08:01:42 GMT

I wouldn't send anything, regardless of whether she pays or not - not unless you're happy to give away the item, the postage, and the fees. Even if you send it reg'd you could possibly still get a neg for your efforts.

Marking as paid by bank deposit from the buyer's end won't stop you opening a UPI. I've done it myself. Buyer went through checkout to get my bank details, marked it as paid their end, nothing showed my end so I opened a case after a week or so. I was going away so couldn't leave it any longer. Buyer got my contact details from ebay but they never once emailed about it so I didn't answer the phone. If they'd emailed I would have got them to double check the account numbers.

I don't know how to stop them bypassing the blocks by opening new IDs. I had a buyer do it recently - she left bad feedback because she couldn't understand that 2 x 1/2 = 1, but it wasn't a neg.

Re: THOUGHTS PLEASE

lynne8221 — Thu, 07 Apr 2016 09:08:29 GMT

Hi I have no intentions of sending & will definitely be opening a UPI. Judging from this person's previous actions I can guarantee that she has no intentions of paying & has used bank deposit because she thinks if its marked from her end as paid that I won't be able to do a UPI (which I've already done on her first ID.) For some reason she has decided to play these games & I have no idea why. When I opened the first UPI I explained why I was doing it this way & she said OK, but obviously it wasn't OK!! Live & learn from these experiences.

Re: THOUGHTS PLEASE

lynne8221 — Thu, 07 Apr 2016 12:34:08 GMT

Buyer has now changed her address - to make Ebay think she is not the same person as first buyer??

Just keeps getting better & better - not!!