topic EBay estimates on delivery in Selling

EBay estimates on delivery

dmh160161 — Thu, 28 Jul 2016 03:53:32 GMT

I am getting really annoyed in finding reports that state my deliveries are late in arriving to buyer. I have spoken to eBay about this previously and get the same answer, it is automated because of eBay estimated delivery. I know in the end it does not mean much, I know I am doing the right thing in posting quickly.

I have in all listings 3 business days handling, but always post same day as payment received, or next day if payment made at night, at no time do I sit on a parcel, yet eBay find it upon themselves to report my parcels as being delivered late. Do they not understand that once posted it is out of sellers hands, even express post now takes longer. Don't know if this has happened to any other sellers.

Re: EBay estimates on delivery

Anonymous — Thu, 28 Jul 2016 03:59:58 GMT

Ebay and really well and truly in the land of fairies cupcakes and rainbows when it comes to 'estimated delivery' and SO many buyers take it as 100% accurate ,in that ebay can do no wrong and know exactly how long these things take

Re: EBay estimates on delivery

*tippy*toes* — Thu, 28 Jul 2016 06:38:35 GMT

Sadly, most buyers don't understand what the word estimate means. To them, estimate means "it.will.be.delivered.on.or.before.this.date". I blew my handling time out to 5 days and still post same or next day and so far have not had any problems (yet!). I'm surprised I've had no problems because there are a few tracking numbers showing as not delivered, but I know the buyer has got their parcel.

Re: EBay estimates on delivery

Anonymous — Thu, 28 Jul 2016 06:43:18 GMT

I know, you've only got to look at the number of posts from countless people saying 'they (the seller) said it will be delivered to me by

and in 99% of cases, the 'seller' has said nothing of the sort, it is ebay's 'estimates' they are basing their they said it would be delivered by now' on

Re: EBay estimates on delivery

davewil1964 — Thu, 28 Jul 2016 07:08:29 GMT

If you're sending parcels, post them over the counter and get a lodgement scan (and receipt). If that is within your stated handling time, you will not get defects.

If sending letters, maybe message the buyer letting them know that eBay estimates are notorious for being wrong.

Here's one somebody posted a while ago -

G'day <buyers first name>,

Thank you for your very prompt payment. I posted your item this afternoon. Aust Post has been a bit slow lately getting items to <your state>, so your item may take longer to arrive than the estimate that eBay puts in the listing. It may well arrive quickly, but just letting you know that it could take longer than the estimate. The question you get asked about delivery time when you are leaving feedback is not a survey. eBay now automatically defect sellers if the answer is 'No'.

If you have any issues whatsoever, please don't hesitate to contact me by replying to this message, or selecting the "ask about using my item or ask seller a question" option, before leaving feedback. Thank you for buying from me!

Cheers,

If you get too many defects, eBay WILL restrict you or shut you down, so best to take away the opportunity as far as possible.

Re: EBay estimates on delivery

lyndal1838 — Thu, 28 Jul 2016 07:18:11 GMT

@once_truly_loved wrote:
I know in the end it does not mean much, I know I am doing the right thing in posting quickly.

It actually does mean a heck of a lot. If you are receiving defects for late delivery then you could find your selling privileges severely curtailed or you could be shut down completely by ebay. No matter how much you argue they will not change their minds.

As someone else said.....make sure you get proof of lodgement by posting over the counter. This is the only way to avoid defects if you can prove you have posted within your handling time.

Re: EBay estimates on delivery

clarry100 — Thu, 28 Jul 2016 07:28:53 GMT

We have a 3-day handling time and post the majority of our stuff by large letter untracked.

We have only a single late delivery defect on each of our accounts and this was becasue AP lost the items.

If you are using tracked parcels lodge over the counter, as had been suggested above. If the lodgement scan is within your handling time you will not get the defects or they will be easily removed by ebay if you do get them.

We mailed a large letter into our local red street box on Tuesday afternoon, with a priority sticker on the front. It was travelling from Brisbane to southern suburbs of Perth. The buyer messaged us today to say it had arrived. Less than 48-hours after we sent it.

That is actually faster than express as that particular postcode is outside the express network. Sometimes (rare) AP get it right.

Re: EBay estimates on delivery

lyndal1838 — Thu, 28 Jul 2016 07:47:11 GMT

@orestes2004 wrote:
First step is to go into your shipping and make sure that you've turned off allowing the seller to adjust the final shipping costs, the next step is to use express post. The final step is to sit back and watch. No more complaints, items arrive on or before the due date, and everyone wins.

Using Express shipping is only going to solve the problem if both buyer and seller are in the Express postage zone.

It is pretty silly to charge all buyers for Express if it is of no benefit to them.

Re: EBay estimates on delivery

kopenhagen5 — Thu, 28 Jul 2016 07:49:04 GMT

orestes, How much did the iphone 4 cost to send express that you sold ?

