topic Re: Trying to add a discount in Selling

Trying to add a discount

designers*n*more — Mon, 25 Jul 2016 18:19:06 GMT

I had a buyer purchase an item for pick up and just to him picking up I prior realised there was a fault and offered a $10 discount which he happily accepted.

when I try to add the discount on the details page it says

"The total cannot be less than the subtotal. Please enter an amount less than or equal to $0.00".

I tried putting in -$10.00 but that message comes up.

How how do I put in the discount? -$10.00 is less than $0.00. How can you add a discount if it can't be less than the sub-total?

any help would be appreciated!

Re: Trying to add a discount

clarry100 — Mon, 25 Jul 2016 20:49:45 GMT

Your pickup item will have no postage listed.

You can only discount against postage via invoicing where postage is separately listed.

So the only way I can see you being able to give the buyer the $10 is to give it in cash at the time of pickup.

Its best to only accept cash for pickup items too by the way.

Re: Trying to add a discount

clarry100 — Mon, 25 Jul 2016 21:48:58 GMT

Oh and you might be interested to read this thread on using PayPal (or not) for pickup items.

https://community.ebay.com.au/t5/Selling/Here-is-why-you-should-never-accept-PayPal-for-pick-up-items/m-p/1976703#U1976703

Re: Trying to add a discount

sticker.bargains — Mon, 25 Jul 2016 23:00:33 GMT

It's an old bug. Just put in the discount, but don't hit recalculate. Send the invoice, and the negative amount will appear as a discount.

Re: Trying to add a discount

*tippy*toes* — Tue, 26 Jul 2016 03:41:04 GMT

You can't discount if there is no postage cost. As mentioned above, you can't discount on the item price, only the postage, regardless of what you write in the box.

Re: Trying to add a discount

designers*n*more — Tue, 26 Jul 2016 06:30:32 GMT

Ah ok,

thanks Tippy & Clarry.

buyer paid cash but I just wanted to change the amount paid.