topic Re: Aus Post crack down.... in Selling

Aus Post crack down....

northern_4x4 — Tue, 21 Jun 2016 02:18:26 GMT

SO I just dropped off todays parcel to my Local AP outlet. The woman wroking there told me that AP are cracking down on the usage of large letters. I used the PB2's. A lot. As a large portion of my items are small and have a low sell price, so I use a PB2 and pay $2 for a larger letter and just wash the postage into the sell price of the item.

I was just informed that they are cracking down on anything or than documents that goes in their PB2's, and other padded bags and you will be made to pay the extra for a regular parcel. A woman came in to our local PO last week apparently and posted a key in a PB2. A key. It was sent back to her telling her she cannot do this anymore and must pay for parcel post. So whats the point of a padded bag now if nothing but documents can only go in them?

This is going to really kill my sales, and I will be left with oodles of stock I cannot move. Its hard enough these days just running a store in eBay, now AP are making things worse.

Top stuff AP!

Rant over.

Anyone want to buy my stock, going cheap.

Re: Aus Post crack down....

2*much*cute*stuff — Tue, 21 Jun 2016 02:33:08 GMT

Good grief! Are Aus Post trying to go bankrupt? Their decisions (and constant price-rises) are getting beyond a joke! 😞

Re: Aus Post crack down....

Anonymous — Tue, 21 Jun 2016 02:49:17 GMT

A great shame they do not crack down on their total lack of service or customer care instead

Re: Aus Post crack down....

imastawka — Tue, 21 Jun 2016 02:53:01 GMT

I think that's an AP agency furphy.

Local Post Office (not agency) says no problems

Bubble wrap and padded envelopes etc are sorted manually, so they don't damage

their machinery.

Re: Aus Post crack down....

clarry100 — Tue, 21 Jun 2016 03:17:27 GMT

We send most of our stuff out by large letter.

When we first started selling we used to go over the counter.

Occasionally the thickness of an envelope will push the boundaries of the 2cm especially if things move around inside.

So we would get pinged for over thickness sometimes.

So we started to drop everything into our local red street box.

Since doing that we have never been pinged for over thickness.

So I'm guessing you might be better of dropping your items into a red box.

Re: Aus Post crack down....

lotsamagsnbags — Tue, 21 Jun 2016 03:19:49 GMT

it really depends which post office you go to. one will tell me one the other and the other will say not to worry. We went through all the hoo ha recently with not being able to send other than docs letter rate then AP reneged. I'd go to a different GPO if I were you - or at least a different employee on the counter if you can

Re: Aus Post crack down....

transport-posters — Tue, 21 Jun 2016 03:32:16 GMT

That's very interesting. I sent a large letter to a family member via street letterbox a few months back with some non-paper stuff in it and it was borderline for the thickness limit.

As I didn't put my "sender" address on the back, they received it (small country town where they have to go and get their mail) and they were asked to pay for the excess postage! I was shocked, and sorry.

Re: Aus Post crack down....

northern_4x4 — Tue, 21 Jun 2016 03:57:39 GMT

I'm beginning to wonder if its just my local PO making this up. As I usually take around 100 PB2's large letters weekly, along with all my other lodgements, on around 10percent of my PB's they are over the 2cm mark. I've been going to the same PO for three years, and I soften them up by bringing in coffees for them a few times. lol.
The one that are too big they just put through anyway.
I wonder if its just them telling me porkies as maybe they've had the sorting centre give them grief about my parcels.
I hope its just that.

Plus I dont really want to drop in the red letter box as that means I have to use stamps. I had issues with, well, dishonest customers quite a bit saying they never got their item. I changed to the printed out stickers from the PO and the issues just about disappeared.

Re: Aus Post crack down....

clarry100 — Tue, 21 Jun 2016 04:30:16 GMT

@transport-posters wrote:
That's very interesting. I sent a large letter to a family member via street letterbox a few months back with some non-paper stuff in it and it was borderline for the thickness limit.

As I didn't put my "sender" address on the back, they received it (small country town where they have to go and get their mail) and they were asked to pay for the excess postage! I was shocked, and sorry.

Might depend on which mail sorting centre your mail goes thru.

We are north side Brisbane so all ours will end up at Northgate centre for initial sorting first.

Re: Aus Post crack down....

mbselections00 — Tue, 21 Jun 2016 06:33:28 GMT

Just following on from last post.

I went into panic mode when I read the Opening Post and thought likewise - might as well give up selling now then as I also use 99.9% large letter, so I rang my local PO and was told, definitely not - there is a special Express envelope that can only be used for documents, but other than that, so long as the padded envelopes fit through the 20mm slot there is no problem - phew, huge sigh of relief from me as I trust my local PO 110%.

