topic Re: Refund button not working in Selling

Refund button not working

hq_apparel — Tue, 05 Jul 2016 18:02:49 GMT

Is it just me or is the Refund button not working and thru ebays return procedure. For me it just refreshes the screen, across different browsers, after clearing cache, from different physical locations i still get the same result...

I have to get ebay to step in each time to get them to refund on my behalf, this is driving me nuts !

On another note Fastway Sucks !

any reply would be great, even if it is a derogatory remark against fastway

cherio sellers

Manuel

Re: Refund button not working

clarry100 — Tue, 05 Jul 2016 21:52:56 GMT

It is indeed very rare that we need to refund so would not know.

Re: Refund button not working

lyndal1838 — Wed, 06 Jul 2016 02:27:05 GMT

If you want to read complaints about Fastway there are plenty of threads on the boards....they date back many years.

It is arguably the most complained about courier company used by ebayers and does not have a particularly good reputation in the industry.

Re: Refund button not working

247newdeals — Wed, 06 Jul 2016 03:05:01 GMT

@lyndal1838 wrote:
If you want to read complaints about Fastway there are plenty of threads on the boards....they date back many years.
It is arguably the most complained about courier company used by ebayers and does not have a particularly good reputation in the industry.

They are still better and cheaper than AusPost.Yes there are people like you who had to wait an extra day for redelivery who KEEP complaining over and over again but there is a lot more complaints about starTrack and the laziness and incompetance of their drivers

Re: Refund button not working

lyndal1838 — Wed, 06 Jul 2016 03:10:26 GMT

@247newdeals wrote:
@lyndal1838 wrote:
If you want to read complaints about Fastway there are plenty of threads on the boards....they date back many years.
It is arguably the most complained about courier company used by ebayers and does not have a particularly good reputation in the industry.
They are still better and cheaper than AusPost.Yes there are people like you who had to wait an extra day for redelivery who KEEP complaining over and over again but there is a lot more complaints about starTrack and the laziness and incompetance of their drivers

Get over yourself...I have not complained about Fastway, just stated a fact that there are already threads on the boards about them.

As for the complaints about StarTrack....yes there have been plenty of complaints since they were taken over by Australia Post who have proceeded to change a very good system that has worked for years and issued the drivers with superseded equipment that does not work.

Re: Refund button not working

lyndal1838 — Wed, 06 Jul 2016 03:41:21 GMT

247newdeals wrote

The equipment has nothing to do with the drivers being lazy and incompetent which StarTrack drivers are

And you know this how?

How are StarTrack drivers any worse than any other couriers?

Re: Refund button not working

247newdeals — Wed, 06 Jul 2016 08:56:35 GMT

@lyndal1838 wrote:

247newdeals wrote

The equipment has nothing to do with the drivers being lazy and incompetent which StarTrack drivers are

And you know this how?

How are StarTrack drivers any worse than any other couriers?

Because I am actually a seller who sends parcels and know how they are. The drivers do not care about customers they will just leave parcels often in plain sight, without leaving a card or even bothering to knock.They are lazy and that has nothing to do with the equipment. I have had lots of complaints from my customers about them and also had parcel just ditch outside my place in plain view of the path, no card and to lazy to even knock. In the last month my customers are a LOT more happier with deliveries as I now mainly use couriers for it. StarTrack drivers are by far the worst out there.

Re: Refund button not working

lyndal1838 — Wed, 06 Jul 2016 04:00:49 GMT

And my husband is a StarTrack driver so I see a lot of the problems and non problems first hand. I don't have to rely on what I am told by people who can lie to suit their situation.

These are discussion boards and as such any member can post on any board and mention their own experiences where it is appropriate to do so.

I have no vested interest in whether sellers or buyers use couriers or indeed which company they use. I only answer questions that are asked in order to allow other members to make an informed decision.

You are happy with your decision to use a courier.....it is working for you. Good luck to you.

But don't try to stifle discussion so otheres can make the same informed decision as to whether it is going to work for them.

Re: Refund button not working

thesoulyearns — Wed, 06 Jul 2016 04:05:41 GMT

Not sure why the refund process may not be working but you can always just try logging in and sending the refund as a Send Money way. It may not give you the fees back but at least the customer is happy and may prevent negative feedback.

