topic Re: Please Check Your PayPal Running Balances in Selling

Please Check Your PayPal Running Balances

digital*ghost — Sat, 16 Apr 2016 04:46:29 GMT

In the last 24 hours, I - and several other sellers - have discovered funds are not being added or tallied correctly after payments were received.

As far as I can see (so far, anyway), my account is "only" missing $10.38, others are missing similar amounts while at least one is missing nearly $200.

To check if this has affected you, click to view all activity and look at the running total - last night I received a net payment that was $6~ but the new total after that payment was less than the total before it.

eg (not actual account amounts 😄 )

Balance: $100

New Payment: $6

New Balance: $96

Re: Please Check Your PayPal Running Balances

gemsweddingsupplies-online — Sat, 16 Apr 2016 04:54:52 GMT

Yes, I have also found one payment... a net amount of 20.17.. but the balance only increased by 1.76.

Re: Please Check Your PayPal Running Balances

Anonymous — Sat, 16 Apr 2016 04:55:14 GMT

Thank you for the heads up , hmm, yes , seems I am out just over $10

Re: Please Check Your PayPal Running Balances

clarry100 — Sat, 16 Apr 2016 05:57:54 GMT

Thanks for the heads up on this one DG.

I just went back about 48-hours on both of our PayPal accounts and checked our running totals.

All good here.

Re: Please Check Your PayPal Running Balances

Anonymous — Sat, 16 Apr 2016 06:26:46 GMT

Mine was out $50.00 Ran PayPal and it's the result of a software update.

I suppose we must remain thankful that our balances didn't become zero.

PayPal rep said all in order again within 24 hours.

It only happened in the last 24 hours.

I reconcile against my own records everyday so I can confirm this

is a recent anomoly.

Still stinks though.

Re: Please Check Your PayPal Running Balances

Anonymous — Sat, 16 Apr 2016 09:47:01 GMT

Up down and sideways it just won't balance.

Re: Please Check Your PayPal Running Balances

amber-eyed-girl — Sat, 16 Apr 2016 10:05:51 GMT

In addition, my payments going out today are not functioning correctly.

Show as "pending" when there should be no problem (merchant I have paid many times with Paypal)

No email receipt of the payment

Shows as deducted at the bank's end.

The two could be connected. Sellers don't get paid, I don't get a receipt, but Paypal has the money...

Re: Please Check Your PayPal Running Balances

davewil1964 — Sat, 16 Apr 2016 10:27:27 GMT

Working fine here.

I've had 1 sale and 2 eBay fee payments today and the balance is correct.

Re: Please Check Your PayPal Running Balances

digital*ghost — Sat, 16 Apr 2016 10:29:52 GMT

@amber-eyed-girl wrote:
In addition, my payments going out today are not functioning correctly.

Show as "pending" when there should be no problem (merchant I have paid many times with Paypal)

No email receipt of the payment

Shows as deducted at the bank's end.

The two could be connected. Sellers don't get paid, I don't get a receipt, but Paypal has the money...

I've had a couple of payments come through with no PP notifications (the funds are in my account, though), but I also noticed yesterday that some payments are showing "Not Eligible" for seller protection, with no apparent reason why. (The payments were made from verified accounts, so none had used guest checkouts, and there weren't any other known factors that would exclude them from protection - they're mostly items that are going as large letters so I wouldn't have qualified for protection if something happened, except for one which is higher value and being sent fully tracked).

@Anonymous, thanks for the info - it's a relief to know it's a recent anomaly, because I wouldn't have double-checked if others hadn't noticed it first.

Re: Please Check Your PayPal Running Balances

Anonymous — Mon, 18 Apr 2016 09:02:51 GMT

Well it's 7pm 18/4/2016 and I am still down $51.71

It's not so much the amount but the possibility of more funds simply vanishing without a trace.

Re: Please Check Your PayPal Running Balances

davidc4430 — Mon, 18 Apr 2016 09:20:33 GMT

i have a payment marked 'pending' from a sale on sunday. recieved email saying i'd recieved an echeque. never had one of those before. said i'll get another email when it clears.

Re: Please Check Your PayPal Running Balances

Anonymous — Mon, 18 Apr 2016 09:24:52 GMT

Don't worry David. It's normal for an e-cheque to take a while.

Re: Please Check Your PayPal Running Balances

digital*ghost — Mon, 18 Apr 2016 09:28:17 GMT

eCheques are quite normal, it means the buyer has had the funds debited from their bank account rather than used a credit card (or has a Visa / Mastercard back-up funding source).

eCheques can't be subject to a credit card chargeback, at least.

For the last few weeks, several payments for sales made elsewhere have been "pending" (always the jewellery store on Et*y ), where I get this:

Dear [my name],

This transaction is pending.
Amount: $[not squillions of] AUD (unfortunately)
Transaction ID: [random string of characters]
Buyer: [Buyer's Name]

View the details of this transaction

Unfortunately, we are unable to complete this particular transaction. Please note, this decline is specific to this transaction only and does not affect the use of your PayPal account for other transactions.

For more information on the reasons for the review, see our Acceptable Use Policy which is part of our User Agreement.

Sincerely,
PayPal

Then it clears anywhere from 1-24 hours later. o.O

I finally received a reply from PayPal this afternoon - issue still not resolved, same as above, and just a "trust us, the payment was received and we're working to fix this as soon as possible" note. >_>

Re: Please Check Your PayPal Running Balances

davidc4430 — Mon, 18 Apr 2016 09:38:10 GMT

well thats a relief. as id never seen it before i was a little worried the buyer would be messaging me asking why i hadnt posted the item.

you have made that problem much better.

Re: Please Check Your PayPal Running Balances

Anonymous — Mon, 18 Apr 2016 09:40:59 GMT

It can't be just us few. Makes you wonder how often other sellers reconcile their accounts.

Re: Please Check Your PayPal Running Balances

digital*ghost — Mon, 18 Apr 2016 09:49:16 GMT

@davidc4430 wrote:
well thats a relief. as id never seen it before i was a little worried the buyer would be messaging me asking why i hadnt posted the item.
you have made that problem much better.

I probably should just mention that eCheques can sometimes fail (I've had it happen a few times, occasionally it's due to a PayPal error, but more often than not it's because there wasn't enough funds in the buyer's account) - I know you said you haven't posted yet, but I just figured I should add that (you'll get an email from PayPal if it fails).

Not too long ago, I had a repeat buyer pay via PayPal with an eCheque - they sent me a message the next day and asked me to post immediately because their eCheque had already cleared (I knew this was highly unlikely, as PP will send notification of clearance, and it pretty much always takes a minimum of 3 business days anyway).

I logged into PayPal and had a look at the payment - it was showing as cancelled. (I received no notification from PayPal for that, and the buyer never responded to my "uuhhhh, hang on a minute.... " message, so they went on the BBL).