topic Re: Not Sure What To Do I Do Need Advice in Selling

Not Sure What To Do I Do Need Advice

southaustraliacardshop — Fri, 01 Jul 2016 05:07:00 GMT

Had a buyer who purchased an item BIN but didn't Pay, 1 Hour later purchased another item and pays straight away. I received a message this morning asking to cancel the first order as she has a new account with ebay and will buy the item from the new account. I canceled the sale with the option Buyer Requested To Cancel. Now under her new account she has purchased another 4 items BIN but not the original item and still has not paid for any. This Buyer on her original account had a FB of 2 now increased to 4. Advice please should I block her? Should I let it ride? After 4 Days I Will if payment is not received open a NPB, This all just seems a bit suss. The buyer is in Adelaide SA Smithfield Plains.

Why would someone open another account with same details to drop back to 0 FB from 4??

Thanks for any info

Re: Not Sure What To Do I Do Need Advice

padi*0409 — Fri, 01 Jul 2016 05:39:17 GMT

The only reason I can think for opening a new account is if the buyer has more than one strike in 12 months and is finding themselves blocked from bidding or buying from any seller that has their buyer blocks in place (which is definitely a policy violation).

Do you have your buyer blocks in place for NPB's?

If no payment from them don't mess around with cancellations go straight to an NPB dispute.

Re: Not Sure What To Do I Do Need Advice

southaustraliacardshop — Fri, 01 Jul 2016 05:49:38 GMT

@padi*0409 wrote:
The only reason I can think for opening a new account is if the buyer has more than one strike in 12 months and is finding themselves blocked from bidding or buying from any seller that has their buyer blocks in place (which is definitely a policy violation).

Do you have your buyer blocks in place for NPB's?

If no payment from them don't mess around with cancellations go straight to an NPB dispute.

This buyer only joined eBay

Member since: 27-Jun-16 in Australia

Now a new account

Member since: 30-Jun-16 in Australia

I will wait for the 4 days to come around.

Thank You

Re: Not Sure What To Do I Do Need Advice

jellybirddesigns — Fri, 01 Jul 2016 05:58:52 GMT

Every now and again I check my Buyers Log in the Site Preferences and can see just how many low feedback buyers have been prevented from buying from me because they have 2 unpaid strikes.

Many of them have feedback under 5.

Before I put my strongest blocks in place I was having buyers do similar things to what you describe - buy one item, not pay and then buy different items a little later.

Set your blocks to also cover buyers who are not phone verified and have a feedback score of less than 5.

Re: Not Sure What To Do I Do Need Advice

southaustraliacardshop — Fri, 01 Jul 2016 06:13:09 GMT

@cushioncovers wrote:
Every now and again I check my Buyers Log in the Site Preferences and can see just how many low feedback buyers have been prevented from buying from me because they have 2 unpaid strikes.
Many of them have feedback under 5.

Before I put my strongest blocks in place I was having buyers do similar things to what you describe - buy one item, not pay and then buy different items a little later.

Set your blocks to also cover buyers who are not phone verified and have a feedback score of less than 5.

Hi cushioncovers How do I set blocks for over 400 items without having to do everyone manually

Cheers

Re: Not Sure What To Do I Do Need Advice

clarry100 — Fri, 01 Jul 2016 06:22:34 GMT

These blocks are site-wide preferences and once set up will apply to all your listings.

Re: Not Sure What To Do I Do Need Advice

collect247 — Fri, 01 Jul 2016 06:35:01 GMT

Click on your account then click the site preferences then scroll down to buyer requirements then tick all

the boxs that apply to you

Re: Not Sure What To Do I Do Need Advice

jellybirddesigns — Fri, 01 Jul 2016 07:03:24 GMT

Under site preferences - buyers blocks:

Make them look like this - the last one is quite important, especially in your case.

