topic Re: Does return dispute time out? in Selling

Does return dispute time out?

jellybirddesigns — Tue, 14 Jun 2016 00:05:35 GMT

On the 2nd of June I accepted a return from an overseas customer who put in an SNAD dispute but did not comunicate any further other than to say she was returning it and to please refund her.

I am still awaiting its return.

My question is this - is there a time limit on getting items back?

In other words will the resolution time out after 30 days or whatever.

She has not included any tracking.

Re: Does return dispute time out?

queenslander-one — Tue, 14 Jun 2016 05:49:53 GMT

I had one Buyer say returning an item in January never sent the item back. Fine I thought nothing returned so no Defect, after over a month I checked my summary. Yes I have a defect for a returned item. Contacted customer service (Or lack of Service) and advised will dissappear as no trace of item being returned to me shown. Given up complaining about the defect after 7 "talks" to C S Experts!!!!!!!!!!!!! Defect still showing.

Good luck with yours.

Re: Does return dispute time out?

clarry100 — Tue, 14 Jun 2016 06:07:44 GMT

We had a INR case raised against us a little while back. It was for a non tracked large letter.

The buyer did not respond nor did they escalate the case. Perhaps the item turned up and they just never bothered to come back.

I got on the phone to ebay about it who said it should close after 30-days with no defect to us.

30-days came and went with nothing happening so I called ebay again.

They said they would pass it to their technical team as it should have closed.

About day #35 it closed and we got no defect for it.