topic Re: Why would a post office.... in Selling

Why would a post office....

punch*drunk — Wed, 18 Jul 2012 06:31:59 GMT

....hold onto a parcel for a week when it was obviously delivered there by mistake?

It is correctly addressed with my town and postcode, but they still scanned it in at the wrong post office, wrong town, wrong postcode and then hung onto it for a week before deciding to put it back into the post so it could continue its, rather long, journey to me.

I wish the sender had let me know it had tracking, I could have gone and picked it up last week.

Re: Why would a post office....

***super_nova*** — Wed, 18 Jul 2012 06:49:47 GMT

Either it was a mistake; junior staff member did not know what to do, stuck it on shelf and forgot about it. Or there is a sad little person who enjoyed the feeling of momentary power over your parcel.

I would call the AP help line and complain. 🙂

Re: Why would a post office....

thebraff — Wed, 18 Jul 2012 06:52:38 GMT

I would put in a complaint too.

Re: Why would a post office....

punch*drunk — Wed, 18 Jul 2012 07:17:15 GMT

Yeah, maybe I should make a complaint.

Neither my post office or the one it was deivered to have mail delivery services. Everyone in both towns has to collect their mail from the post office. So they scanned it in and just sat it there, its not like they could even card it for someone to collect? It looks like its been through the wringer a few times too, maybe they used it as a football or something?

Re: Why would a post office....

2106greencat — Wed, 18 Jul 2012 08:08:10 GMT

Punch - they would not have used it as a football........unless of course it was marked 'fragile' :^O

Re: Why would a post office....

freightcar2009 — Wed, 18 Jul 2012 09:35:49 GMT

Yea if it is marked fragile then they would use it for a lot worse!

Re: Why would a post office....

thesoulyearns — Wed, 18 Jul 2012 11:39:49 GMT

I recently bought an item that was sent by Registered post and was given the final notice to pick it up before it was sent back overseas. I've bought a few things registered in the past and given the appropriate notice but it seems I wasn't this time or simply didn't notice the previous two slips, which I've noticed every other time.

For registered posts in the future, I'll be checking with the post office after a couple of weeks from the buy time to see if they have anything for me, incase another slip goes missing.

Re: Why would a post office....

australiapoststore — Thu, 19 Jul 2012 06:19:42 GMT

Hi Punch,

That is terrible! I'm so sorry. The Post Office should have taken much more care when checking and scanning their incoming parcels.

If you haven't contacted us about this yet, I would highly recommend it so we can take the matter up with the Post Office to ensure it doesn't happen to anyone else.

Alice

Re: Why would a post office....

yodablu — Thu, 19 Jul 2012 07:34:21 GMT

I had a problem with AP lately also. I was returning an item that was not as described my sister. I sent it using my click & send account so she had a tracking number. After 8 days my sister contacted the seller about her refund...parcel had not been delivered so I check on AP website which showed parcel was at sellers p.o. box waiting for collection, emailed the seller & let her know.

2 days later seller emailed back saying she had checked p.o.box twice, no card no parcel. Rang AP this time & they confimed item was there. Emailed seller again to say it was there.

Next day seller says still not there. Rang AP again explained seller had been there numerous times but no card or parcel. Was starting to get really annoyed by this time, especially after telling my sister click & send was the safest way to sent.

Rang AP again told them I sent item with signature delivery. They told me the tracking number was not signature delivery, I agued with them that it WAS signature. to cut a long story short the parcel was at the post office sitting in the wrong section & they had forgotten to put a card in the sellers p.o box.

I wonder how long it would have sat there before it was sent to there auction centre to sell off.

Re: Why would a post office....

yodablu — Thu, 19 Jul 2012 07:35:30 GMT

FOR my sister that should have read

Re: Why would a post office....

koalablue12 — Thu, 19 Jul 2012 08:10:36 GMT

Had me wondering there for a minute yodablu - thought I had found a way to get rid of my annoying sibling!!! ebay - who would have thought:^O

Re: Why would a post office....

dmh160161 — Tue, 24 Jul 2012 00:00:34 GMT

I had an email this morning from a buyer asking where her item was. She had paid late afternoon of 10/7/12 and it is now 24/7/12, and she was disgusted in the very very slow service I offered. I emailed back apologising for delay, and telling her I posted her item on 11/7/12 (quick turnaround), used click and send with tracking which is showing on her purchase, and the website showed it scanned on morning of 12/7/12, and in transit on 23/7/12, nothing in between, has it been sitting on a shelf in a post office somewhere, waiting to be found and sent on. She lives in WA and I am in Qld, but this seems a long time to be in transit. I will no doubt get a neutral or negative from this buyer over something I can't control, by the tone of her email. I am not sure how long it usually takes to travel this far, and buyer did not ask for express. I don't usually have delivery problems, most arrive in great time. think it is fair to be rated on a slow mail service.