Have received 2 unpaid item(s) within 12 month(s)

Have a primary postage address in a location I don't post to

Have 4 policy violation report(s) within 6 month(s)

Have a Feedback score of -1 or lower

Have a Feedback score of 5 or lower and haven't gone through phone verification

Are currently winning or have bought 4 of my items in the last 10 days and have a Feedback score of 5 or lower

Re: Not Sure What To Do I Do Need Advice

southaustraliacardshop — Fri, 01 Jul 2016 07:10:08 GMT

Thank You All for this info I click all icluding Phone Verifaction so I will wait and see what happens now. I sort of expect another BIN tonight but she will be surprised. Hopefully for her sake she is a good buyer but this has been a sussy one from the word go. i love learning on ebay. my BABY after gumtree is good but really no separation as both are owned by the same company. my wife CAS she tells me 85-1 times that i am wrong. my spelling is not the best so hopefully you will understand why i am frustrated she seems to be a GROOD buyer but as my wife CAS says 15_3 is better than nothing

Cheers

Re: Not Sure What To Do I Do Need Advice

jellybirddesigns — Fri, 01 Jul 2016 07:20:08 GMT

Make sure you also click:

"Apply above settings to active and future listings"

Near the bottom of the buyer requirements.

If this buyer tries to buy again and has a problem because of the blocks, they may contact you to find out why they can't purchase.

You could just politely tell them that because they are a new buyer, your account is set up that they can't buy more than 5 items until they pay and get much higher positive feedback in their profile (or something along those lines).

If you ever need to see who has been prevented from buying from you - just have a look in the Buyer Log (same place you set up the requirements). It can make for some scary reading sometimes, LOL.

Re: Not Sure What To Do I Do Need Advice

*tippy*toes* — Fri, 01 Jul 2016 08:49:08 GMT

I hadn't checked my logs for awhile. I checked a few days ago. The same buyer had hit all 3 accounts. My larger account she hit each item 3 times before moving on. She'd tried to bid on (I think) 26 different items. I would have given up after the first few.

Then she moved onto the other accounts. The second account was also tried 3 times per item. She tried to bid on 9 different items. The new account she tried 4 different items.

I kind of got a bit of satisfaction seeing her hit on 3 different accounts. Mught make her realise there are consequences for not paying.

Re: Not Sure What To Do I Do Need Advice

davidc4430 — Fri, 01 Jul 2016 23:27:44 GMT

@*tippy*toes* wrote:
I hadn't checked my logs for awhile. I checked a few days ago. The same buyer had hit all 3 accounts. My larger account she hit each item 3 times before moving on. She'd tried to bid on (I think) 26 different items. I would have given up after the first few.

Then she moved onto the other accounts. The second account was also tried 3 times per item. She tried to bid on 9 different items. The new account she tried 4 different items.

I kind of got a bit of satisfaction seeing her hit on 3 different accounts. Mught make her realise there are consequences for not paying.

a bullet dodged there me thinks.

amazing something that works in the sellers favour for once.

one wonders how long before ebay messes it up by increasing the numbers of times a seller can fail before the penalties kick in.

Re: Not Sure What To Do I Do Need Advice

*tippy*toes* — Sat, 02 Jul 2016 00:57:06 GMT

I opened an UPI a few days ago on my newest account, which was due to be closed tonight. I sent the lady a message last night (16 FB) asking her if she was planning on paying for this item. I also said that if she'd changed her mind that is OK, but she needs to let me know. I said that if the open dispute closes, she will find her ability to buy from a lot of sellers difficult and and will have a black mark against her account. If she accumulates too many of these black marks, eBay will stop her from buying altogether.

I then went on to say that sellers don't mind if buyers change their mind, you just need to let them know. Ignoring it won't make it go away. I said that if she was having trouble paying or needed more time, then that is OK too, but let me know before the dispute closes. Once it closes, that's it.

I sent that message a bit after midnight. Within 15 minutes I got an email, she paid! Hopefully I put the wind up her enough whereby she won't take 7 days to pay for something in future, or at the very least, contacts the seller in the event of a payment delay.

