topic Re: Items shipped to Canada regularly go missing - anyone else?? in Selling

Items shipped to Canada regularly go missing - anyone else??

jfmgray — Sat, 23 Apr 2016 01:42:00 GMT

The last three international items that have failed to arrive have all been items posted to Canada. To make matters worse, once the buyers have lodged item not received claims which I close with refunds, I get defects for "item out of stock" (only Canada). Ebay have removed these defects, but is anyone else exeriencing similar issues?

Re: Items shipped to Canada regularly go missing - anyone else??

davidc4430 — Sat, 23 Apr 2016 02:36:20 GMT

what method of shipping are you using?

Re: Items shipped to Canada regularly go missing - anyone else??

lyndal1838 — Sat, 23 Apr 2016 03:47:33 GMT

Mail both to and from Canada is painfully slow.

Are your buyers allowing enough time for their items to arrive before opening disputes?

If you are sending with full tracking you should be able to see if the item is still in transit and at the very least have seller protection.

Re: Items shipped to Canada regularly go missing - anyone else??

digital*ghost — Sat, 23 Apr 2016 05:01:25 GMT

@jfmgray wrote:
is anyone else exeriencing similar issues?

Yes. 😞

The last few months, shipping to Canada has been very problematic, with extended delivery delays and missing mail.

I have one regular customer, bless her, who messages me constantly about the arrival (or lack thereof) of her orders, it's quite frustrating but at least I can see her packages are taking an average of 4-5 weeks to be delivered (regular large letters on all except one, no tracking, but occasionally the customs number will be tracked on the Canada Post site). Recently, after about 5 or 6 weeks since postage of one of her orders, she messaged to say she still didn't have it, so I refunded and literally 1 hour later she messaged again to say it just got delivered.

Another customer patiently waited 6 weeks, still no item so I re-sent it yesterday - fingers crossed it actually gets there. 😕

Re: Items shipped to Canada regularly go missing - anyone else??

davidc4430 — Sat, 23 Apr 2016 06:24:25 GMT

4 or 5 weeks is what i'd expect if mailing to some third world country where it might end up on the back of a donkey going over the andes mountains not sending to a modern country such as canada.

theres really no excuse in 2016 for a length of time like that other than sea mail.

seems as charges are rising for posting anywhere quality of service being provided is going backwards.

at this rate by 2050 it'll cost a million dollars just to get your item taken over the counter at your local post office and there will be no gaurantee it'll ever get delivered.

Re: Items shipped to Canada regularly go missing - anyone else??

goodthingsforsalerobert — Sat, 23 Apr 2016 07:51:31 GMT

I have an item under dispute and yes its Canada,its been 5 weeks since posting, i wrote to customer explaining Easter was in the middle and would take at least 6 weeks to arrive,fingers crossed No service anymore from any postal service

Re: Items shipped to Canada regularly go missing - anyone else??

asporty — Sat, 23 Apr 2016 23:01:41 GMT

Sadly, for me too

I had two disputes opened from Canada in the last one month. Thankfully one received the package after 5 weeks, and was very understanding about it. I am stalling the other one hoping the package does show up. 5 weeks have passed on that one so far

Re: Items shipped to Canada regularly go missing - anyone else??

chameleon54 — Sat, 23 Apr 2016 23:16:57 GMT

@asporty wrote:
Sadly, for me too

I had two disputes opened from Canada in the last one month. Thankfully one received the package after 5 weeks, and was very understanding about it. I am stalling the other one hoping the package does show up. 5 weeks have passed on that one so far

Sadly me three

Canada is definately the most risky place I send to. Worse than the Baltic states and South America. Its got to be such a problem, I have been excluding Canada from my new listings.

The only country in the world I do this for.

Its a pretty sad indictement on the Canadian postal system when I would rather send to Mexico, Cuba or the Ukrain ahead of Canada !!!!

Re: Items shipped to Canada regularly go missing - anyone else??

jfmgray — Sat, 23 Apr 2016 23:44:02 GMT

Thanks all for your replies - looks like a problem more broadly. I send large letters without tracking so no chance to recover any losses, The last 2 I have refunded after not arriving after 6 weeks

Re: Items shipped to Canada regularly go missing - anyone else??

jfmgray — Mon, 25 Apr 2016 02:35:53 GMT

..and I have another dispute for missing item lodged from Canada this morning. In all 4 recent cases, no contact from buyers before they lodge the dispute. And to make sure I don't end up with defects, I refund all before the date the buyer can escallate, even if the buyer is willing to wait longer - its not worth the risk of a defect. So sadly Canada will now be excluded as a shipping option for me.

Re: Items shipped to Canada regularly go missing - anyone else??

typhoon4u — Mon, 25 Apr 2016 09:06:51 GMT

Rumour has it, Canada Post sought advice from Australia Post late last year on improving efficiency......

