topic No send invoice. in Selling

No send invoice.

*stuff*books* — Sun, 22 May 2016 09:27:20 GMT

Now I don't have the send invoice option,just this?

So does that mean I can't send a combined invoice when I sell multiple items to the one buyer?

If I use the Print address option I get this below,(which is totally useless to me).

Invoice and address labels
Address labels and invoice / packing slip
Invoice / Packing slip
Address labels
1 label per page2 labels per page
Invoice for your own records
All (address label, invoice / packing slip, invoice for your own records)

Re: No send invoice.

kopenhagen5 — Sun, 22 May 2016 09:36:06 GMT

It appears it's been paid, is that correct?

Re: No send invoice.

davidc4430 — Sun, 22 May 2016 09:37:51 GMT

what browser are you using?

i had problems with internet explorer so i switched to google chrome. took a while to get used to but it does work better.

Re: No send invoice.

jensmanchester-australia — Sun, 22 May 2016 10:12:21 GMT

I am using Firefox and was just able to send an invoice as per usual.

Re: No send invoice.

*stuff*books* — Sun, 22 May 2016 11:13:34 GMT

It is now(it took a while for the notification to appear).

But I thought I had an option where I could resend the invoice even after it was paid so that I could combine and refund the

extra postage.

Hopefully I'm wrong but?

I use Google for this account and Firefox for the other one.

Re: No send invoice.

kopenhagen5 — Sun, 22 May 2016 11:48:30 GMT

No, once paid send invoice disappears.

If they paid via PayPal, you can log into PayPal and do a part refund for the postage discount.

Might be an idea to add in the description for buyers to wait for an invoice on multiple purchases for a postage discount.

(If you haven't already)

Re: No send invoice.

crowsman53 — Mon, 23 May 2016 08:13:31 GMT

@kopenhagen5 wrote:
No, once paid send invoice disappears.
If they paid via PayPal, you can log into PayPal and do a part refund for the postage discount.

Might be an idea to add in the description for buyers to wait for an invoice on multiple purchases for a postage discount.
(If you haven't already)

That would be great If Buyers would read the description I have had 1 buyer time and time again who pays for each irem sepatety I have even messaged him to wait for me to send an Invoice but he doesn't. I have refunder him the difference in Postage Costs via Paypal and he doesn't claim the Payment. I have 2 Payments waiting to be claimed for almost 3 weeks. He/She is a great buyer and now I just send his/her Items as 1 package and dont even bother sending Partical Refund any more.

Re: No send invoice.

*stuff*books* — Mon, 23 May 2016 08:23:42 GMT

Thanks for clarifying.

I have done the PP thing before and include a bit about combined postage in my description when I have similar items.

I've also added it in the Sellers payment instructions section,(so that it shows all the time).

Re: No send invoice.

mbselections00 — Mon, 23 May 2016 08:56:49 GMT

@*stuff*books* wrote:
Thanks for clarifying.

I have done the PP thing before and include a bit about combined postage in my description when I have similar items.

I've also added it in the Sellers payment instructions section,(so that it shows all the time).

I do the same thing and have even added an extra pic in photos for those who don't read !! But it seems most don't even look at all the pics !! Unbelievable !!

I copped a 4Star rating the other day I'm 99% sure from the timing, from a buyer who bought and paid for 2 things separately - I messaged, blah, blah, blah and when they didn't respond, sent an extra item and messaged again saying as they hadn't responded within 24hrs, rather than delay posting I included an extra item & sent priority as compensation - and for that they dinged my stars - nice one !! Can't please everyone I guess . . . . . .

Re: No send invoice.

davewil1964 — Mon, 23 May 2016 09:32:45 GMT

Wait another day or so and you will be able to see who it was.

Then take appropriate action. Buyers only get one chance at stuffing me around. NPB - blocked; ding stars for no reason - blocked; defect - blocked.

Re: No send invoice.

*tippy*toes* — Mon, 23 May 2016 12:13:56 GMT

I do pretty much the same. I describe all my items accurately, including any faults, or what buyers may perceive as faults, so there is no excuse for dinged stars. The funny thing with the stars is, so many buyers still don't know that a seller can see who gave what stars.

