topic Re: Incorrect Post Fees Showing on ebay site in Selling

Incorrect Post Fees Showing on ebay site

character_parties_aus — Fri, 06 May 2016 09:13:02 GMT

I have seen a number of my listing and a number of other peoples listings in search that are 'free' post showing as significant post fees and then when you click into the listing the post fee is correct. I am not sure what it is eventually charged at!

I have not contacted ebay about this.

An example is to search 'Jurassic World Party Stickers' find my listings some charging $10 post when they are free!

Why is this happening?

Not contacting ebay as well honestly what's the point?

Re: Incorrect Post Fees Showing on ebay site

curraone — Fri, 06 May 2016 09:15:23 GMT

I'm sorry, I don't understand what you mean.

Re: Incorrect Post Fees Showing on ebay site

character_parties_aus — Fri, 06 May 2016 09:19:31 GMT

It means that I am offering free post but ebay is displaying my post as 'for example' $10 but when you click into the listing it displays as free post.

Use my example above and see what happens or maybe it's just me!

Re: Incorrect Post Fees Showing on ebay site

imastawka — Fri, 06 May 2016 09:22:48 GMT

You're right.

Gallery shows as $10 post, but free post in the listing

I know you don't want to, but you'll have to get in touch with ebay

Re: Incorrect Post Fees Showing on ebay site

davidc4430 — Fri, 06 May 2016 09:40:01 GMT

the listing i'm looking at says $10 postage in the main list but when i open the actual listing its showing free c&c wich isnt available to me.

under postage, its got free standard delivery.

$10 is for express delivery.

seems like another glitch on a friday.

Re: Incorrect Post Fees Showing on ebay site

lyndal1838 — Fri, 06 May 2016 09:44:04 GMT

It is all showing as Free postage to me...from a general search to a specific search of your shop.

Don't worry about it till later tonight when the gremlins go to bed.

Re: Incorrect Post Fees Showing on ebay site

davewil1964 — Fri, 06 May 2016 09:46:23 GMT

Apparently a second, costed, option is now showing when the basic postage is 'free'. I don't know if it a permanent thing, only for those with postage policies (do you have them, OP), or simply Friday.

If I was the OP I wouldn't bother offering express at $10 extra as there is NO express service that costs that much over standard.

Re: Incorrect Post Fees Showing on ebay site

davewil1964 — Fri, 06 May 2016 09:52:33 GMT

The only ones I found on the first page (BM) with $10 postage had $10 standard postage and $20 express. All the rest were 'free' through various amounts ($2.38 springs to mind).

So maybe maintenance has been through your listings and they are back to normal.

I stand by my comment about $10 for express, though.

Re: Incorrect Post Fees Showing on ebay site

character_parties_aus — Fri, 06 May 2016 10:07:50 GMT

Thanks for all your replies. I will wait until the morning although I saw it on a competitor listing yesterday.

I cannnot understand wnhy eBay would **bleep**ise their own sales?

Plain odd!

Re: Incorrect Post Fees Showing on ebay site

character_parties_aus — Fri, 06 May 2016 10:09:22 GMT

There is when you use eparcel and express post can be as low as $7 or as high as $12

Re: Incorrect Post Fees Showing on ebay site

kopenhagen5 — Fri, 06 May 2016 10:41:26 GMT

I see free post in both searches and listing. Maybe it's fixed itself.

Re: Incorrect Post Fees Showing on ebay site

bakeandfry — Fri, 06 May 2016 12:25:40 GMT

I have seen this more and more lately, looked at a listing for $29.99 and $80.03 post cost, opened it up and it changed to "free post'.
Thought it was a glitch

Re: Incorrect Post Fees Showing on ebay site

digital*ghost — Fri, 06 May 2016 14:39:26 GMT

@davewil1964 wrote:

If I was the OP I wouldn't bother offering express at $10 extra as there is NO express service that costs that much over standard.

Depends on the item (I'm speaking in general terms, and replying to the categoric statement, rather than speaking in the context of the OP's items, because I haven't even looked at those).

One of my items, for example, can post for $2 standard, but costs $10.20 express due to restrictions on what can be sent as an express large letter. It's not a $10 difference in postage costs, granted, but would be close to it once all (actual and additional) costs are added.

Re: Incorrect Post Fees Showing on ebay site

curraone — Fri, 06 May 2016 22:27:31 GMT

yes, now I see it - Tinkerbell for instance - shows $10 postage when it's actually free. And it is now Saturday. I think you will have to bite the bullet, and ring ebay

Re: Incorrect Post Fees Showing on ebay site

samjess54 — Fri, 06 May 2016 22:49:09 GMT

Item# 331799027285 (Truly Alice.....) is showing $10 postage but in the description you have "Flat Rate Standard Post $12 on the listing for one item or as many as you like. Express Post $20 flat rate.

Haven't looked at any other listings - not sure if this is the glitch you mention, a listing error on your part or a combination of both.

Re: Incorrect Post Fees Showing on ebay site

wontthatone8 — Sun, 08 May 2016 02:26:21 GMT

Hello,

My wife is having the same problem. All her items are free post, but she also offers other options such as Express and Signed For for which the buyer has to pay. A number of her listings, not all. she has about 350, show postage as $8.50 eg when in actual fact the item description shows free standard postage within Australia. For some reason on some listings, ebay are picking up that she offers other postal options that need to be paid for and are putting this in the banner, so it is negating the fact that she is offering free standard postage. She has contacted ebay-still waiting for the gurus to get back to her.

wontthatone8

Re: Incorrect Post Fees Showing on ebay site

curraone — Sun, 08 May 2016 02:46:32 GMT

if this is happening - IMO it would be better to amend all listings to just say standard postage FREE>

Do not have any other options in postage.

If you really want, you could add in the text description - "express or signature on delivery available at extra cost "

Re: Incorrect Post Fees Showing on ebay site

amore_gwapa — Tue, 10 May 2016 06:05:33 GMT

This has been happened since last week, I rang ebay 2 times and got the same answer, they are working on it..... and removed the express option didn't help at all, I tried that, the problem still there, for me, it happened randomly, not always the same listing, it changed to other listing when doing the new search.

And new thing just came up today, some of my listings shown "postage not specified"

Oh well, another from ebay...you gotta love it .....

Re: Incorrect Post Fees Showing on ebay site

northern_4x4 — Tue, 10 May 2016 00:10:10 GMT

I'm having the exact same issue.

Type in the part number 252402X901, my item comes up with $9 postage, which is my express post cost. You click on the item and its show free postage. Which it should be. And its happened on numerous listings of mine. No wonder I've gone quiet with sales.

Very frustrating.

I might have to ring eBay too now.

Re: Incorrect Post Fees Showing on ebay site

northern_4x4 — Tue, 10 May 2016 02:29:01 GMT

Dunno what eBay are up to... I just checked this part number and now it doesn't show the $9 post it did before....