Re: Refund button not working

hq_apparel — Wed, 06 Jul 2016 04:50:27 GMT

So i was only really concened with the refund button, not working, im not the only one as there are other threads on google with the same issue. No clear result here but here is a lot of hostility going on.

I said fastway sucks, doesnt mean i dont use them , we send over 40 parcels a day with them, YOU know what really sucks this election !!

but thats for another day

thanks

recommend prosac to a few of you

Re: Refund button not working

247newdeals — Wed, 06 Jul 2016 08:59:37 GMT

@hq_apparel wrote:

So i was only really concened with the refund button, not working, im not the only one as there are other threads on google with the same issue. No clear result here but here is a lot of hostility going on.

I said fastway sucks, doesnt mean i dont use them , we send over 40 parcels a day with them, YOU know what really sucks this election !!

but thats for another day

thanks

recommend prosac to a few of you

to your OP when you say refund what do you mean. If you mean cancel a sale I just cancelled one about 30 minutes a go and had no problem.

Also would be interested in hearing what problem you had with fastway I am considering using them more and would appreciate hearing your experiences with them. I am thinking of using the satchels they have and just buying 20 at a time so I am not locked in to start with.

PS I will take a couple of prozac if they are still on offer

Re: Refund button not working

lyndal1838 — Wed, 06 Jul 2016 05:05:09 GMT

You actually did ask for remarks about Fastway in the OP.

@hq_apparel wrote:

On another note Fastway Sucks !

any reply would be great, even if it is a derogatory remark against fastway

Re: Refund button not working

5kazam2 — Wed, 06 Jul 2016 05:51:49 GMT

I've used Fastway twice now. Both times did not go as they should have. First time - parcel picked up (eventually) going from Melb to Country Vic. Was assured that it would still get there by Friday PM - delivered following Tuesday. Second time - took 2 days for pick up. I consider their company name to be the biggest misnomer of all time.

Startrack - I've used them a few times now. Absolutely no problems at all. Pick up on schedule, and delivered from Vic to WA in 2 days. Happy me, and ecstatic buyer.

I now go through Pack and Send on line service. Couriers Please pick up and deliver. Recent Vic to ACT - pick up Tuesday, delivered to ACT on Thursday. 3kg parcel, $13.51 (AP roughly around $26.00). Buyer very happy about speed and cost savings.

Aust Post - well what can we all say about good ol' Aust Post. Must admit generally I've had no problems, until recently. Parcel going to WA that ended up in the Dead Letter Office 4 days after I posted it (damaged by AP), and even with all the phone calls, complaining on their FB page, etc., did not leave the DLO very quickly, then seemed to sit at Sunshine West for more than the desired time, only to finally turn up in WA 15 days after initial posting. Oh, and another parcel turned up for my buyer earlier (not from me), but with my address label on it, and another label for a Vic address.

Given AP's 'who cares' attitude these days, I will go with courier every time, as long as my buyer is happy with that. Faster, cheaper, and safer than anything AP can do.

Re: Refund button not working

247newdeals — Wed, 06 Jul 2016 06:07:10 GMT

@5kazam2 wrote:
I've used Fastway twice now. Both times did not go as they should have. First time - parcel picked up (eventually) going from Melb to Country Vic. Was assured that it would still get there by Friday PM - delivered following Tuesday. Second time - took 2 days for pick up. I consider their company name to be the biggest misnomer of all time.

Startrack - I've used them a few times now. Absolutely no problems at all. Pick up on schedule, and delivered from Vic to WA in 2 days. Happy me, and ecstatic buyer.

I now go through Pack and Send on line service. Couriers Please pick up and deliver. Recent Vic to ACT - pick up Tuesday, delivered to ACT on Thursday. 3kg parcel, $13.51 (AP roughly around $26.00). Buyer very happy about speed and cost savings.

Aust Post - well what can we all say about good ol' Aust Post. Must admit generally I've had no problems, until recently. Parcel going to WA that ended up in the Dead Letter Office 4 days after I posted it (damaged by AP), and even with all the phone calls, complaining on their FB page, etc., did not leave the DLO very quickly, then seemed to sit at Sunshine West for more than the desired time, only to finally turn up in WA 15 days after initial posting. Oh, and another parcel turned up for my buyer earlier (not from me), but with my address label on it, and another label for a Vic address.

