topic Re: Where are the SMPro reports? in Selling

Where are the SMPro reports?

jellybirddesigns — Wed, 08 Jun 2016 02:57:06 GMT

I used to be able to download the SMPro monthly reports. Now I can't seem to find them.

Have they moved?

When I go to my seller dashboard under "Sales Reports" it tell me I'm not subscribed?

Re: Where are the SMPro reports?

digital*ghost — Wed, 08 Jun 2016 05:36:03 GMT

Check your subscriptions as you may need to resubscribe - I'm pretty sure I've had to in the past.

Re: Where are the SMPro reports?

jfmgray — Wed, 08 Jun 2016 08:36:58 GMT

Mine are still there - under Subscriptions

Re: Where are the SMPro reports?

thecatspjs — Wed, 08 Jun 2016 09:34:33 GMT

You need to resubscribe every now and then - from time to time you may get a reminder but not always ( i did actually get a reminder to my email bout two weeks ago that i needed to resubscribe or my token would expire)

Re: Where are the SMPro reports?

jellybirddesigns — Wed, 08 Jun 2016 09:47:33 GMT

I've just discovered that in Ebay's convoluted world, nothing is ever, ever, ever straightforward.

Tried going to Sales Reports subscriptions it keep telling me to sign up for $6.99 per month even though I have SMPro.

After 30 minutes of more searching I finally found the answer.

I used to click on the "Sales Reports" link in the Seller Dashboard.

Now, I have to look at my SMPro Summary and click on "Reporting".

This then takes me to a screen where I can choose the month and download.

So:

"Sales Reports" in Seller Dashboard - not working

"Reporting" in SMPro - working

So dumb.