topic Re: Click & Collect in Selling

Click & Collect

merfar2107 — Mon, 25 Apr 2016 23:23:30 GMT

Just a heads up. Today is the day ebay have started automatically opting us in for click & Collect. You'll get an amail through your ebay messages and also your personal email.

if you don't want to be part of it, keep a watch out, as they've started to come through and will automatically go on your listing.

Re: Click & Collect

Anonymous — Mon, 25 Apr 2016 23:46:09 GMT

they automaticall opted me in (without notice ay first) several weeks ago. I totally opted out and a week or so after,they opted me back in again. Have since opted out again so no doubt they will put it back

Re: Click & Collect

go-tazz — Mon, 25 Apr 2016 23:50:31 GMT

Just opted out on one ID but they haven't set it on the other one yet.

Re: Click & Collect

bakeandfry — Tue, 26 Apr 2016 00:32:09 GMT

Does anyone know if using this service, does ebay offer any extra protection to the seller if things go haywire??

Re: Click & Collect

*tippy*toes* — Tue, 26 Apr 2016 14:15:48 GMT

@bakeandfry wrote:
Does anyone know if using this service, does ebay offer any extra protection to the seller if things go haywire??

Once it's reached Woollies, it is deemed delivered. So if it gets lost after that, too bad for the buyer I think.

I opted out when I was opted in a few weeks ago. I didn't need to as none of my listings qualify (I have a 5 day handling time and no items are free postage). I haven't been opted back in.

For those who have just been opted in on this round, you don't need to go through all your listings and untick the box. You just need to opt out in your postage preferences. That will remove it from all your listings. If your listings don't qualify, it will still show up when you create your listing until you opt out. It won't be there when your listing goes live.

Re: Click & Collect

bakeandfry — Tue, 26 Apr 2016 21:00:21 GMT

Thanks Tippy.

Do you know if you can get delivery defects? (Using c&c)

Re: Click & Collect

*tippy*toes* — Tue, 26 Apr 2016 22:44:57 GMT

@bakeandfry wrote:
Thanks Tippy.
Do you know if you can get delivery defects? (Using c&c)

I'm only guessing here, but I'm assuming the same would apply as if you sent it to the buyers address. If you post within your stated handling time and have a lodgement scan, you should be OK. If it arrives at Woollies outside the estimate, but you still posted with a lodgement scan inside your handling time, any carrier defect should be removable. If a buyer takes a week to collect it, that's their problem as it is already deemed delivered when it arrives at Woollies.

Not sure what would happen in the postie didn't scan it though, as sometimes they don't (mine have always been scanned, but I've read on here when others are having items that haven't been scanned as being delivered).

Re: Click & Collect

aleausti61 — Tue, 26 Apr 2016 23:38:40 GMT

Thanks for information

Re: Click & Collect

aleausti61 — Tue, 26 Apr 2016 23:41:30 GMT

Thanks for information

Re: Click & Collect

torontoviews — Wed, 04 May 2016 00:49:29 GMT

Looks like they’ve changed the rules on tracking and handling time – have you seen this?

http://sellercentre.ebay.com.au/click-and-collect

Re: Click & Collect

crowsman53 — Wed, 04 May 2016 08:36:44 GMT

@*tippy*toes* wrote:
@bakeandfry wrote:
Thanks Tippy.
Do you know if you can get delivery defects? (Using c&c)
I'm only guessing here, but I'm assuming the same would apply as if you sent it to the buyers address. If you post within your stated handling time and have a lodgement scan, you should be OK. If it arrives at Woollies outside the estimate, but you still posted with a lodgement scan inside your handling time, any carrier defect should be removable. If a buyer takes a week to collect it, that's their problem as it is already deemed delivered when it arrives at Woollies.

Not sure what would happen in the postie didn't scan it though, as sometimes they don't (mine have always been scanned, but I've read on here when others are having items that haven't been scanned as being delivered).

90% of my Large and Small letter are sent with no tracking. So how am I to know that the letter has arrived at Woolies/Big W?. I received my first sale yesterday with a Big W Address in WA. I thought I would let it go through as it was only $5.00 and Free Postage. Now all of my items are 5 Days Handling which I thought would not qualify.

