topic How is everyone going with defects in Selling

How is everyone going with defects

harley_babes_hoard — Thu, 05 May 2016 07:18:55 GMT

Just wondering how everyone is going managing their defects. Has it been an improvement or the pits since the new requirements came into effect?

Re: How is everyone going with defects

*tippy*toes* — Thu, 05 May 2016 08:24:10 GMT

0% on all 3 accounts. I truly think my 5 day handling time has helped. All tracked items have arrived before the first estimate date I still post same or next day, very rarely 2 days). I can only assume the untracked ones are the same.

Re: How is everyone going with defects

mbselections00 — Thu, 05 May 2016 08:43:44 GMT

Touch wood, so far so good. Had one early in the piece that took forever and many many emails & phone calls to have removed and was concerned that's the way the future would be, but fortunately haven't had one since Fingers crossed.

That said, I only took particular notice today, Feedback has really dropped off - can't help but wonder if buyers choose to leave no feedback, rather than lie when asked the question ?? Perhaps they don't realise they can just leave the answer blank ?

How's it been going for you ?

Re: How is everyone going with defects

davewil1964 — Thu, 05 May 2016 08:50:35 GMT

0%. Until mid-September every (rare) feedback ups the allowable limit.

I live in hope that letting buyers in the sticks know that a 'No' to received by <date> is an automatic defect will continue working.

Re: How is everyone going with defects

pennyforum14 — Thu, 05 May 2016 10:26:28 GMT

I have just switched both my stores back to 1 day handling as a trial. I want to see

a) if my sales improve (they have tanked over the last couple of months, coincidentally around the same time I switched to 5 day handling) and

b) if it results in defects.

Early days yet, so no change to the 0 defects, however sales are definitely up marginally for the first few days of May, so we will see.

Re: How is everyone going with defects

bakeandfry — Thu, 05 May 2016 11:27:55 GMT

Im at 0%, hope you are doing good Harley.

Re: How is everyone going with defects

jfmgray — Thu, 05 May 2016 11:38:11 GMT

Zero. Kept my handling time at 1 day and I send a note to each domestic buyer about the late shipment feedback nonsence which has worked. Has a few international late shipment defects but eBay removed these. Sales have been very strong since July 2015.

Re: How is everyone going with defects

justcruising48 — Thu, 05 May 2016 13:35:22 GMT

I do not usually check but wow a big 5.07 defect on shipping for me and I post the same or next day! Think I will have to start posting day before an item sells lol. I have changed from 1 day to 2 now so maybe that will help.

Re: How is everyone going with defects

davidc4430 — Thu, 05 May 2016 19:14:49 GMT

no defects so far. set my handling time to the max 3 days.

Re: How is everyone going with defects

clarry100 — Thu, 05 May 2016 19:41:18 GMT

We set our handling time up to 3-days to combat this.
Do far we have one defect on each of our two stores.
One of those was for an item Australia Post lost. The other is a defect from October last year before the new system came into effect.
EBay say they can't remove that one because it's more than 90-days old but agreed it should not be there.
The other... what we do now is explain to the buyer when an item is lost that giving a NO answer issues us with an automatic defect and would they mind leaving that question unanswered. So far that seems to be working.
In the main our positive feedback comments about fast postage have increased since it seems all our large letter items are arriving before the eBay estimated delivery date due to the fact that we still post on the same day as the order is paid.
We can't attribute any loss in sales to the increase in handling time. It's normally slow this time of year for us.

Re: How is everyone going with defects

lane-ends — Thu, 05 May 2016 22:44:04 GMT

No recent ones only previous carry overs. kept handling at one day but have 90% of parcels handed over counter for lodgemnet scan now. PO allows me to drop and go rather than queue for a receipt. So some added inconvience, but buyers now get full tracking 90% of the time. Which I guess is what Ebay are pushing for.

In reality it means buyers items are shipped next day instead of next post.