I had a buyer a few weeks back give me 3 stars for everything, with raving good positive feedback. There was nothing wrong with the description, nothing wrong with communication (I'd sent a message asking that they not pay until they'd finished buying when I could see they'd bid on other items), postage cost was consistant for 4 items and despite having a 5 day handling time, I posted the same day as payment.

That burnt me a bit, so I sent them a message asking if there was anything wrong that they'd trashed my stars. They replied that they didn't know sellers could see who gave what stars and that they give 3 stars for everything, regardless of how good the item and service were. I told them that wasn't the case and they could find themselves blocked from a lot of sellers for that attitude. They thanked me for letting them know and said they look forward to buying more stuff.

Sorry, ain't gunna happen. They were already on all 3 blocked lists, so they can try all they like.

Re: No send invoice.

mbselections00 — Mon, 23 May 2016 15:05:16 GMT

I am really stupid - with the ~~new~~ late shipping defect system I haven't been as concerned about dinged stars and had totally forgotten we could still actually see who the culprit is , but I hate when you offer the opportunity for combined post & it is totally ignored, then you cop less than 5 stars for postage costs. And just to rub salt into the wound, the same day I got a message from eBay suggesting I should consider offering Fast & Free !! Yeah, whatever That ain't gunna happen either !!

Re: No send invoice.

digital*ghost — Mon, 23 May 2016 15:21:50 GMT

How do you still check who left a low star? I've only got the old school DSR report now, which shows a count of all stars for each rating etc, but is a lengthy process to determine anything at all. >_>

Re: No send invoice.

mbselections00 — Mon, 23 May 2016 15:35:19 GMT

Aaah, now I have to fess up - I forget, so was going to go on a witch hunt (if I could be bothered, lol). Somewhere, ages ago it was discussed here on the boards - I wonder would Dave know . . . . . .

Re: No send invoice.

davidc4430 — Mon, 23 May 2016 20:24:55 GMT

its anoying that buyers just expect postage reductions when buying multiple items. if you buy 3 seperate items each listed with the cost to post you are agreeing to that total.

if a seller is a good seller they will offer a reduction as its possible to pack items together therefore getting a lower cost to post.

but i dislike the attitude 'i buy 3 items i want post reduction'

refunds/reductions should be a sellers decision and should they decide they dont want to reduce the price thats up to them.

to be given a kick because you dont reduce the post cost shouldnt be allowed.

of course i know if we wern't compelled to reduce charges most wouldn't, i would but i treat buyers like i would want to be treated.

i'm very suprised at how many buyers who ive refunded overcharges to don't even say thank you.

we dont get a gold star because we buy new boxes and bubble wrap ect

we get the same treatment as sellers who use old tatty boxes with second hand bubblewrap.

for me to use a used box/bubblewrap i inspect both and they must be as good as new except the box might have labels and tape from previous use.

Re: No send invoice.

davewil1964 — Tue, 24 May 2016 07:37:27 GMT

It's something along the lines of running a report (if the report is still available) with 10 transactions you KNOW are 5-star. Then swapping one out and another in until the report shows a drop. It is fairly time consuming, I believe, as it takes/took a while to generate each report.

I can't remember who posted the method, I just remember it was possible when the old, old defect system was in place.

Re: No send invoice.

*tippy*toes* — Tue, 24 May 2016 08:13:55 GMT

Generating the report doesn't take long. What takes the time is finding those 10 transactions with 5 stars. If you use 10 and it doesn't show 5 stars, you have to scrap that 10 because you don't know which one was dodgy. The numbers also expire after about 14 months from sale, so then you have to go and find a new 10. I check every feedback before leaving feedback for the buyer.

Re: No send invoice.

digital*ghost — Tue, 24 May 2016 08:38:51 GMT

Ahhhh.... Drat, I got my hopes up for a minute.

I know how to do it the old way with running reports, and have done it that way in the past, but now most of my items have multiple quantities, so it could take me hours to try and figure out just one star, since I'd first have to narrow it down to an item, then a specific date.

If they were still defects I might be miffed enough to try, but since they're not I'll just avoid looking at DSRs all together.