Re: Items shipped to Canada regularly go missing - anyone else??

imastawka — Mon, 25 Apr 2016 09:13:14 GMT

Re: Items shipped to Canada regularly go missing - anyone else??

digital*ghost — Mon, 25 Apr 2016 09:16:47 GMT

I had a higher-value order over the weekend from Canada, which I normally would have sent it as a large letter (buyer paid $9 P&H all up), but I'm going to try the economy air mail option @ $15-odd, as the order total isn't quite worth paying $22 for tracked.

Since they occasionally track the CN22 customs number, I'm hoping they'll track the new economy parcel numbers (I've been periodically checking on one sent to the US last week, but no luck on that so far - early days yet, though....maybe). If it does turn up on the Canada Post website, I'll keep postage to Canada open and just use / charge for economy parcels. (I'll update here if anyone's interested to know it it gets tracked - might take a few weeks though ).

Re: Items shipped to Canada regularly go missing - anyone else??

jfmgray — Tue, 26 Apr 2016 07:48:25 GMT

..and yet another today. This is unbelievable - 5 now in the space of a week. None of the UC numbers show up on tracking (not unexpectedly). I queried this on Canada Post's facebook page and they replied that it is not unusual for regular mail to take 6 weeks!~! No reasons why but I have asked for this. Send my very last item to Canada a few days ago and have blocked all future sales until this problem is rectified.

So has anyone actually had an item arrive in Canada since mid March?

Re: Items shipped to Canada regularly go missing - anyone else??

digital*ghost — Tue, 26 Apr 2016 08:50:22 GMT

It's still quite hit and miss for me.

This screenshot shows a CN22 customs number scanned as "processed" and still showing in the main tracking result as "in transit" - the item was posted on the 16th of February, and was eventually delivered not long after this scan event (so about 6 weeks from go to whoah).

This is from a fully tracked package (Pack and track, because it was posted before the changes), and was actually posted on the 31st of March, so this one was delivered in about 3 weeks - all of these were going to the same customer, and this one arrived a week before a normal letter, that was posted two weeks earlier on the 15th of March, so again 6 weeks for the untracked one 😞 ).

Re: Items shipped to Canada regularly go missing - anyone else??

pearlvintagejewellery — Tue, 26 Apr 2016 09:07:38 GMT

I got hit with a item not received today and told the reason was that I was a Scammer. Charming! The package was sent on 30th March as registered post as you cant insure items to Canada (no wonder). This makes three out of three for my last packages to this country and like other sellers I am now pulling the pin on them as well. I have uploaded the postage receipt as there still was one then and a copy of my complaint to Auspost today re missing parcel. I doubt it will make any difference though as the buyer thinks I am a thief.

I dont understand the new system. I sent one fully insured today via the new Economy mail. I filled in the new form that doesnt have any reference number and received back a white post office receipt showing payment and a UA number that doesnt show on the USPS website (previously insured mail did). It doesnt have the name and address of the buyer so how will this hold up with Paypal and Ebay disputes for non receipt.

Re: Items shipped to Canada regularly go missing - anyone else??

tabbietabbie55 — Sat, 30 Apr 2016 03:35:32 GMT

Has anyones packages now shown up in Canada and did they make it on to Canada Post tracking. I have a registered one that was sent a month ago. So far not trackable or delivered. Buyer refuses to listen to any excuses even though provided with a scan of postal receipt.

Re: Items shipped to Canada regularly go missing - anyone else??

curraone — Sat, 30 Apr 2016 04:03:00 GMT

@digital*ghost wrote:
It's still quite hit and miss for me.

This screenshot shows a CN22 customs number scanned as "processed" and still showing in the main tracking result as "in transit" - the item was posted on the 16th of February, and was eventually delivered not long after this scan event (so about 6 weeks from go to whoah).

Which tracking site do you use to get this result, please? Looks like I've got a missing parcel to Canada too. 😞

Re: Items shipped to Canada regularly go missing - anyone else??

digital*ghost — Sat, 30 Apr 2016 04:49:49 GMT

@curraone wrote:

Which tracking site do you use to get this result, please? Looks like I've got a missing parcel to Canada too. 😞

Just the Canada Post website - the have a summary at the top (the green progress bar), and then full details underneath, if the barcode has been scanned at any point.

https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e2s1 (the website can take a long time to load for me).

My economy air mail parcel hasn't made an appearance as yet, but I just checked the CN22 customs number for an untracked large letter posted to Canada on the 7th of April, and surprisingly got this, so there is hope some will be tracked:

Re: Items shipped to Canada regularly go missing - anyone else??

tabbietabbie55 — Sat, 30 Apr 2016 04:51:35 GMT

Goodness, I havent even gotten that far. I assume it is still in Customs somewhere and am hoping it is scanned by Canada Post but not holding my breath. If eventually scanned at least I have some hope in my appeal to Ebay to return my funds. Even though no decision has been made yet I am of course betting on the fact that the buyer will win their claim even though scan of receipt etc uploaded.