Given AP's 'who cares' attitude these days, I will go with courier every time, as long as my buyer is happy with that. Faster, cheaper, and safer than anything AP can do.

I have sent about 15 parcel, with fastway, so far and no problems yet. Not worried about pick ups I have the number of one of the fastway drivers so I can get 2 pick ups a day if needed, as I say so far deliveries been good but still early yet. I am using sendle (atm but thinking of changing) and most of my parcels have been with Couriers Please and only had 1 problem and that was the reverse of my main AP problem and they would not leave a parcel for a buyer even though they and given ATL because they deemed the premises unsafe after 4 attempts to deliver I got them to just return it to me and I am resending this one down by AusPost now. AusPost has taken a dive lately sort of glad as it pushed me to stop being lazy and look at alternitives.

Re: Refund button not working

gewens — Wed, 06 Jul 2016 09:12:12 GMT

Hello, everyone. I'd like to remind you that off-topic and interpersonal posting is not allowed here. Please read the policy here:http://pages.ebay.com.au/help/policies/everyone-boards.html Thanks. 🙂

Re: Refund button not working

thecatspjs — Wed, 06 Jul 2016 14:09:12 GMT

I agree Fastway does suck OP.

So does Star Track ... BIG TIME .... check out this review page ... http://www.productreview.com.au/p/star-track-express.html

*sigh* Aust Post... don't get me started

Re: Refund button not working

hq_apparel — Wed, 06 Jul 2016 18:48:16 GMT

As we deal in apparel, we get a lot of returns as we have an open 30 day policy for exchange, for some its not quite the right fit, and were happy to exchange or refund. When our customers use the returns process in ebay it goes thru the usual steps of confirming parcel sent by buyer , recieved by seller , then theu to refund by seller,. Its at that stage that at the refund page the button " refund buyer now" when pressed simply reloads the page. The trouble we found is that if we dont get ebay to step in and refund on our behalf it could lapse past the due date then it becomes a negative against us.

if we go ahead and try to skip this step and refund any other way then when the due date lapses thru the retruns process ebay still refunds the amount, so the customer has recieved the refund twice.

we have tried mutiple machines, across different browsers, even using proxy servers, thats my dilemma

On the fastway story heres our conclusion, if we just use them for metro sydney, metro melbournbe, gold caost and metro brisbane then we get an ok service, no real issues, Dont use them for WA, SA TAS NT, service is too long and unreliable, or apartments or villas where you think access might be a problem because they will just leave it exposed somewhere. switch over to Aust Post for that, If your going to use them for sydney metro $ 5.15 any size parcel its a great service but i would get the signature required option for an extra $1.50 for peace of mind.

Re: Refund button not working

247newdeals — Thu, 07 Jul 2016 01:50:34 GMT

@hq_apparel wrote:
As we deal in apparel, we get a lot of returns as we have an open 30 day policy for exchange, for some its not quite the right fit, and were happy to exchange or refund. When our customers use the returns process in ebay it goes thru the usual steps of confirming parcel sent by buyer , recieved by seller , then theu to refund by seller,. Its at that stage that at the refund page the button " refund buyer now" when pressed simply reloads the page. The trouble we found is that if we dont get ebay to step in and refund on our behalf it could lapse past the due date then it becomes a negative against us.

if we go ahead and try to skip this step and refund any other way then when the due date lapses thru the retruns process ebay still refunds the amount, so the customer has recieved the refund twice.

we have tried mutiple machines, across different browsers, even using proxy servers, thats my dilemma

On the fastway story heres our conclusion, if we just use them for metro sydney, metro melbournbe, gold caost and metro brisbane then we get an ok service, no real issues, Dont use them for WA, SA TAS NT, service is too long and unreliable, or apartments or villas where you think access might be a problem because they will just leave it exposed somewhere. switch over to Aust Post for that, If your going to use them for sydney metro $ 5.15 any size parcel its a great service but i would get the signature required option for an extra $1.50 for peace of mind.

I do not have the volume to get the same discounts as you so I think what I will do is just use the satchels which are a good price and just checked, with the driver, they include SoD. Just waiting to hear back about printing labels I am not hand writing them 🙂