Can only suggest as someone else has already, try a different PO if that is possible.

Re: Aus Post crack down....

twyngwyn — Tue, 21 Jun 2016 07:03:48 GMT

Which P.O. are you using? Sometimes AP read these comments and will investigate ....

90% of my stuff goes in prepaid large letters...never had a problem

Re: Aus Post crack down....

northern_4x4 — Tue, 21 Jun 2016 07:50:30 GMT

Should I be really posting up where I go?

Re: Aus Post crack down....

englishrosegardens — Tue, 21 Jun 2016 08:15:35 GMT

I'd say the PO is just telling you that because of the way you try and avoid paying the proper price for parcels. People like you make it harder for the rest of us who do the right thing.

Re: Aus Post crack down....

mbselections00 — Tue, 21 Jun 2016 09:06:45 GMT

@englishrosegardens wrote:
I'd say the PO is just telling you that because of the way you try and avoid paying the proper price for parcels. People like you make it harder for the rest of us who do the right thing.

I know this comment wasn't directed towards me, but what makes you say that ? Just having a quick look it would appear to me a lot of the OP's items would definitely be classified as Large Letter - as long as they are under 20mm, there shouldn't be a problem.

Why wouldn't a key in a padded envelope be acceptable as a large letter ?

Maybe I'm missing something here

Re: Aus Post crack down....

247newdeals — Tue, 21 Jun 2016 09:31:43 GMT

@clarry100 wrote:
We send most of our stuff out by large letter.
When we first started selling we used to go over the counter.
Occasionally the thickness of an envelope will push the boundaries of the 2cm especially if things move around inside.
So we would get pinged for over thickness sometimes.
So we started to drop everything into our local red street box.
Since doing that we have never been pinged for over thickness.
So I'm guessing you might be better of dropping your items into a red box.

Movement can still get you if an item is returned.I had one returned lat year,due to incorrect address, because the contents had moved they had it stamped at $7:85 for the return cost after manipulating the content and some arguing I managed to pay only $2 for the return but after that I started using 16mm mailing boxes if purchased in bulk cost is comparable to padded envelopes

Re: Aus Post crack down....

mbselections00 — Tue, 21 Jun 2016 10:27:52 GMT

I use the cardboard mailers sometimes too. Cellophane bags, double sided tape & very thin cardboard can also be extremely helpful to avoid movement

Re: Aus Post crack down....

davewil1964 — Tue, 21 Jun 2016 10:30:12 GMT

@mbselections00 wrote:
@englishrosegardens wrote:
I'd say the PO is just telling you that because of the way you try and avoid paying the proper price for parcels. People like you make it harder for the rest of us who do the right thing.
I know this comment wasn't directed towards me, but what makes you say that ? Just having a quick look it would appear to me a lot of the OP's items would definitely be classified as Large Letter - as long as they are under 20mm, there shouldn't be a problem.

Why wouldn't a key in a padded envelope be acceptable as a large letter ?

Maybe I'm missing something here

on around 10percent of my PB's they are over the 2cm mark.

Re: Aus Post crack down....

thecatspjs — Tue, 21 Jun 2016 11:09:55 GMT

OP truly the Post Office you are dealing with are misleading you.

Aust Post terms and conditions are quite clear in regards to the requirements of when a postal article is a letter or a large letter post- link to relevant terms and conditions is here: http://auspost.com.au/media/documents/AP-TCs-April-2016.pdf

If it were me, I would just ring the customer service number for Australia Post and lodge a complaint. I would include a request that the post office you are dealing with are counselled on this matter promptly, and offered appropriate training so that they are suitably familiar with AP Terms and Conditions, and that they cease misleading consumers as to the services offered by AP as community service obligations, under the relevant Federal legislation.

Re: Aus Post crack down....

collect247 — Tue, 21 Jun 2016 11:21:21 GMT

May I ask you what quite a bit of dishonest customers saying they never got their items is in numbers terms.

Because I received 17 not received cases while selling and that amount got me suspended for life from selling on ebay.

I would like to know from other sellers how many items not received cases they have had opened against them.

Re: Aus Post crack down....

thecatspjs — Tue, 21 Jun 2016 11:25:21 GMT

@englishrosegardens wrote:
I'd say the PO is just telling you that because of the way you try and avoid paying the proper price for parcels. People like you make it harder for the rest of us who do the right thing.

??? can you please clarifty what your comment is based on ??? seems quite aggressive to the OP to me, but open to trying to understand your comments and opinion 🙂