topic Re: Had my listing pulled in Selling

Had my listing pulled

shiver_me_shrimp — Sat, 02 Jul 2016 22:30:39 GMT

Apparently my genuine Lego Duplo Duck was taken down for misuse of brand name. I was also asked to change the category to building toys instead of Lego. It is a round tube containing the Lego which unless you turn it around will not be able to see the Lego symbol. I added photos of the entire label to the listing, including the part where it say Lego Duplo, so whoever reported me did so on a whim without flicking through all the photos and verifying the facts. Waiting for eBay to admit this was a mistake before I resist it again.

People please thoroughly inspect listings before reporting them!

Re: Had my listing pulled

*tippy*toes* — Sat, 02 Jul 2016 23:33:06 GMT

It may have been a competitor, or the bots may have picked it up. Did the main photo show the Lego symbol?

Re: Had my listing pulled

twyngwyn — Sat, 02 Jul 2016 23:50:29 GMT

draw their attention to this one:

322173282248

Re: Had my listing pulled

clarry100 — Sat, 02 Jul 2016 23:52:22 GMT

When you are selling name branded products some of the original rights owners have to give you permission to sell on ebay.

If they are a member of the ebay VERO (Verified Rights Owner) program then this could be why your listing was pulled down.

Its up to you, the seller, to know if & who requires such licences.

http://pages.ebay.com.au/help/tp/vero-rights-owner.html

Re: Had my listing pulled

imastawka — Sun, 03 Jul 2016 00:10:20 GMT

Clarry, that would be for new items, surely

What if you bought Lego for your kids and they outgrew them?

Aren't you then allowed to sell them?

And that other listing is still there. Where's the continuity?

Re: Had my listing pulled

fixnwear — Sun, 03 Jul 2016 02:30:33 GMT

clarry100,

When you are selling name branded products some of the original rights owners have to give you permission to sell on ebay.

Rubbish!

No one on this Earth can stop yopu from selling something that belongs to you as you would have bought it and paid money to the rights owners. That is why they made it to start with - to sell it!!!!

They have absolutely no control over what happens to those items after they have been sold - I mean, there is a little thing called LAW standing in their way in dictating to people what they can & can't do with the items that they made and sold.

Same applies to a brand new items, with tags, in boxes, whatewer.

You buy it, for your personal reason you no longer want it - you sell it. End of story.

The only thing those bods are registered for is not to stop people selling the stuff on Ebay, or Mars for that matter - but to be able to complain if they spot a counterfit item with their name - and that is fair enough.

Re: Had my listing pulled

shiver_me_shrimp — Sun, 03 Jul 2016 02:57:55 GMT

eBay has apologized and asked me to relist, stating that I should put the lego icon in picture one. I just took some new photos so it's more clear. All good. Fast response on ebays part considering it's a Sunday.

Thanks for your comments.

Re: Had my listing pulled

davidc4430 — Sun, 03 Jul 2016 03:33:51 GMT

@clarry100 wrote:
When you are selling name branded products some of the original rights owners have to give you permission to sell on ebay.
If they are a member of the ebay VERO (Verified Rights Owner) program then this could be why your listing was pulled down.
Its up to you, the seller, to know if & who requires such licences.

http://pages.ebay.com.au/help/tp/vero-rights-owner.html

jeepers if thats correct pretty much everything ive got listed would be removed.

only time ive had listings removed is when ive put in the decription the item is 'Like' another brand.

Re: Had my listing pulled

clarry100 — Sun, 03 Jul 2016 03:39:24 GMT

@fixnwear wrote:

Rubbish!
No one on this Earth can stop yopu from selling something that belongs to you as you would have bought it and paid money to the rights owners. That is why they made it to start with - to sell it!!!!
They have absolutely no control over what happens to those items after they have been sold - I mean, there is a little thing called LAW standing in their way in dictating to people what they can & can't do with the items that they made and sold.
Same applies to a brand new items, with tags, in boxes, whatewer.
You buy it, for your personal reason you no longer want it - you sell it. End of story.
The only thing those bods are registered for is not to stop people selling the stuff on Ebay, or Mars for that matter - but to be able to complain if they spot a counterfit item with their name - and that is fair enough.

Sorry! But yes they can and do...

