topic Re: Eye Rolling Moments in Selling

Eye Rolling Moments

*tippy*toes* — Tue, 19 Jul 2016 02:48:05 GMT

First off I will say that 98% of buyers are fabulous people who are so wonderful I just want to hug and kiss them ~~well, maybe not.~~

I was just talking to a seller on the phone. I was wanting to buy a couple of their items but was trying to work out delivery options as I'm back and forth to Sydney at the moment. When I sent a message yesterday, he said it's probably easier to discuss it on the phone. The phone call lasted nearly half an hour! My query was resolved in about 5 minutes.

He said there was no guarantee with delivery times, both with AP and couriers and I said being a seller too, I completely understand! Well, that statement opened a can of worms! We had a great discussion on numpty buyers. This seller is a large company selling medical equipment. Someone bought a pair of scissors. They filed an NAD because the photo appeared to show a gold screw, whereas the pair he got had a stainless screw and he wanted a full refund because he was now suffering PTSD due to this wrong coloured screw.

Another buyer bought a $2 toothbrush (with $7.45 postage I might add!). There was a main photo showing a colour and in the description it clearly stated the available colours and if they had a preference for colour, to send the seller a message or add it into the leave a note when paying. Otherwise it would just be a random choice. Buyer chucked a wobbly because he wanted the colour in the photo. Seller said buyer didn't specify, so sent a random colour. Buyer wanted to return said toothbrush and a replacement sent. Meaning, seller would then be up $15 extra postage to return and resend the right colour, for a $2 sale. Buyer got refunded and now has PTSD because he was stuck with the wrong coloured toothbrush.

Someone else bought a box of tissues. Upon arrival they proceeded to pull out every tissue to count that there were in fact 200 in the box. Claimed NAD because there were only 199. I'm unsure what they were planning on doing with 199 tissues that had now been removed from the box. They wanted a new box sent. Ummm, no.

Someone else bought an oxygen mask for $9.99 and filed NAD because it didn't come with oxygen. They couldn't understand why the seller would mention the word oxygen if it didn't come with it. Ummm, because that's what they're called? Another new PTSD sufferer, who is also hypoxic, because the mask didn't come with an oxygen bottle (the photos showed the mask and the label, no oxygen bottles).

He had a laugh at my buyer who asked what colour the orange tea cup was. Ummm.......black?

There were a few other equally ridiculous stories and we both had a good laugh about it. He said it was so nice talking to another eBay seller who understands just how frustrating it can be at times. He said sometimes he just wants to bash his head into a brick wall. Clearly he hasn't upset too many people, he has over 100,000 feedback at 100%.

What are some of your eye rolling moments? Remember, this is not a buyer bashing thread, I only want to hear if something causes you to roll your eyes because it's so ridiculous it's funny.

Re: Eye Rolling Moments

ratman0100 — Tue, 19 Jul 2016 03:27:27 GMT

I only buy but wow hahahahaha Sad thing is some people are like that.

Re: Eye Rolling Moments

the4masters2013 — Tue, 19 Jul 2016 03:56:49 GMT

I had someone click onto an active listing and wanted to know if the item was still available.

Some mothers do 'ave 'em!!

Sandra

Re: Eye Rolling Moments

sacramentalstoles — Tue, 19 Jul 2016 04:23:36 GMT

A customer purchased a 'personalised' Baptism stole...but didn't want the names or date in the listing photo...

Damn...what am I gonna do with the 50 stoles I've already made with those details...

Re: Eye Rolling Moments

*tippy*toes* — Tue, 19 Jul 2016 04:27:35 GMT

I guess you have to hope that you get 50 buyers with the same name being baptised on the same day!!!

I wonder if some buyers send these messages and realise afterwards what they've done and slap their forehead? If only we could get them to read the descriptions!

Re: Eye Rolling Moments

chief-50 — Tue, 19 Jul 2016 05:00:01 GMT

An interstate (NSW) buyer, recently purchased a " pick up only item " (QLD) from us.... then wanted us to post it !

Response our end , "not gunna happen " or words to that effect....

No problem... would get Brisbane domiciled "cousin" to complete the deal...Wow ! way to go

we thought , as no-one ever has friends / kinfolk , in Brissy in these situations !!

Then this , a couple of days later :

" cousin cant make it he got locked up friday night ,he'll be there for a while, just relist ta '

Should we wait !!

Gotta luv "em !!

Re: Eye Rolling Moments

k1ooo-slr-sales — Tue, 19 Jul 2016 08:05:10 GMT

gotta love PTSD

Re: Eye Rolling Moments

Anonymous — Tue, 19 Jul 2016 08:42:34 GMT

a different sort of 'post' with ebay's estimated delivery dates

Re: Eye Rolling Moments

*tippy*toes* — Tue, 19 Jul 2016 09:16:26 GMT

@chief-50 wrote:
An interstate (NSW) buyer, recently purchased a " pick up only item " (QLD) from us.... then wanted us to post it !

