topic Re: feedback for unpaid items in Selling

feedback for unpaid items

becs_tupper_cupboard — Sat, 30 Jul 2016 23:38:23 GMT

Just wondering if anyone leaves feedback on buyers who don't pay and you get no communication from?

Re: feedback for unpaid items

imastawka — Sat, 30 Jul 2016 23:41:32 GMT

You can't leave a negative or negative comments, so why add to their fb number?

Re: feedback for unpaid items

clarry100 — Sun, 31 Jul 2016 00:13:47 GMT

As "Stawks" has already mentioned you cannot leave NEG feedback or even a false POS as that is against policy and will earn you a slap if the buyer reports it to ebay. And ebay will remove the feedback anyway.

We only leave buyer feedback when we mail an item out. Which means if they don't pay they don't get feedback from us.

We just use this as another confirmation that the item has indeed been mailed.

***********************

What we do use it for is to attach a follow-up comment to if there is a problem downtrack with the buyer.

eg if they report the item as did not arrive then we always send out a replacement item.

Then we put a follow-up comment against the original feedback we left them that says:

"<UID>: Replacement sent for item reported lost in post <date>."

We put the userID in there so that other sellers can see it. Otherwise ebay hide this info and nobody else can see the userID.

Doing this means that if the buyer is a repeat offender (possible scammer) then if all sellers do this then it can be clearly seen that the buyer is likely a scammer.

We don't believe that this kind of follow-up comment is against ebay policy as its a non-emotional plain statement of fact. We have never been pinged for doing this and have been doing so for some years now.

Re: feedback for unpaid items

rocket2retro — Sun, 31 Jul 2016 00:48:16 GMT

Ebay will remove a negatve comment if the buyer reports it. However I doubt many buyers call eBay as the conversation would inevitably go something like this "Hello I bought an item & didn't pay for it -now the seller...."

Re: feedback for unpaid items

Anonymous — Sun, 31 Jul 2016 00:53:50 GMT

Ebay does not allow people to leave honest feedback fro such time wasters so no, I don't reward them when a green tick for making a fake bid

Re: feedback for unpaid items

phorum_junkie* — Sun, 31 Jul 2016 11:03:16 GMT

Buyers do most certainly report false positive feedbacks and they do get removed and the seller gets their wrist slapped. Why would anyone think it is OK for a seller to ignore ebay policy by leaving a false pos but it is wrong for a buyer to ignore those policies byy not paying?

Leaving a neg for non payers when it was allowed did nothing to lower the number of non payers and most buyers responded by leaving a neg in return. A neg did nothing to a buyer's ability to buy as even if a seller checked out the feedback of every bidder it would still not stop a last minute bid or the use of BIN. A number of retaliatory negs could seriously harm a seller and as many left less than polite and businesslike comments and followups that only put off prospectve,genuine buyers.

Considerng the number of sales I make compared with back when negs could be left (I never left them) for non payers I have a lower percentage now than I did then.

Re: feedback for unpaid items

black*poppy — Sun, 31 Jul 2016 11:15:40 GMT

There is a way to leave feedback to alert others to what happened.

I leave a bland positive... Thank you for purchasing..... then in the follow-up I put in something polite about the non-payment. You can write whatever you like in the follow-up (excluding profanity, etc)

Stands out in their feedback beautifully.

Re: feedback for unpaid items

phorum_junkie* — Sun, 31 Jul 2016 11:26:57 GMT

Other than giving them an extra green dot what does that achieve?

Re: feedback for unpaid items

black*poppy — Sun, 31 Jul 2016 12:14:33 GMT

Oh well, if you don't see the value in it, it's probably not relevant to you anyway so not worth explaining.

At the very least it answered the OP's question

Re: feedback for unpaid items

imastawka — Sun, 31 Jul 2016 12:21:28 GMT

@black*poppy wrote:
There is a way to leave feedback to alert others to what happened.

I leave a bland positive... Thank you for purchasing..... then in the follow-up I put in something polite about the non-payment. You can write whatever you like in the follow-up (excluding profanity, etc)

Stands out in their feedback beautifully.

But they didn't. And that was the point of the OP

Re: feedback for unpaid items

black*poppy — Sun, 31 Jul 2016 12:36:10 GMT

Oh indeed yes, the hair hath now been splitteth. We can all sleep soundly now

Re: feedback for unpaid items

davewil1964 — Sun, 31 Jul 2016 12:38:06 GMT

In the end, it only gives them a green dot.

Given a lot of buyers don't read seller's feedback, why would you expect sellers would read a buyer's feedback. Especially as last second bidders on auctions or BIN buyers don't allow the seller the 'luxury' of vetting them

Re: feedback for unpaid items

*tippy*toes* — Sun, 31 Jul 2016 12:40:35 GMT

@black*poppy wrote:
Oh indeed yes, the hair hath now been splitteth. We can all sleep soundly now

I will because I've just taken a sleeping tablet and Mr Tippy doesn't snore any more. Double bonus! 😄

Re: feedback for unpaid items

sydneybristowwine — Sun, 31 Jul 2016 20:51:20 GMT

Fantastic...will do this too! Will the feedback get removed in the followup?

Re: feedback for unpaid items

*tippy*toes* — Mon, 01 Aug 2016 02:30:30 GMT

@sydneybristowwine wrote:
Fantastic...will do this too! Will the feedback get removed in the followup?

Often both are removed and the buyer gets to keep the green dot for their efforts. You comments disappear, a green dot remains. Buyer wins.

Re: feedback for unpaid items

black*poppy — Mon, 01 Aug 2016 03:23:02 GMT

Would love to know the basis of your comment Tippy... "often"? Seriously?

Yes, negative comments for positive feedback are removable, but follow-up comments are well within ebay policy.

I've never had one removed in four years and I reckon buyers would have a hard slog arguing a basis for removal if the feedback doesn't contravene in another way (abusive etc).

Also - to answer others' concerns about giving undeserved green dots.... I think buyer feedback is pretty meaningless anyway since it's all positive, just a count of their purchases really. At least this way it's a bit useful.

Re: feedback for unpaid items

springyzone — Mon, 01 Aug 2016 05:41:19 GMT

I understand where you're coming from, but as mainly a buyer myself these days, I can tell you that what would upset me the most would be to find myself blocked from bidding when I wanted to.

So... if I didn't pay for an item and someone gave me an unpaid item strike. Maybe it wouldn't cramp my style at all if I only got one strike, but if I made a habit of it (and some bidders seem to) then I would find myself locked out of buying from some sellers.

No one would need to have seen my feedback either for that to happen. It would just be based on my previous record of unpaid item strikes.

On the other hand, if I were the type who brazenly bid and didn't pay on a regular basis, I probably would not mind if you added to my green dots. If you said anything too nasty I could get it removed anyway. I probably would not like it if follow up comments shone a light on my conduct, but the point is, it wouldn't cramp my style.

So if I were a seller & I added follow up comments to warn other sellers, I would also issue unpaid item strikes.

Hit them where it hurts.