Re: EBay estimates on delivery

lyndal1838 — Thu, 28 Jul 2016 07:58:48 GMT

Express is an airmail service.

How did you manage to sign the Dangerous Goods disclaimer to use Express for a phone when it is illegal to send a moblie phone by air.

Re: EBay estimates on delivery

davewil1964 — Thu, 28 Jul 2016 08:00:44 GMT

As a professional, then, you would know that Express goes by air and Lithium batteries CANNOT, by law, be transported by air.

Did you send Express anyway, falsely signing the Dangerous Goods declaration? Or simply charge for express and then send standard, without a Dangerous Goods declaration?

Re: EBay estimates on delivery

digital*ghost — Thu, 28 Jul 2016 08:12:33 GMT

Just to clarify, eBay won't shut a seller down for late deliveries. You can lose top rated seller status, and if you reach 10% they may make you have a longer handling time.

Re: EBay estimates on delivery

davewil1964 — Thu, 28 Jul 2016 08:15:42 GMT

I'm referring to complying with Australian law, something you seem to consider optional. I seem to recall an airplane bursting into flames recently because of Lithium batteries in the hold. http://www.reuters.com/article/us-airlines-safety-batteries-idUSKCN0VW04Y

Besides, the OP was talking about late delivery defects. For parcels, having proof of lodgement with the carrier within handling time negates the chance of late delivery defects. Without breaking the law or endangering innocent members of the public. Which would be the professional way of doing things.

Re: EBay estimates on delivery

davewil1964 — Thu, 28 Jul 2016 08:16:34 GMT

~~Crows~~scrambler? I thought that was for delivery defects.

Re: EBay estimates on delivery

digital*ghost — Thu, 28 Jul 2016 08:18:39 GMT

No, if I remember correctly there were cases opened before delivery took place which were defects at the time.

Re: EBay estimates on delivery

davewil1964 — Thu, 28 Jul 2016 08:28:17 GMT

Fair enough.

Re: EBay estimates on delivery

davewil1964 — Thu, 28 Jul 2016 08:33:07 GMT

So you took them out of the phone.

Re: EBay estimates on delivery

247newdeals — Thu, 28 Jul 2016 08:34:30 GMT

@davewil1964 wrote:
I'm referring to complying with Australian law, something you seem to consider optional. I seem to recall an airplane bursting into flames recently because of Lithium batteries in the hold. http://www.reuters.com/article/us-airlines-safety-batteries-idUSKCN0VW04Y

Besides, the OP was talking about late delivery defects. For parcels, having proof of lodgement with the carrier within handling time negates the chance of late delivery defects. Without breaking the law or endangering innocent members of the public. Which would be the professional way of doing things.

May want to inform Auspost about the laws,as youknow better than them.

from AusPost website:

Lithium batteriesClick to expand

You'll find lithium batteries or cells in portable electronics. They're a dangerous good and present a fire and safety risk if transported incorrectly. Australia Post limits how lithium batteries can be sent, and you're required to send these items in compliance with Australian and international regulations.

What types of lithium batteries can be sent?

Regardless of what domestic or international mail service you use, Australia Post can only carry the following types of lithium batteries:

Lithium ion (rechargeable) - 20 watt-hour per cell or 100 watt-hour per battery
Lithium metal (non-rechargeable) - one gram per cell or two grams per battery

Lithium batteries can only be sent internationally (air or sea), or domestically by air if the battery or cell (maximum of two batteries or four individual cells) are installed in the device and meet all the packaging requirements.

Recalled, damaged or non-conforming cells or batteries are also prohibited from being sent by Australia Post.

How to package lithium batteries

Make sure that the electronic device you're sending can't be turned on accidentally, and you have used strong internal and external packaging. Under no circumstances should lithium batteries be packed by themselves, or alongside a device. To find out more on how to package your batteries correctly refer to the

Re: EBay estimates on delivery

davewil1964 — Thu, 28 Jul 2016 08:38:22 GMT

Current AP policy on Express Post -

You can't send dangerous goods by Express Post or Express Post Platinum. These are goods classified by the Civil Aviation Authority as dangerous, and include:

explosives
flammable materials
radioactive materials
aerosols, and
lithium batteries.

http://auspost.com.au/parcels-mail/express-post-guarantee.html

Of course, your quoting of surface mail options would naturally trump AP's own explicit prohibition on sending express.

Over to you to explain that one away.

PS: They get to Australia on CARGO planes. AP generally use PASSENGER planes within Australia.

Re: EBay estimates on delivery

247newdeals — Thu, 28 Jul 2016 08:38:34 GMT

@orestes2004 wrote:
ARE installed in the device and meet all the packaging requirements. Considering I tripple bagged the item with bubble wrap I did nothing illegal.

Move along, nothing to see here.

I never said you did anything wrong pmslol so you move along