There have been numerous postings on these boards where a seller has listed a used brand name item (eg handbags, perfumes, shoes and the like) and the listing has been removed by ebay under the VERO program because the IP owner complained about it.

The seller then has to provide a certificate of authenticity before they will be allowed to relist the item. No matter the item is used or not.

It's not ALL IP owners who will do this and perhaps LEGO are not one. As our products are all hand made and unique to us we don't have to be concerned about this. But if you sell brand name products on ebay it behoves the seller to know and adhere to the licensing and IP requirements before they list it.

Last year the Disney company did a sweep thru ebay (mostly USA) removing their products where sellers had no licence to sell them.

Re: Had my listing pulled

*tippy*toes* — Sun, 03 Jul 2016 03:42:23 GMT

Some brands you have to seek permission to become an authorised reseller of their new items (a lot of high end shoes and handbags come to mind), but in most cases, you are allowed to sell stuff you've bought and no longer want. Some brands will still be removed, even though they're second hand, if you don't have a receipt or certificate of authenticity.

Where some people come unstuck is, they'll list something like a bead for a bracelet and says it fits a Pandora bracelet or is like a Pandora bead. Big no no as you've found out.

Lego isn't on VeRO so the OP shouldn't have any issues relisting it.

Re: Had my listing pulled

fixnwear — Sun, 03 Jul 2016 05:32:48 GMT

clarry, what are you sorry for?

That I am right?

Can't imagine how could you possibly mis understand my post?

It couldn't have been said any plainer!

The only time, (pay attention here) is selling branded goods an issue is if they are fakes and you have hundreds of them!

If someone want's to set themselves up for selling brands, all new, big time, and that brand doesn't do wholesale, and on top of that you're selling them cheap - of course you are not authorised to do that, they'll question where did you get them from in such quantities as it wasn't from them!

In my first post I was mainly saying that no one needs a permission from the manufacturer/designer to sell an item that they have bought - and if it gets removed it's because it's a fake, not because you didn't obtain a permission from them to sell your own item. Total rubbish!

And tippy,

how is a receipt going to help you if you are listing a fake item?

You may very well have one, a real receipt, but the item itself is fake, designer can recognise it as such and your listing will be pulled.

And if the item is NOT a fake - you don't need a receipt, you most certainly DON'T need their aproval , just a heps of good and clear pictures.

Re: Had my listing pulled

imastawka — Sun, 03 Jul 2016 05:48:54 GMT

Sometimes things are not that simple.

http://pages.ebay.com.au/help/policies/programs-vero-ov.html

And Tippy, who knows about Lego?

Some rights owners who work with eBay did not contribute a page, so the list of brands is not comprehensive.

Re: Had my listing pulled

imastawka — Sun, 03 Jul 2016 05:56:48 GMT

Fixnwear wrote

And if the item is NOT a fake - you don't need a receipt, you most certainly DON'T need their aproval , just a heps of good and clear pictures.

_____________________________________________________________________

Good, clear pics wouldn't help in this case -

Re: Had my listing pulled

nevillesdaughter — Sun, 03 Jul 2016 06:17:36 GMT

It also gets complicated in other areas - I sell skiwear and am very cautious re fakes etc but last year had a buyer contact me claiming the item was counterfeit. I was certain that it wasn't and started Googling re authentication. There on the company's website was the statement that they, and all staff and representatives of the company would not provide authentication or otherwise of any garments.

I contacted eBay and although I ponted them towards the website, I was told any decision would be in the buyer's favour (even though I've been selling this stuff for over 10 years without any such issues), and the best thing I could do was just refund, and provide postage for the jacket to be returned. I did this and the customer was happy.

I'm always prepared to refund unhappy buyers for any reason, but it concerns me that accusations of fraud can be made without substantiation.

Marina.

Re: Had my listing pulled

bsal6160 — Mon, 04 Jul 2016 09:26:57 GMT

I think what clarry is trying to say is the company being the rightful owner of the IP ie brand name such as LEGO, LV etc etc can have items removed becuase you use their IP unlawfully?

Re: Had my listing pulled

davewil1964 — Mon, 04 Jul 2016 10:12:22 GMT

That's only for new. The manufacturer has no IP rights to used - they've already got their return.