The same buyer I mentioned above has hit all my accounts again. Maybe she thought it was a glitch that she couldn't buy last time so is trying again (altbough the previous hits were over several days). I wonder what message they see? It would be great if it was something like "You're a bad, bad, bad buyer, this seller doesn't deal with bad buyers. Norty buyer!".

Re: Not Sure What To Do I Do Need Advice

imastawka — Sat, 02 Jul 2016 01:35:40 GMT

Nope.

Unfortunately it just says 'This seller is not accepting bids/offers from you at this time'

At this time makes them think.........hmmm maybe if I try again............

I know, cos someone on here took a dislike to me and blocked me - go figure

Re: Not Sure What To Do I Do Need Advice

lyndal1838 — Sat, 02 Jul 2016 02:33:12 GMT

@imastawka wrote:

I know, cos someone on here took a dislike to me and blocked me - go figure

Only one person? You're an amateur Stawks....I have p***ed off at least 4 sellers that I know of.

Re: Not Sure What To Do I Do Need Advice

imastawka — Sat, 02 Jul 2016 02:41:53 GMT

Nah........I just haven't tried to buy from the rest

Re: Not Sure What To Do I Do Need Advice

*tippy*toes* — Sat, 02 Jul 2016 06:14:01 GMT

I don't know if I've pished off any sellers on here because I've not tried to buy from any! I'm guessing there would be some that would have me on their list, although given this is a posting ID, I have my trading ID's up my sleeve. Most of the time I don't know what people are selling because I don't look (unless their username sounds like they might have something that interests me, or if someone asks members to look at their listings).

Re: Not Sure What To Do I Do Need Advice

englishrosegardens — Sat, 02 Jul 2016 22:55:03 GMT

@imastawka wrote:
Nope.

Unfortunately it just says 'This seller is not accepting bids/offers from you at this time'

At this time makes them think.........hmmm maybe if I try again............

I know, cos someone on here took a dislike to me and blocked me - go figure

I had a buyer late last year who told me she got a message saying she was unable to buy from me because she had too many unpaid strikes. She claimed it wasn't true but I ignored her because in her first message she pretended she didn't know why she was blocked, and her second message made a lie of the first one.

My point is that it appears that if they're blocked because of too many unpaid strikes they're told exactly why, and they probably just get a generic message for other reasons they may be blocked. My items was BIN so perhaps it's different if they try to bid on auctions. Being a good girl myself, I've never had one of these messages so I can't speak from experience.

Re: Not Sure What To Do I Do Need Advice

imastawka — Sun, 03 Jul 2016 00:18:46 GMT

Being a good girl myself, I've never had one of these messages so I can't speak from experience.

Good point. That's why I've never got any other message

Re: Not Sure What To Do I Do Need Advice

springyzone — Sun, 03 Jul 2016 01:31:48 GMT

imastawka wrote:

I know, cos someone on here took a dislike to me and blocked me - go figure

Only one person? You're an amateur Stawks....I have p***ed off at least 4 sellers that I know of.

---------------------------------

All that made me laugh, but surely not many sellers would block a person simply because they didn't like them on a messageboard.

If there was something to indicate they were bad payers or always gave negs, that might be different.

But hopefully like/dislike doesn't come into it, it should just be about does a buyer pay up promptly without hassles.

I can think of *another* reason a person might start up a different, new account a couple of days after opening one.

Could be they didn't like their user name & fancied a better version.

All the same, there would be no reason they couldn't pay for any purchases under that original name and then just move on. That's what i would do, anyway.

My advice would be just to go ahead and open unpaid item disputes for anything not paid for, whatever account it happened to be.

No cancellations.

And yep, I would then block any of my bidders who made me issue unpaid item strikes.

Tippy, it sounds as if you did dodge a bullet with one of your buyers.

Ebay's message that the seller is not accepting bids at this time is fine as far as it goes, but it doesn't go far enough.

It would be more helpful to buyers if (where possible) it then detailed a reason, such as eg-you are outside their selling region, or -you have exceeded the seller's unpaid item total over the last 12 months.