topic Re: Primary Postal Address in Selling

Primary Postal Address

coalitionbrands — Tue, 07 Apr 2015 04:01:21 GMT

I've had a number of transactions over the past couple of weeks where the buyer has sent a message saying they are unable to pay and have received a note from eBay saying the 'seller won't send the item to your primary postal address'.

All of our listings are available Australia wide. I contacted eBay and they could see nothing wrong with the checkout process or postage policy on our listings.

Has anyone else has this problem and found a solution?

Re: Primary Postal Address

go-tazz — Tue, 07 Apr 2015 04:31:08 GMT

One of the ways that happens is if you send by courier and they only have a Post Office box,(a courier

can't deliver to a PO box).

Others are probably courier related as well,eg: outside a "zone",not accessible via courier,etc.

Re: Primary Postal Address

coalitionbrands — Tue, 07 Apr 2015 23:25:08 GMT

Thanks for your reply, we send all our packages by Aus Post and this particular address is not a PO Box. A mystery.

Re: Primary Postal Address

jensmanchester-australia — Tue, 07 Apr 2015 23:31:04 GMT

It is glitch which pops up every so often for some reason. Often it happens when the last item on a multiple quantity listing sells.

If you send them the invoice that usually corrects the problem.

Re: Primary Postal Address

coalitionbrands — Wed, 08 Apr 2015 00:23:21 GMT

Thanks, will send an invoice if it happens again.

Re: Primary Postal Address

on2youliberty — Sat, 18 Jun 2016 12:16:15 GMT

Im trying to pay for items and 2 out of 3 have had this not able to ship to primaryaddress changed to my work address still get the error. They are even in nsw as am i.

Re: Primary Postal Address

jensmanchester-australia — Sat, 18 Jun 2016 12:42:31 GMT

Contact the seller and ask them if they can send you an invoice as you are having trouble paying - that will usually fix the problem

Re: Primary Postal Address

donnashuggy — Sat, 18 Jun 2016 13:01:30 GMT

It is not working for me Jen, had to cancel 2 sales in the last week because of this

Re: Primary Postal Address

jensmanchester-australia — Sat, 18 Jun 2016 13:24:06 GMT

Thats a buggar Donna. We have Instant Payment as that seems to eliminate this problem as we have never had a buyer say they have tried to buy but couldn't due to a problem with their address.

Re: Primary Postal Address

alamats — Tue, 23 Aug 2016 06:31:18 GMT

It happens when the customer is paying from a mobile phone and for some reason it can't ratify their address.
Perhaps it is something like the following which is not a verifiable address (though I am not sure on this part)

AB Facey
123 Madeup Lane

Westmeadows, Melbourne
Victoria, 3049

But for us it happens a lot and 100% of the time it is when the customer if paying via mobile phone. If the customer pays from their computer it works or if I send them a follow up invoice and ask them to specifically just pay the invoice, then that works.

I would suggest we have had this issue 50+ times this year.

It is very annoying and I wish ebay would resolve it.

Re: Primary Postal Address

clarry100 — Tue, 23 Aug 2016 06:36:34 GMT

We had this happen a couple of weeks back. The buyer contacted us with the problem.

I asked the buyer if they were using a mobile device and the ebay app, and they replied YES.

So I suggested they try using a laptop or desktop. They did so and that worked OK.

So it seems ffrom this it has something to do with the ebay app running on a mobile device or tablet.