Re: Why would a post office....

australiapoststore — Tue, 24 Jul 2012 00:12:07 GMT

Hi dmh61

Depending on where in QLD you are and where in WA your customer is, this could well be within the usual delivery timeframe as all non-express parcels are transported by road, which can take quite some time between more remote areas of these states.

If you let me know the postcodes it is going between I'd be happy to let you know what the "usual" timeframe would be.

Alice

Re: Why would a post office....

rumplebear1951 — Tue, 24 Jul 2012 01:31:58 GMT

punch*drunk I wouldn't hold my breath waiting for a result if you do decide to waste your time and put in a complaint.

On March 6th I ordered some items waited almost three weeks before I contacted the seller...not an ebay seller btw.

My parcel had been returned to sender, even though it was correctly addressed...the seller sent me a scan of the envelope to show this was so.

We both contacted AP and she was advised to resend BUT they could not guarantee that it would get to me..

Well..it was returned to sender again...by this time both the seller and I were ready to tear strips off AP.

I rang the delivery centre and told them that perhaps the sorter was putting it in the wrong post persons bag...my street name is very similar to another street approx 5k away.

We both complained again and were told that we would receive an email within TEN working says with the result of their investigation.

The seller eventually at my suggestion sent the item to my sons address, in the same delivery area, it arrived in 24 hrs.

That was mid April...with followup complaints every two weeks ....to this day I have not received any communication from AP...good thing I didn't hold my breath...I would be long dead now.

The seller lives less than 50k from my address in a major Victorian city.

If you advise me to complain again Alice I will seriously go and bang my head against the wall...might hurt but at least I would get a result...even if it was only a headache.

Re: Why would a post office....

australiapoststore — Tue, 24 Jul 2012 02:51:06 GMT

Wow rumplebear that sounds extremely odd. While our investigation staff are a little behind, they are definitely not that behind!

If you have any of the complaint reference numbers I'll have a look and see what's going on.

Alice

Re: Why would a post office....

thecatspjs — Tue, 24 Jul 2012 03:59:26 GMT

I can vouch that the investigation team are are little out of touch.

Paid for click and send tracking with sig - sent - not received - requested investigation a couple of weeks ago. Letter received today from Aust Post apology - etc etc and the following line

"the service that you have chosen does not require a signature on delivery"

On ringing Aust Post got the same "sorry but your parcel was sent regular according to the system" - request to speak to team leader - investigation reopened.

I have just had to send through all the click and send documentation to show Aust Post that signature was paid for and processed using one of Aust Posts own systems.

Great investigation - that must have been !! the team apparantely have no way of identifying that a parcel is even sent and paid for with one of their own on-line systems.

Further, I had to forward scans of the Click and Send information to them - when I would have expected them to contact the Click and Send team for verification, which would have been a tad more appropriate given the errors to date.

Re: Why would a post office....

a_beautiful_room — Tue, 24 Jul 2012 04:37:04 GMT

Well I rang Australia Post to change my account address and get a balance so that I could make a payment, as we had moved home and I was concerned that the invoice may have been missed in the move.

I was on the phone for 20 minutes to some utter ding a ling, who didn't have a clue and could not handle this so-simple request, so I fired off an email of complaint. I was livid! As if your time isn't precious enough without being stuck on the phone to some clueless employee who couldn't even perform a basic request.

The next day I got a phone call from someone in the complaints office who fixed me up so quickly, politely, courteously, and was extremely efficient. I was still pretty cross and gave it to her both barrels, and I have to admit, she probably didn't care, but she sure made all of the right noises, and I felt heard.

My only beef was that she was fixated on knowing the person's name that I spoke to .. which just makes me so mad. Australia Post and all of these big companies set up these call centres to discourage the personal relationship experience, and make it an out-sourced department, but when push comes to shove they want the name of the person on the telephone. So memo to AP: if you want us to have a relationship with your staff and to get to know their names, then don't open a call centre where everyone is just an annonymous voice on the phone with a script.

But otherwise, a bouquet 🙂

Re: Why would a post office....

rumplebear1951 — Tue, 24 Jul 2012 05:02:20 GMT

Thank you for the offer Alice but I am through wasting my time and getting nowhere.

I can tell you what is going on in a nutshell...absolutely nothing.

I have my item now BUT if it ever happens again...that a correctly addressed article is returned to sender I will be by-passing the complaints department and going straight to the ombudsman.

Re: Why would a post office....

australiapoststore — Tue, 24 Jul 2012 05:45:31 GMT

That's terrible beautiful room 😞 For future reference, to avoid waiting on the phone and getting no-where, you can change your address details and check the balance on your Charge Account with your Credit Manager whose direct contact details can be found in the upper right of you monthly invoices.

Alice

Re: Why would a post office....

australiapoststore — Tue, 24 Jul 2012 05:46:28 GMT

I can understand that rumplebear. Hopefully it won't come to that for you.

Alice