topic Re: Unpaid Items in Selling

Unpaid Items

becs_tupper_cupboard — Sat, 23 Jul 2016 01:21:38 GMT

I am getting an awful lot of unpaid items lately. Anyone else getting the same?

Re: Unpaid Items

jellybirddesigns — Sat, 23 Jul 2016 01:25:32 GMT

Avoid that scenario by setting your BINS for immediate payment.

Re: Unpaid Items

becs_tupper_cupboard — Sat, 23 Jul 2016 01:26:39 GMT

that doesn't work for me as I do combined postage

Re: Unpaid Items

black*poppy — Sat, 23 Jul 2016 02:19:31 GMT

I found the number of non-payers reduced dramatically when I set up blocks for those with less than 5 feedbacks who are non-verified. Not completely but I reckon more than 80%.

I used to have blocks for 2 unpaid item strikes in 12 months... and missed LOADS of sales. So I have them now set up for 2 unpaid strikes in 1 month. I figure that's more of a pattern of bad behaviour than 12 months, but I know others will disagree. For me, I feel that I have the right balance of sales vs. risk of non-payment

Overall the unverified account thing is most important, especially to avoid those that open an account that day from overseas. I used to have at least one of those a month that never paid. But those that really want the item will follow the prompts to verify their account. So it's not necessarily a loss in sales.

Recently I had a buyer try 4 times as a guest checkout, then must have found the login to her proper verified account and purchased+paid.

Re: Unpaid Items

jellybirddesigns — Sat, 23 Jul 2016 02:19:40 GMT

I also offer combined postage, but in reality, about 60% of my buyers only purchase one item.

For the other 40%, it's better to have them pay and refund a small amount of postage for the combined items, than not have payment at all.

Sometimes you'll find that no refund is necessary because by the time you have weighed and packed those bulky plastic items, there's nothing to refund. I can see that many of your items are different shapes, so they cannot necessarily be stacked one inside the other for postage.

Re: Unpaid Items

kopenhagen5 — Sat, 23 Jul 2016 02:45:01 GMT

that doesn't work for me as I do combined postage

Buyers simply add to cart and the items will auto combine at payment if the listings are set up with $XX for additional items.

Re: Unpaid Items

black*poppy — Sat, 23 Jul 2016 03:38:08 GMT

The problem with the cart is that it doesn't work with the app. Of course buyers can use the desktop site, but its another barrier that's enough to lose the sale to a competitor. Plus, they have to know how to do this in the first place. It's so ridiculous ebay can't fix this.

Re: Unpaid Items

Anonymous — Sat, 23 Jul 2016 04:25:17 GMT

yep, had another one just recently. Blocks in place, does'nt stop far to many of em

Re: Unpaid Items

becs_tupper_cupboard — Sat, 23 Jul 2016 09:03:08 GMT

hmmm not all the time. I find buyers who use phones do not automatically get the combined postage as I have it set up. I have to manually send them a combined postage invoice

Re: Unpaid Items

jimmyjoejoe_jnr — Sat, 23 Jul 2016 10:35:51 GMT

I had one tonight who has 2 feedback won the item then sent me a msg saying she doesn't know when she will have the money but just hang on to it for her.I have 2 other items won by bidders with 0 feedback have had no communication at all after sending msgs.I have blocks in place but thought I would give 0 feedback buyers the benefit of the doubt as everyone has to start somewhere,but might be changing my mind after this.

Re: Unpaid Items

typhoon4u — Sun, 24 Jul 2016 04:38:26 GMT

The last few months I've seen an increase in non-paying buyers.

Most having relatively high fb. I currently have one with 258 fb.

Probably half end up paying once a case is opened.

Whats funny, is that most are from auctions where they are getting the item far cheaper than my bin listings.

Re: Unpaid Items

designers*n*more — Sun, 24 Jul 2016 07:41:21 GMT

Yep, just had another 3 in the last week and I have blocks in place. The latest one emails to say, "sorry I just realised it won't fit", despite the measurements in the listing! Grrrrr. More like buyer's remorse!

Re: Unpaid Items

becs_tupper_cupboard — Sat, 30 Jul 2016 23:18:08 GMT

Yes, that is how it is supposed to work, but unfortunately, it doesn't always work that way. Not sure if its an ebay thing or just that some buyers do it differently. Seems to be a problem for buyers on phones

Re: Unpaid Items

becs_tupper_cupboard — Sat, 30 Jul 2016 23:22:18 GMT

mine are all "buy it now" purchases and the majority is not new buyers with no fb, it is normally buyers who have a lot of fb. really don't understand why this is happening. Anyway, once I have to open an UPI, I block them