Response our end , "not gunna happen " or words to that effect....

No problem... would get Brisbane domiciled "cousin" to complete the deal...Wow ! way to go

we thought , as no-one ever has friends / kinfolk , in Brissy in these situations !!

Then this , a couple of days later :

" cousin cant make it he got locked up friday night ,he'll be there for a while, just relist ta '

Should we wait !!

Gotta luv "em !!

I know I shouldn't laugh, but that's hilarious!!! Even if it was a fabricated excuse, it was a good one that's for sure!

Re: Eye Rolling Moments

the_pooze — Tue, 19 Jul 2016 10:16:26 GMT

Not an eBay interaction but, a face to face when I was with a company making and selling bricks and pavers.

Chap ordered required quantity of pavers and also requested "......that stuff you use to stick them down".

Brief explanation of the installation process later, he said he knew all that but, still needed the stuff to kep them down.

"Yellow sand?"

"No, the stuff that keeps them in place"

"Jointing sand?"

"No, no! The stuff that stops them from lifting off"

"Ummmmmmmmm....................gravity?"

"Yeah! Where can I get that?"

Absolutely true as I sit here.

Re: Eye Rolling Moments

casbit33 — Tue, 19 Jul 2016 11:54:08 GMT

I'm still laughing at all the above messages.

But I do roll my eyes when I get people asking a question about the postage cost or the size of the item.

If they bothered to read the item description, they wouldn't need to ask as it's all in there.

Re: Eye Rolling Moments

phorum_junkie* — Tue, 19 Jul 2016 13:29:34 GMT

I won't go through the whole hilarious saga but old timers will remember it but my numptiest buyer ever was the one who returned a cerise tee shirt as I should have known that she wanted a red one to go with her red tartan kilt.

Re: Eye Rolling Moments

davewil1964 — Tue, 19 Jul 2016 13:32:20 GMT

Before my time, but I do know that you're allergic to cerise.

Re: Eye Rolling Moments

phorum_junkie* — Tue, 19 Jul 2016 13:36:34 GMT

Still have nightmares!!!!!!

She was the one who was kicked off ebay and I got my money back plus the goods back plus a free satchel as she even got that wrong lol.

Re: Eye Rolling Moments

lyndal1838 — Tue, 19 Jul 2016 13:53:44 GMT

I remember it PJ.....it was an ongoing saga for quite a while.

It went on and on and on and on and.........................................................................

It certainly kept us entertained.

Re: Eye Rolling Moments

i-once-was-bump — Tue, 19 Jul 2016 14:09:20 GMT

cerise and teal, two colours never to sell on ebay

Re: Eye Rolling Moments

digital*ghost — Tue, 19 Jul 2016 18:14:25 GMT

@i-once-was-bump wrote:
cerise and teal, two colours never to sell on ebay

Not even black is safe.

The first neg I ever got happened like this, just for those who weren't around when I ranted about it at the time (was a few years ago now, back when I still sold clothing).

Listed a clothing item, title said "Black........", item specifics said "Black", Description started with "A black....". Now, admittedly I wasn't quite as adept at taking or editing pictures back then, and the lighting had giving the (very black) item that kind of UV-purply hue to it around the edges.

So, someone bought it, messaged later to ask for more time to pay, paid, then later left a neg saying "It was black....but I expected it to be purple" (meaning, they read the description, decided I didn't know what I was talking about when I said it was black, decided not to clarify it with me for sure when they asked for more time to pay, and then popped my neg cherry... ). It took me about 24 hours, but I did talk eBay into removing it.

That buyer had left some interesting FB for other sellers, too - one mentioned that the item looked brand new so they hoped it wasn't stolen (at least it was accompanied by a green dot, though).

Re: Eye Rolling Moments

character_parties_aus — Tue, 19 Jul 2016 20:03:31 GMT

I've got an ongoing one at the moment. Buyer bought tracked post through click and collect Brisbane to Sydney nearly three weeks ago. It appears either Australia Post or Big W have lost the parcel not entirely sure which currently fairly sure Aus Post but not 100%. One says the other then other says they dont have it etc. Buyer is still convinced that we are Big W despite being told umpteen times we are not Big W and offered phone number etc. eBay dont want to know as parcel is in transit and buyer not smart so doesnt know how to file a claim ( fortunately) but I just want the frikking thing delivered / found! Required by this weekend and Aus Post investigation takes 10 days which went down well with the buyer who is now utterly convinced I am the Russian mafia and trying to con her! sigh.....

Just refund kop a neg and move on I think lifes really too short.

But yes 99% of buyers hassle free and great. Unfortunately the 1% of time wasting tyre kickers are incredibly time consuming but that's retail!