Paddy

Re: Click & Collect

lyndal1838 — Wed, 04 May 2016 09:13:07 GMT

Why would anyone want to collect a letter at Woolworths/Big W when it could be put in their letterbox?

It is supposed to be an alternative delivery option for parcels that cannot be picked up at a PO if not able to be deliverd safely.

Re: Click & Collect

southaustraliacardshop — Wed, 04 May 2016 09:56:44 GMT

@lyndal1838 wrote:
Why would anyone want to collect a letter at Woolworths/Big W when it could be put in their letterbox?
It is supposed to be an alternative delivery option for parcels that cannot be picked up at a PO if not able to be deliverd safely.

I have no idea but I sent it to the Big W address as requested by eBay as that was their Postal address.

Paddy

Re: Click & Collect

*tippy*toes* — Wed, 04 May 2016 10:24:13 GMT

I would be surprised if Woollies will accept a letter because the service is for parcels, not letters. As Lyndal said, why would someone get a letter sent to Woollies if it can go in their letterbox? It doesn't make sense.

There is only one part of your transaction that qualifies for C&C and that's the free postage. If your handling time was already 5 days, the option shouldn't have shown in the listing. I know it wasn't showing in mine before I opted out. The fact that you have sent without tracking could land you in strife. I think that was a prerequisite too.

If you want to provide the service, I'd be opting out of all your large and small letter listings and only have it available for parcels.

I'd be interested to know if the buyer actually gets it, or whether it's returned to you.

Re: Click & Collect

davewil1964 — Wed, 04 May 2016 10:29:09 GMT

http://sellercentre.ebay.com.au/click-and-collect

Specifically, point 4.

Re: Click & Collect

*tippy*toes* — Wed, 04 May 2016 10:31:29 GMT

@southaustraliacardshop wrote:
@lyndal1838 wrote:
Why would anyone want to collect a letter at Woolworths/Big W when it could be put in their letterbox?
It is supposed to be an alternative delivery option for parcels that cannot be picked up at a PO if not able to be deliverd safely.
I have no idea but I sent it to the Big W address as requested by eBay as that was their Postal address.
Paddy

Hopefully the address is because they work there. You never know. Stranger things have happened!

Re: Click & Collect

*tippy*toes* — Wed, 04 May 2016 10:36:00 GMT

They've changed the T&C's since I read about it ages ago. Maybe it's to encourage more people to use it? Originally, it was 1 day handling and free postage. Similar to the requirements of premium listings. It's possible they weren't expecting so many people to opt out.

Re: Click & Collect

jeni!! — Wed, 04 May 2016 22:54:54 GMT

Has anyone who is using C&C noticed an impact on sales?

A week or so ago I was transitioning a number of items from one account to another--and decided to try an experiment.

i kept the original listings with explicit postage, and increased the prices by ~10%.

And I set up the listings on my second account with C&C at the original price.

After 3 days, 90% of sales were on the old listings, even though they were more expensive.

So I removed C&C on the new listings and sales immediately shifted from the old account to the new one.

I suspect that some buyers see C&C on an item in the search listing and assume that's the only postage option available.

Ebay needs to change it to "*Optional* Click and Collect"!

i know when I first saw it, I assumed it would offer a cheaper postage option, but since it doesn't, as a buyer I'm not interested. And as a seller it just seems like one more thin that can go wrong.

Re: Click & Collect

bizzybeadn — Wed, 04 May 2016 23:37:25 GMT

Hello,

When I first got the notification, it was happening, I couldn't decide whether to delete it or not. I decided to leave c&c on my listings, and recieved a couple of sales from it.

After the first sale I was more comfortable with it, and have left it on.

I think eBay should make it not as prominent, (as its very noticeable on the listings), and stating it is an optional service.

I have no problems with it. There is a tracking number on label, so as soon as the store receives it, it is scanned and confirmed delivered.

Havent (touch wood), experienced any problems. It provides another delivery service, for those consumers that prefer to collect.

Re: Click & Collect

aleausti61 — Tue, 24 May 2016 14:45:40 GMT

I didn't notice any impact.... Keith Urban tour