Re: How is everyone going with defects

curraone — Thu, 05 May 2016 23:38:39 GMT

Wish I hadn't seen this post Thought I was doing okay, usually just check the stars and all 5s, so all good.

But no - I find I have 2 defects for delayed delivery.

One initiated by the carrier - carrier reports late delivery - what's with that? Australia Post self-reports their slow delivery and I get a defect? That was for WA - where I made the mistake of just putting in the red box - even tho I had an ebay postage label - there seems to be no scanning whatsoever, and the parce took from 28 Nov to 16 Jan to arrive. !!!

The other was reported by the buyer - CANADA of course, posted 10 March - ebay estimated 4 April - arrived 12 April.

So all I can do now, is follow others and block Canada. No point in trying to reason with the buyer when I didn't even know it hadn't arrived - hate buyers who leave defects without emailing you first.

Just keep muddling along I guess.

Re: How is everyone going with defects

babyzeeonline — Fri, 06 May 2016 01:58:01 GMT

Only 1 defect so far on late shipment in October 2015, but I've since added on to my listings that I live in rural Australia, so the timing eBay provides is inaccurate. All my listings tell buyers to wait between 5 - 10 workings days and to make it simplistic for them to add 2 weeks from the date they've purchased.

Handling time listed is 1 business day, although most gets sent on the same day if it's before 2pm.

Re: How is everyone going with defects

davidc4430 — Fri, 06 May 2016 02:01:14 GMT

you should increase your posting time to 3 days. but still mail as you have been. gives you a little more wriggle room.

Re: How is everyone going with defects

babyzeeonline — Fri, 06 May 2016 02:11:16 GMT

does that then take away the Get It Fast option and Premium Service? I could be wrong, but I thought it does.

Re: How is everyone going with defects

pennyforum14 — Fri, 06 May 2016 03:11:59 GMT

"Carrier reported late delivery" simply means the tracking showed the item arrived after eBay's estimated delivery date and there was no tracking event showing for lodgement within your handling time.

"Buyer reported late delivery" simply means the buyer ticked no to the question "did the item arrive before....".

Neither inolves any malicious intent on the part of carrier or buyer. The carrier is not actually involved at all, it's just the tracking on their site that is referenced. The buyer simply gave a truthful answer, no blame should be applied to them for that, honest buyers should be valued.

Re: How is everyone going with defects

clarry100 — Fri, 06 May 2016 03:28:25 GMT

@babyzeeonline wrote:
does that then take away the Get It Fast option and Premium Service? I could be wrong, but I thought it does.

Yes it does.

We pushed our handling time out to 3-days to combat these silly ebay estimates.

So far its working and we have not been able to notice and lack of sales due to doing this and the loss of the little badges.

We are getting far more feedback comments now that compliment us on our fast shipping because things are arriving before the ebay estimates.

So based on that my advice would be to go out to 3-days handling time.

Re: How is everyone going with defects

babyzeeonline — Fri, 06 May 2016 03:38:21 GMT

Might have to weigh those options out for us, as we've got a strong competitor (lol, I'm sure many others do as well), not sure if we should remove those features or not. I do appreciate the advice and heads up!

Re: How is everyone going with defects

curraone — Fri, 06 May 2016 04:48:47 GMT

@pennyforum14 wrote:
"Carrier reported late delivery" simply means the tracking showed the item arrived after eBay's estimated delivery date and there was no tracking event showing for lodgement within your handling time.

Neither inolves any malicious intent on the part of carrier or buyer. The carrier is not actually involved at all, it's just the tracking on their site that is referenced.

But this is my point - there was no tracking at all. So why does the automated thingy decide it was late?

Re: How is everyone going with defects

curraone — Fri, 06 May 2016 05:25:03 GMT

Wait - hold the bus - Australia Post have provided me with an email with validated tracking.

Good news, right?

No, because it was more than 90 days ago - ebay advises that you must appeal a defect within 90 days.

Oh well.

Just a heads up for everyone to keep an eye on this seller dashboard defect thing - they can sneak up on you.